Features

  • Available 24/7 by Phone
  • Instant Quotes
  • Mobile Application
  • Track Claims Online
  • Collision
  • Comprehensive
  • Medical Payments
  • Personal Injury Protection
  • Property Damage
  • Uninsured Motorist
  • AM Best Financial Strength Rating
    A
  • Accident Forgiveness
  • Emergency Roadside Assistance
  • Free Travel Accident Insurance
  • Rental Reimbursement
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Reviews

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0 votes

I am so mixed when it comes to American Family. They have been providing our family with auto insurance for 13 years, with two cars under the policy. A year back, our premium dramatically increased. Neither my husband or I has ever had an accident or filed a claim with them. We also both have great credit, pay everything on time, and are loyal customers. We haven't changed policies yet just because we've been with them for so long, but we really don't feel we should pay such high premiums.


0 votes

The employees at American Family are impossible to get in touch with. I was in an accident, at no fault of mine, and it took forever for me to speak with someone to file my claim. After that, they failed to return my phone calls. Both my wife and I called almost daily for two weeks until she finally spoke with someone. It was such a pain, and now we're looking for another insurance agency to work with. My question is, why are we paying for insurance, if the insurance ... company doesn't work for us? More Less


0 votes

My co-worker recommended American Family because he was really happy with his policy. I am glad I listened to him - I got an online quote instantly and when I went to get the policy it was exactly what they said it would be.


0 votes

I've been driving a car (and been insured) for over 30 years. In all my time I have dealt with many carriers, some good and others not as much. This would definitely be one of my lesser favorite experiences. I recommend you take the time to shop around.


0 votes

American Family continues to increase my premiums. I have been in one car accident two years ago (I've had AF for five) and ever since then, they raise my rates. I was expecting an increase after the accident, but I didn't know it would steadily increase every year. I'm to the point where the insurance is not worth it anymore, and I'll be looking around. I've already gotten quotes from other companies that have much more reasonable premiums.


0 votes

American Family is such a confusing and irritating company. I had car insurance for my families two vehicles through them for probably 7 to 8 years. As with all insurance premiums, our payments went up. Eventually it got to where we were paying such high premiums that we just could not afford anymore. I contacted my agent and told him. He stated that American Family offers very competitive pricing. We ended up changing companies and later received a letter from American Family saying they could give us a better rate. ... Why couldn't they do it when I asked for one? Did they think we wouldn't leave them? More Less


0 votes

These guys are by far one of the worst insurance companies I've dealt with. I filed a claim for an accident and it was like pulling teeth! They basically left me with all of the work to do. I thought a claims agent helped you with that sort of thing, but apparently I was wrong. They were so completely rude to me when I called and have no customer service whatsoever. I will never use them again, and I advise everyone else to stay away.


0 votes

Customer service is helpful and friendly, the rates are reasonable, I haven't had to file a claim yet, but so far I think this is a great company to have my car insured through.


0 votes

My husband and I have been loyal customers of American Family for many years. We've had a total of four different vehicles insured by them, two at the present time. A few months back we got a notice stating our policy has been cancelled and that we are no longer doing business with them. Their reason? Apparently we had too many claims for them to handle. My husband and I have only had one claim a piece, which American Family settled without issue.


0 votes

HORRIBLE!! Everything was fine until I actually needed them! I had to file a claim after an accident and they were so cheap with the repairs (wouldn't approve any manufacturer parts) and now my car doesn't run right! They screwed me big time!

0 votes

I hadn't had a car in over a years time. A friend gave me his car, so I shopped around for car insurance. I have bad credit, so I knew the quotes would be a little higher, but since I've been driving for 25 years, and no accidents, and only 2 under 5 MPH over speed tickets in my entire life, I figured my rate shouldn't be too high. I got quotes from the online discount companies, such as Esurance and Progressive, and they wanted almost $300 down, and $170 ... a month for the Michigan state minimum coverage. I was shocked. Just to see how those rates compared to a more traditional insurance company, I submitted a quote from American Family. imagine my surprise when it came back at only $120 down, and $125 a month. And the kicker was this ALSO included a $10,000 renters insurance policy too. So not only was the car covered, I had a small amount of renters insurance, if something happened in the apartment building. I thought something was wrong, so I called a local agent, she found me even more discounts I qualified for, so I ended up paying $110 down, and $108 a month. I couldn't have afforded to have a car if my premiums would have been what the "discount" companies wanted to charge me.American Family is truly part of the American Dream! More Less


0 votes

I had a home policy with them for years and I was happy with the service they provided as well as their rates. I thought if I combined policies, it would save me money so I added an auto policy. That's when it all went downhill. I wish I would have never messed with a good thing.


0 votes

I've had American Family for quite a long time, and couldn't be happier. They provide me with great car insurance for a reasonable price. My insurance agent is amazing, and I'd highly recommend American Family to anyone if they could work with my agent. There was a period where I couldn't pay my premium on time one month, but I contacted my agent and he worked with me. He didn't scold me, as I've experienced in the past. They are a great company with even better insurance agents.


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