How To Delete Cash App History: Step-by-Step Instructions
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Summary:
It is not possible to delete your Cash App history while keeping your account open. The only way to delete your transaction history is to delete your account entirely: this will make your account history inaccessible but also render your $Cashtag unusable. Before you try to delete your Cash App transaction history, be sure to consider whether it’s worth closing your Cash App account permanently.
As of 2023, Cash App has 44 million verified monthly active users, and if you’re reading this, you’re likely one of them. Maybe you’ve scoured your Cash App account settings in search of an option to delete your Cash App payment history, but you simply couldn’t find one. Well, we can tell you why right now: because there isn’t one.
So is it even possible to delete your Cash App history? The short answer is… sort of. While you can’t delete your Cash App transaction history directly in your settings, there is a workaround. Read on for step-by-step instructions on how to delete Cash App history from your account.
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Why can’t I delete my Cash App history?
Customers love Cash App for many reasons, and among its most appealing benefits are its privacy features. Cash App offers a no-nonsense approach to digital payment services thanks to the convenience of features like the Cash App card. And unlike with other money transfer apps, it’s impossible to publicly share your Cash App transactions. Unfortunately, there’s also no way to hide transactions from your private statement.
Cash App is a federally recognized financial institution. Because of this, it does not offer an option to hide or delete transaction history, similar to how you can’t delete your complete payment history from your traditional bank statements. This is to remain compliant with U.S. banking regulations, which enforce accurate tracking of transaction data to help detect and protect against fraud and money laundering.
Good to know!
While you can’t permanently delete your transaction history with Cash App, it is private and secure. Unlike other apps such as Venmo, only you as the account holder can access your transactions. The transaction history appears in your app or on your statements, both of which are protected by passwords and identity verification. Furthermore, Cash App complies with the California Consumer Privacy Act (CCPA), a law that protects personal data access and deletion.
While you can’t permanently delete your transaction history with Cash App, it is private and secure. Unlike other apps such as Venmo, only you as the account holder can access your transactions. The transaction history appears in your app or on your statements, both of which are protected by passwords and identity verification. Furthermore, Cash App complies with the California Consumer Privacy Act (CCPA), a law that protects personal data access and deletion.
Pro Tip
While completed transactions are set in stone, you may still be able to reverse pending transactions before they clear. However, you cannot cancel a transaction within Cash App; you need to contact the merchant or the bank on the other end and request that they cancel the transaction.
The only way to delete your Cash App history
So if you can’t delete completed transactions from your Cash App history with any in-app setting, is it possible to do so at all? Technically, there is one way to delete your Cash App history: by deleting your Cash App account entirely.
Expert advice on deleting your Cash App history
Is it even a good idea to delete your Cash App history? What are the pros and cons? We asked NFEC Certified Financial Education Instructor℠ (CFEI®), Certified Financial Literacy Professional℠ (CFLP℠), and founder and CFO of The Pay at Home Parent, Trinity Owen. Here’s what she had to say:
“While deleting your account and history may seem like a quick fix for some privacy concerns, it could actually be a risky move. Your payment history can serve as proof of payment or transactions for future disputes or tax purposes, so it’s important to keep a record of all payments made through Cash App.Having multiple payment accounts like Venmo and Cash App can be convenient, but it’s crucial to keep track of all your balances to avoid overspending. Stagnant accounts can also pose a potential security risk as they can be vulnerable to fraudulent activities. We always recommend regularly monitoring your payment accounts and closing any unnecessary or stagnant accounts.Ultimately, the decision to delete a Cash App account should be based on individual circumstances and needs. If you no longer require the service or have concerns about privacy, then deleting your account could be a wise choice. However, make sure to weigh the pros and cons before making any changes to your financial accounts.
How to download your Cash App transaction history
If you’re set on closing your Cash App account and deleting your transaction history, it’s a good idea to download your history first and store it somewhere secure. As Trinity Owen points out, it may come in handy later for proof of payment or tax purposes.
Here’s a step-by-step guide on how to download your Cash App history:
How to download your Cash App history
- Log in to Cash App from a web browser (not the mobile app) and enter your Cash PIN.
- Select “Settings” from the navigation menu.
- Scroll to “Your Info” and select “Download Your Info.”
- Select “Activity” to view your payment history.
- Select “Statements” to download your payment history.
- Export all account activity records by selecting “Export CSV.” You can also choose a specific period of your transaction history to download.
- Print the document and keep it somewhere safe, or save it to a secure location on your computer.
