Nissan Motor Acceptance Review

In-Depth Review of Nissan Motor Acceptance Corporation: Is it the best choice for you?

Nissan Motor Acceptance Corp. (NMAC), founded in 1981, is the financial services arm of Nissan North America Inc. (NNA). The company purchases lease contracts and retail installment agreements from dealers in connection with new and used vehicles.

This means the company doesn’t work directly with you, the customer. Even so, as an indirect lender, NMAC has a very helpful website full of resources and tools that can help you with your next vehicle. You will still have to apply to a participating dealer, but you can shop dealerships near you, view prices, get quotes, and even get pre-approved for financing.

Is NMAC the best choice for you? By the end of this in-depth review, you’ll have the knowledge you need to decide.

Nissan Motor Acceptance Corp. offerings

NMAC is an indirect lender that can help you buy or lease your next vehicle from a dealer. Note, it does not offer vehicle loan refinancing. (To learn more about refinancing, check out the best auto refinance options for good, fair, and bad credit.)

If you’re interested in purchasing or leasing a vehicle, let’s take a look at that next.

Purchase

NMAC has a SignaturePURCHASE® program that offers competitive interest rates and terms ranging from 12 to 72 months. It can be used to buy a new or certified pre-owned Nissan.

To find a car, you can go to the Nissan website and search the inventories of dealers near you. Additionally, you can build your ideal car spec-by-spec.  Or, if you are more traditional buyer, you can go and visit a dealer. However, by searching online, you increase your options without driving around from showroom to showroom.

NMAC’s online tools and resources go beyond just finding a car and dealer. You can also get your current vehicle’s trade-in value, read brochures and FAQs, view local offers, schedule a test drive, browse accessories, get a quote, estimate your payments, compare vehicles, and get pre-approved.

With all of these tools, it’s possible to handle the majority of the car buying process from home. All that’s left is to walk into the dealership, sign your paperwork, and drive away with your car.

Lease

Nissan’s SignatureLEASE® program offers leases that range from 24 to 60 months. As with the purchase program, you can browse the inventories of local dealers online, build your ideal vehicle online, or plan your visit to a dealership to see what they have available.

If you find a vehicle online that you are interested in, you can fill out a form, and your preferred dealer will contact you with a detailed summary and price.

Additionally, you can use other tools that help in the lease process, such as a credit score estimator, a tool to get the trade-in value of your current vehicle, and a schedule to book a test drive.

Undecided whether to buy or lease? Learn more here about buying vs. leasing.  

Perks

When you choose NMAC, there are also a few extra perks you should know about:

  • Certified Pre-Owned (CPO) Vehicles: Nissan offers CPOs with a seven-year/100,000-mile Limited Powertrain Warranty, 167-point inspection, seven-year/100,000-mile roadside assistance, car rental reimbursement, trip interruption coverage, CARFAX report, and more.
  • College Grad Program: You can save $500 to $1,000 on your next Nissan if you’ve graduated from a qualifying college within the past 24 months. You must also have written confirmation that you will graduate within six months; have proof of current employment, or written proof that you will be employed within 90 days.
  • LEAF College Student Discount: College students enrolled in eligible schools can qualify for $1,000 off the purchase of a new Nissan LEAF.
  • Nissan Mobility Assist: Nissan drivers who need to purchase and install adaptive equipment to make their vehicle accessible can be reimbursed up to $1,000.
  • Military Program: Qualifying U.S. Military Personnel can save $500 to $1,000 on their purchase.

These programs might help lower your costs with NMAC or increase the value of what NMAC can offer you. Be sure to consider them when deciding if this lender can offer you the best deal.

NMAC online account manager

The NMAC account manager enables you to manage your vehicle loan or lease online. You will need to register using your account number, social security number, and email address. Note your account number can be found on your monthly billing statement, welcome letter, and by using the “Account Number Lookup Tool” during the registration.

