• AM Best Financial Strength Rating
  • Accident Forgiveness
  • Emergency Roadside Assistance
  • Free Travel Accident Insurance
  • Available 24/7 by Phone
  • Instant Quotes
  • Track Claims Online
  • Comprehensive
  • Personal Injury Protection
  • Property Damage
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Granted I'm not a customer of theirs (the guy who hit me is) they were nasty to me on the telephone. In the end she agreed to help me, but was rude and blamed my not knowing the insurance claims process on me. How are you supposed to know the process if no one explains it to you! I did what my insurance company told me to do, and even after I got off the phone with Arbella I called my insurance company and they agreed that I had done ... everything that I should have done and commented that Arbella hadn't even opened the case with them.

I don't have Arbella Insurance, but after this interaction I will never use them and will encourage my friend not to use them either!
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