Once downloaded and saved, experts recommend keeping these records for three to seven years for tax purposes.
How to close your Cash App account
You can close your Cash App account through the mobile app in a few simple steps. Here’s how to close your Cash App account on your own:
How to close your Cash App account
- Open the Cash App mobile app.
- Make sure your account is empty. It should have no balance and no incoming or outgoing pending transactions.
- Tap the profile icon, then scroll down and select “Support.”
- Select “Something Else,” then “Account Settings.”
- Select “Close Your Cash App Account.”
- Tap “Confirm.”
Note that Cash App may retain your transaction history for up to 90 days: “as a financial institution, Cash App is legally required to maintain some transaction records and account information.”
How to delete your Cash App account permanently
There is a difference between closing and deleting your Cash App account. Closing your account using the instructions above is a good option if you believe scammers have compromised your account security, but it may not permanently delete your history and personal information.
On the other hand, deleting your Cash App account will ensure your account — and, by extension, your transaction history — is entirely erased. Both methods make it impossible to reopen the same account with the same $Cashtag, but you can always open a new account with a new $Cashtag.
If you want your Cash App account and history to be gone for good, your best bet is to delete your account by following these instructions:
How to delete your Cash App account permanently
- Open the Cash App mobile app and tap the profile icon.
- Scroll down and select “Support.”
- Select “Something Else,” then “Account Settings.”
- Select “Delete Your Personal Information.”
- Select “Contact Support.”
This will lead you to a private chat with a Cash App support team representative. Let them know you want to delete your account and personal information, and they will assist you in completing this process.
Cash App security tips
Deleting your Cash App account is irreversible, so you need to think carefully before going through with it. If security concerns are your main reason for wanting to delete your Cash App history, you may not need to delete your account entirely. Cash App offers several security tools to keep your information private and safe.
Enable Security Lock
Security Lock creates an extra step to keep your transactions, deposits, and payment details private. Once enabled, it requires Face ID to confirm all fund transfers. Here’s how to turn on the Security Lock feature:
How to turn on Security Lock
- Open the Cash App mobile app.
- Tap the profile icon.
- Select “Privacy & Security.”
- Toggle Security Lock on (tap the slider so that it turns green).
- Enter your Cash PIN to confirm.
Reset your Cash PIN
Every Cash App user has a Cash PIN, which acts as a layer of account security. Cash App requires you to enter your PIN to change your account settings, view your transaction history, and make payments. You should change your Cash PIN if you suspect it’s been compromised. Here’s how to reset your PIN:
How to change your Cash PIN
- Open the Cash App mobile app.
- Tap the profile icon.
- Select “Privacy & Security.”
- Select “Change Cash PIN.”
- Enter a new PIN, then enter it again when prompted.
FAQ
How do I hide transactions on Cash App?
You cannot hide transactions on Cash App. If you want to hide bank transactions and remove your history, your only option is to delete your account entirely.
How do I delete Cash App account transactions?
Cash App users can only clear their transaction history by permanently deleting their accounts.
Can I delete a transaction from my account?
You cannot delete a completed transaction from your Cash App account. Bank statements are legally required to reflect the entire payment history of a given period. A merchant may cancel a pending transaction on their end if you contact them before the transaction clears.
Can I permanently delete my Cash App account?
Yes, you can delete your Cash App account. Contact customer support through the mobile app to request the permanent deletion of your account and personal information.
What happens when you delete a Cash App account?
After deleting your Cash App account, your $Cashtag will no longer work, and no one can send money to that account. Your transaction history will also be permanently inaccessible.
Pro Tip
- There is no straightforward way to erase your Cash App transaction history, but the good news is that it remains private and secure within the app.
- The only ways to delete your Cash App transaction history are to close or delete your account. Both can be done through the mobile app under Account Settings. You can close your account on your own, but you must contact Cash App customer support to permanently delete your account, personal information, and transaction history.
- Before deleting your Cash App account, download your transaction history and store it somewhere secure. Financial experts recommend keeping these records for a few years in case you need them for proof of payment, taxes, or other unforeseen situations.
- If security is your main concern, then instead of resorting to deleting your Cash App account, you can try enabling Security Lock and changing your Cash PIN on a regular basis.
Did you know that Cash App’s parent company, Square, officially bought Credit Karma in October 2021? This means that if you use Cash App, you can expect to see some interesting new features in your account!
Interested in Cash App but not sure if it’s the right app for you? Check out SuperMoney’s guide on how to compare money transfer services, and use our comparison tool to find the best money transfer service for your needs!
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