GM Financial In-depth Review – The Pros and Cons of GM Auto Financing

Headquartered in Fort Worth, Texas, GM Financial is the wholly-owned subsidiary of its parent company General Motors.

It finances GM’s retail purchases globally, serving customers in all 50 U.S. states as well as in Asia, South America, and other parts of North America.

With solutions from retail financing and lease programs for individuals to a line up of offerings for businesses, it may be able to help you buy or lease your next vehicle.

But, can it offer the best value? To find out, here’s an in-depth review of the company, its offerings, and its service.

GM Financial offerings

First, let’s take a look at the main GM Financial offerings.

Personal vehicles

Qualified customers can buy or lease a new vehicle through GM Financial by visiting a local participating dealer.

Currently, 2017, 2018, and 2019 models are eligible, and vehicle brands include Buick, Cadillac, Chevrolet, and GMC.

Further, the company’s lease program, “The Right Lease,” is available for customers with a wide range of credit scores, from subprime to excellent. This may be a good fit for applicants struggling to get approved elsewhere.

Compare buying vs. leasing.

Business vehicles

GM Finance also offers financing options for businesses. These include leases, lines of credit, and traditional auto loans.

The following programs are offered as well:

  • A special lease for municipalities
  • The Right Trac Lease, which is open-ended, has no wear-and-tear restrictions and features unlimited mileage
  • A Fleet Service Program which helps businesses manage and maintain their commercial vehicles

As with many other captive financing companies in the automobile industry, leases and purchases are on offer.

However, where GM Financial differs is it does not offer Certified Pre-Owned vehicles. Further, it has quite a few offerings for businesses, which makes it stand out from many others.

GM Finance tools and offers

GM Finance features tools and offers on its website that help customers find the right vehicle and financing for their needs.

These include:

  • Product information: Thorough explanations and videos to help visitors understand the product options.
  • Keys by GM Financial: A full blog answering frequently asked questions and topics.
  • Payment and loan calculators: Calculation tools to figure out monthly car payments or loan amounts.
  • Car buying resources: Tools to search local dealer inventories, compare vehicles, view rebates, and incentives, and locate a GM dealer near you.
  • College Grad Program: Qualifying college graduates who are employed can qualify for a discount on a new car (restrictions apply, ask your local dealer for details).
  • Servicemember’s Civil Relief Act (SCRA) benefits: Qualified active duty military personnel can qualify for varying benefits.

These resources help to empower customers to shop from home with confidence.

Customer service

GM Financial has a customer support phone line for lease and retail customers (GM Financial phone number: 1-800-284-2271). It is open Monday to Friday, 7 a.m. to 8 p.m. CT, and Saturday, 7 a.m. to 6 p.m. CT.

Additionally, customers can chat with customer service by logging into their account online (via MyAccount).

For those who prefer to self-serve, customers can log into their online account to make payments, view statements, update information, and more.

Further, the website has resources such as answers to frequently asked questions and product information.

Read real customer reviews about GM Financial.

GM Financial payments

Once you are a customer, GM offers many ways to make payments including:

Online via a bank account

  1. Log in to com/MyAccount.
  2. Click “Pay Online” on the Dashboard.
  3. Select to pay with a bank account

Online with a debit card (potential fee)

  1. Log in to com/MyAccount.
  2. Click “Pay Online” on the Dashboard.
  3. Select pay with a debit card

Mail

Send your payment to the following address.

GM Financial address:

GM Financial

Attn: GM Financial Lease

P.O. Box 78143

Phoenix, AZ 85062-8143

Automatic payments

Set up auto-pay by logging into GM Financial and attaching your bank account.  The maximum automatic payment you can set up is $2,500.

Phone (fee)

Pay by calling the toll-free automated phone system at 1-888-382-3679, or the toll-free agent-assisted line at 1-800-284-2271.

Cash or credit card (fee)

Pay via Western Union or MoneyGram using cash or a credit card.

GM Financial payoff

Find out the details about your payoff by contacting customer service or logging into your account online.

All of these options make it convenient for GM Financial customers to pay in the way that suits their preferences.

Apply for credit with GM

If you want to see if you qualify, you can save time at the dealership by pre-qualifying online ahead of time.

Here’s how the online application process works. Note, it will impact your credit score.

  1. Visit the website and click “Apply Now.”GM Financial Review

  2. Enter the details about the vehicle you would like to lease or buy.GM Financial review 2

  3. Provide your personal information.GM-Financial-review-3

  4. Share your residential information.GM-Financial-review-4

  5. Enter details about where you work.GM-Financial-review-5

  6. Select a dealership near you.GM-Financial-review-6

  7. Submit your application.GM-Financial-review-7

After this step, you will find out if you pre-qualify for the lease or loan you are seeking. Then, if you want to move forward with the deal, you can head to the dealer to finalize the details.

Is GM Financial right for you?

Now that you know all about GM Financial, it’s time to decide if it is the best company for you.

WEIGH THE PROS AND CONS

Compare the pros and cons to make a better decision.

Pros
  • Customers can pre-qualify online
  • Flexible approval requirements for leases
  • Personal and business solutions
  • Specializes in GM vehicles
  • Multiple payment options
Cons
  • Only new vehicles
  • Not as many online resources and tools as other companies
  • May not offer the best deal
  • Poor customer service reviews
  • Restricts you to GM Financial’s dealer network
  • Pre-qualification hurts your credit score

The bottom line

If you want to find the best deal on a loan or a lease, you have to shop around. While GM Financial may offer it, you won’t know unless you check with a few other companies.

Unfortunately, GM Financial processes a hard inquiry when you apply, so you do have something to lose by going through the pre-qualification process. However, it may be worth it if you find a local dealer, vehicle, and financing option that suits your needs.

If you don’t, a good place to start your search is with SuperMoney's auto loan engine. In about two minutes you can get personalized quotes from multiple vetted lenders, and the process won’t hurt your credit score.

Then, easily compare offers side-by-side weighing the costs, features, and quality of service that each company offers.

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