Once registered, you will be able to (among other things):

  • Make payments
  • Set up automatic payments
  • Turn off paper statements
  • Set account reminders and alerts
  • Receive documents
  • Request your payoff amount
  • Update your address
  • Read answers to frequently asked questions (FAQ)
  • Access important forms

This is a convenient service that enables you to stay on top of your account anytime, from anywhere. Once registered, you can download the Nissan finance app on your smartphone (available for Android and Apple devices), and manage your account on the go.

NMAC payments

Now let’s take a look at how the payments work. You can submit your payment several ways, including:

  • Online using a checking account and certain types of savings accounts (no fee)
  • By sending a check or money order in the mail (no fee)
  • Through a third-party payment service (Bill Matrix) which allows payment by ATM/debit card, MasterCard, Discover, Visa, or an electronic check (fees apply)
  • By setting up automatic monthly payment withdrawals from your bank account (no fee)

If you need to change your payment due date, you can find out if you qualify by calling the customer relations department at 1-800-456-6622.

Payment flexibility

What if you fall behind on payments, does Nissan finance have a grace period for late payments?

The grace period depends on where you live and if you have a loan or lease. For example, if you live in California and have purchased a vehicle, late fees are assessed after 10 days. If you live in California and are leasing, late fees go into effect after 15 days. The grace period that applies to you will be defined on your Nissan finance agreement.

Does Nissan Motor Acceptance defer payments on retail installment accounts?

Yes, in some cases. Find out if you are eligible by contacting the customer service department at 1-800-456-6622 or by chatting online with a customer representative. If you do qualify, your maturity date will be extended by the number of months that you defer your payments. Further, if you have autopay set up, you will need to disconnect it while deferring payments. Note that you cannot defer payments on a lease.

Learn how to avoid defaulting on your auto loan.

NMAC customer service

NMAC offers several channels of customer service, including:

  • Nissan customer service: 1-800-456-6622 (Monday through Friday, 7 a.m. to 7 p.m. CT, and Saturday, 8 a.m. to 5 p.m. CT)
  • Nissan Bill Matrix phone number (third-party payment service): 1-800-606-6613
  • Live chat is also available on the website Monday through Friday from 7 a.m. to 7 p.m. CT

Additional departments are available for more specific needs. Further, you will find online resources, such as videos, FAQs, documents, forms, and more, that can help answer questions.

If you don’t find the answers you need, NMAC’s live chat feature is a helpful addition to the customer care phone line. However, keep in mind that many customers report being less than satisfied with the quality of support they received from company representatives in all channels.

Read reviews about the quality of NMAC customer service here. 

NMAC online quote

Getting a quote online is simple. Here’s how it works.

  1. You select the vehicle you want.Nissan Motor Acceptance

  2. Enter your contact information and click “Get Internet Quote.”Nissan Motor Acceptance

If you want to get a quote on a vehicle you build to meet your needs, follow these steps.

  1. Select the car you want and click “Build.”Nissan Motor Acceptance

  2. Review the specifications, and if you want to go ahead, click “Build this version.”Nissan Motor Acceptance Review

  3. Choose the colors you want for the interior and exterior. Nissan Motor Acceptance Review

  4. Select the accessories you want.Nissan Motor Acceptance Review

  5. Provide your contact details and click “Get summary and quote.”Nissan Motor Acceptance Review

Next, you just wait to hear back from a dealer near you.

The verdict on Nissan Motor Acceptance Corp.

Is the Nissan Motor Acceptance Corp. right for you? That depends. On the upside, it specializes in Nissan vehicles and has a very helpful online presence. You can shop around, get a quote, schedule a test drive, and do pretty much anything else you need before signing the paperwork and getting the keys.

However, choosing a lending company is about more than just convenience. It’s also important to consider a company’s service quality, perks, and cost. Unfortunately, NMAC falls short when it comes to customer service, with many dissatisfied customers voicing their complaints online. It’s a good idea to read through the reviews, so you know which complaints are recurring. As for the costs, the online quote tool can help you with that.

Find out what NMAC can offer you and then shop around with the rates and terms in mind. Check with at least two other lenders, but the more, the better. Compare not only the costs but also the features and benefits each company offers. Armed with this information, you can see how NMAC stacks up to the competition, and then decide if it is really the best deal for you.

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