Is Southwest a Good Airline? 10 Things To Know

Article Summary

Southwest Airlines, celebrating its 50th anniversary in 2021, stands out as a top choice for many travelers in the US. Known for its affordability, flexible policies, and high-quality customer service, Southwest has carved a niche in the aviation industry. While it offers numerous benefits, there are certain drawbacks to consider. This article delves deep into the pros and cons of flying with Southwest, helping you make an informed decision for your next trip.

Southwest Airlines has been a prominent name in the US aviation sector for over half a century. One of the pioneers of affordable flying, Southwest has been synonymous with tickets on the cheap for years. With its commitment to affordability and customer satisfaction, it has garnered a loyal customer base. But is Southwest all it’s cracked up to be, and what exactly does it offer? Let’s find out below:

Why Southwest Stands Out

1. Flexible Flight Changes

In today’s fast-paced and often uncertain environment, the ability to adapt is crucial. Southwest recognizes this by offering passengers Southwest flights with unparalleled flexibility. Whether it’s a sudden business meeting or an unexpected event, passengers flying Southwest can change or cancel their flights without incurring additional fees. This level of adaptability, especially when compared to other major airlines that often charge hefty fees for changes, makes Southwest a preferred choice for many.

2. Pocket-Friendly Fares

Budget-conscious travelers often find Southwest to be a haven. As America’s premier low-cost airline, Southwest not only offers competitive ticket prices but also runs frequent promotions and deals. This commitment to affordability ensures that passengers can travel without burning a hole in their pockets.

3. Generous Baggage Policy

The days of worrying about baggage fees are over when flying with Southwest. The airline’s generous policy allows passengers to bring a personal item, a carry-on, and even two checked bags without any additional charges. This can lead to significant savings, especially for families or those on extended trips. Friendly flight attendants will help you with your baggage, regardless of if there are any flight delays.

4. Rewarding Loyalty Program

Loyalty deserves to be rewarded, and Southwest does just that with its Southwest Rapid Rewards Program. Members can accumulate points with every flight, which can then be redeemed for future flights, seat upgrades, and other perks. The more you fly, the more you gain!

5. Unique Companion Pass

Imagine being able to bring a companion on your flight journey for just the cost of taxes and fees. Southwest makes this dream a reality with its one-of-a-kind Companion Pass. For frequent flyers who qualify, this feature can lead to substantial savings and shared travel experiences.

6. No Restrictions on Reward Redemptions

Nothing is more frustrating than being unable to redeem your hard-earned rewards due to blackout dates. Southwest eliminates this annoyance by ensuring that reward points can be redeemed without any such restrictions, offering true flexibility. Southwest airlines reviews say that this is one of the main benefits of the program.

7. Open Seating with Premium Options

Southwest’s open seating policy means you get to choose where you sit. Whether you prefer a window view, extra legroom, or quick access to the exit, the choice is yours. For those who like to secure their preferred spot, the Early Bird option ensures priority seating for a nominal fee.

8. Commendable Customer Service

At the heart of Southwest’s success is its unwavering commitment to customer satisfaction. From the booking process to in-flight service, Southwest’s staff go above and beyond to ensure passengers have a pleasant experience. Whether it’s canceled flights or changing your boarding group to priority boarding, Southwest offers great customer service on every Southwest flight.

9. Prioritizing Safety

Safety is paramount in the aviation industry, and when you fly Southwest, it’s also paramount. . Southwest, recognized as one of the top 20 safest airlines in 2021, adheres to stringent safety protocols and regular maintenance checks, ensuring passengers can travel with peace of mind.

Pro Tip

Did you know that the concept of Southwest Airlines was sketched out on a cocktail napkin? In 1967, the airline’s founder, Herb Kelleher, and Rollin King met in a hotel bar in San Antonio. They drew a triangle on a napkin, symbolizing the connection between the Texan cities of Dallas, Houston, and San Antonio. This simple illustration laid the foundation for what would become one of the largest airlines in the world. Southwest’s unique approach, from its inception, was to offer low fares and bypass federal market regulations by operating solely within Texas.

10. Environmentally Conscious Initiatives

Southwest is not just about serving its passengers; it’s also about serving the planet. The airline has undertaken various green initiatives, from fuel-efficient planes to recycling programs, reflecting its commitment to sustainability.

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Considerations Before Booking

1. Flight Reliability

While Southwest boasts many advantages, its on-time rate of 79% in 2020 might raise eyebrows. For those with tight schedules or connecting flights, this is an aspect to consider.

2. Limited Direct and International Flights

Southwest’s flight network, though extensive, does have its limitations. The lack of direct coast-to-coast flights and a limited roster of international destinations might not cater to all travel needs.

3. The Flip Side of Open Seating

While many laud the freedom of Southwest’s open seating policy, it can be a double-edged sword. Large groups or families might find it challenging to secure seats together, especially during peak travel times.

But Southwest has had its complications.

There have been some critiques of Southwest. Including but not limited to the following:

 Scheduling Chaos

Southwest Airlines faced significant disruptions in its flight schedules. In December 2022 alone, the airline canceled about 15,700 flights due to winter weather, which was far more than other airlines. This led to a sustained scheduling chaos that affected many passengers, pilots, and cabin crew.

