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We've had Commerce for three years without any issue. We recently added our sons first car to our insurance policy. My wife and I have never had to file a claim, but our son got into a small accident a little after being put on our policy. The person who came out to look at his car was incredibly rude. He was so nonchalant and acted like the car was no big deal. We ended up writing to management, and have yet to hear back. They obviously don't care about ...
their customer service.
I'd highly recommend Commerce insurance for your auto needs. I don't have them for any other insurance, but they've been good for my car. I've filed three claims altogether and every time they handled it with great professionalism. Everything was covered, and the resolved it quickly. Every claims representative I've ever spoken with has been great. They are slightly higher than other insurance providers, and that's the only downside.
I've had my auto insurance through Commerce for almost 11 years, and couldn't be happier. The customer service department is great. They are always there and ready for a phone call. I'm even happier with the claims department. I've filed a few claims through them, and each one gets resolved quicker than the last. They are professional, prompt, and great at what they do. I'd highly recommend Commerce to anyone in need of auto insurance.
My husband and I recently moved across the country for his job, and couldn't take our auto insurance with us. Commerce Insurance came highly recommend from his new colleagues, who lived in the area. They have good customer service, and applying for an insurance policy through them was so easy. We've been looking into having them cover our homeowners insurance as well. They're great, and we'd recommend them.
I've been with Commerce for 5 years now, and have added both my wife's and daughter's car to the policy. Everything has been perfectly fine, until a year ago. About a year prior, I filed a claim, and everything was handled so quickly. I didn't even have a deductible payment for the damages. A year after, I got into a very similar accident, with similar damages. They completely denied my claim, and wouldn't cover the damages at all. They didn't give any sort of explanation, and we ended up paying ...
out of pocket because I needed my car to get to work.
I do a lot of my business through AAA, so it was a natural next step to get my car insurance through a provider recommended by them. Commerce gave me a decent quote for decent insurance. But, they really have a horrible customer service department. I wasn't able to get through to any one when I had questions about my policy, and when I did, I was met with rude customer service. They were not polite, and I will be looking for another provider soon.
Awful, awful awful customer service! I've never experienced something so terrible from an insurance company. My husband was in an accident, and his car wasn't able to be driven. Commerce decided to come out at their convenience, about two weeks later. They then gave us a completely different quote for the damage. The car was eventually fixed, but we had a huge out of pocket expense. They were so rude and unprofessional. They were just awful.
Don't even bother with Commerce auto insurance. If you have an accident or have to file a claim, you're screwed. We filed a claim for a small fender bender, and it was like pulling teeth with these people. They were so inconsiderate. I've never been treated so poorly in my entire life. First, it took them forever to even respond to my claim, and then it took even longer to get anything done. I'd go with another insurance company if I were you, just to save yourself the headache.
Luckily, after 30 years of driving, I've only recently had my first accident. Commerce happened to be the insurance provider that I had. The accident was very minimal, and I was hit from the side during a storm. They were able to cover all of the damages and get me through it very quickly. I was elated to not have to deal with person after person. I dealt with one rep, and it was great. They are a great company, and I'd refer anyone to them in the area.
Commerce has the worst service I've ever experienced. I was driving to work one morning and was hit by a teenager. I immediately filed a claim. I'm not sure what happened, because they never got back to me or tried to speak with me about it. Eventually I contacted them, and they told me what the teen had said about the accident to their insurance company. It was not what occurred that morning at all, but they didn't listen to my side. I received a very small compensation for the ...
damages because they have no idea what happened.
I absolutely love Commerce as my insurance. After a long hard battle against my previous insurance company I am so relieved to finally have such an easy-going customer friendly group of people. My insurance policy is extremely affordable, they offered us home insurance for way cheaper than where we had it before and really anywhere that we looked too. My insurance agent actually personally calls me every single month to make sure that there isn't anything that they can do for us. Anytime we have a policy change that we ...
need to make, it's effective immediately. They had several different options for us in regards to policies and price ranges. Their website was a little tricky to get signed up on initially, but since we got our login and password, it has made our lives a lot easier. I am able to pull up my policy information at the click of a button, I can print insurance cards. They make the insurance purchasing process so easy. I would highly recommend this to anyone in the market for insurance.
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