Point-to-Point Model Limitations

Southwest uses a “point-to-point” route model, which means each flight is a single journey connecting the origin and destination via a non-stop flight. However, in reality, Southwest operates a point-to-point-to-point model. This model, while offering advantages, can also lead to complexities, especially when disruptions occur. The ripple effects of cancellations in one place can cascade through the system, leading to more cancellations.

 IT Challenges

Southwest’s system faced difficulties in tracking the locations of its crew members and pilots after many flights were canceled. This led to a snowball effect that severely impacted operations. Additionally, ground operations in Denver faced challenges due to high absences among ramp employees, further exacerbating the situation.

Technical Debt

The airline’s flight and crew scheduling is managed by a mainframe-based software called SkySolver. When overwhelmed, the system resorts to manual processes, leading to inefficiencies and delays. The outdated and fragmented IT systems pose significant risks to the airline’s operations.

Financial Impact

The disruptions and cancellations are estimated to reduce Southwest’s 2022 Q4 earnings by up to $825 million. This includes nearly $425 million in lost revenue and additional costs in ticket refunds, expense reimbursements, and overtime pay. The airline’s stock also saw a decline, with a drop of 16% in a month.

External Scrutiny

The challenges faced by Southwest are likely to lead to congressional inquiries, regulator scrutiny, and potential class-action litigation. This could result in fines, attorney fees, and other additional costs for the airline.

These challenges highlight the importance of robust IT infrastructure, efficient operational models, and proactive crisis management for airlines. While Southwest has been a favorite among many travelers, these recent events underscore the need for continuous improvement and adaptation in the airline industry.

What about Southwest’s budget airline competitors?

Some of Southwest’s budget airline competitors have taken a hit in the last few years. Below are some examples:

Airline Details
Frontier – Struggling to return to sustainable profitability.
– Considering adding premium seats due to increased demand for first-class seats on domestic flights.
– Shares are down by half this year.
Spirit – Facing challenges in returning to profitability.
– Cut its profit outlook for the current quarter due to heightened promotional activity.
– Shares are down 18% this year.
Sun Country – Contemplating opening an airport lounge and offering branded food and beverage.
Avelo Airlines – Privately-owned. Has seen a 75% jump in its pilot wage bill in the past two years.


Is Southwest or Delta better?

Both Southwest and Delta have their own strengths. Southwest is known for its flexible flight changes, no baggage fees for the first two checked bags, and a straightforward rewards program. Delta, on the other hand, offers a more extensive network of international flights, premium cabin options, and a robust frequent flyer program. The choice between the two often comes down to personal preference, route availability, and fare differences.

Which US airline is the best?

“Best” is subjective and can vary based on individual preferences. According to various rankings and customer satisfaction surveys, airlines like Delta, Southwest, and Alaska often rank high in terms of service, reliability, and overall passenger experience. However, the best airline for a traveler might depend on factors like route availability, loyalty programs, fare prices, and personal experiences. Nadia Podrabinek of Why This Place, and a travel expert, likes Southwest. Southwest excels in punctuality, and their two free checked bag policy is a bonus. Their onboard service is friendly, but the open seating arrangement can be a little hectic. Overall, my preference would depend on the specific requirements of the trip.

Is Southwest Airlines better than United?

Southwest and United cater to different market segments. Southwest is a budget airline with a focus on domestic routes, no assigned seating, and a generous baggage policy. United, being a legacy carrier, offers a broader range of international destinations, various cabin classes, and a comprehensive frequent flyer program. The choice between the two would depend on the traveler’s needs, route preferences, and budget.

Is Southwest safer than Delta?

Both Southwest and Delta have strong safety records and are committed to passenger safety. They both adhere to strict safety standards set by aviation authorities. It’s challenging to compare the two directly in terms of safety, as both airlines prioritize safety and have been recognized for their efforts in this area.

Is Southwest or Spirit safer?

Both Southwest and Spirit Airlines adhere to the safety regulations and standards set by the Federal Aviation Administration (FAA) and other international aviation safety organizations. While Southwest has been in operation for a longer time and has a more established safety record, Spirit also maintains a commitment to safety. Both airlines prioritize the safety of their passengers and crew.

Which airline has the safest planes?

All commercial airlines operating in the US are subject to rigorous safety inspections and regulations by the FAA. Major airlines, including Southwest, Delta, United, American, and others, have modern fleets that are regularly maintained and inspected. It’s challenging to single out one airline as having the “safest” planes, as safety is a top priority for all major carriers.

Key takeaways

  • Southwest is known for its affordability and flexible policies.
  • The airline offers a unique Companion Pass for its loyal customers.
  • While there are many benefits, travelers should consider factors like limited direct flights and open seating challenges.
  • Despite some drawbacks, Southwest remains a top choice for many US travelers.
View Article Sources
  1. Is Spirit Airlines Safe? – SuperMoney
  2. OneWorld Alliance – SuperMoney
  3. How to Purchase Airline Tickets with a Debit Card – SuperMoney
  4. What Are the Cheapest Days to Fly? – SuperMoney
  5. Federal Aviation Administration (FAA)
  6. Office of Aviation Consumer Protection – U.S. Department of Transportation