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I needed an SR-22 on my policy from a DUI, and eventhough my record wasn't perfect (the DUI for starters) their rates were fairly reasonable. They can also set you up on a monthly payment plan, but if you can pay your premium up front, do it. It will save you money in the end.
These guys are the worst! They give you a quote over the phone and then charge your account a completely different amount. And almost $200 in fees just to set up an account to CHARGE me for insurance? You've got to be kidding me!
Disappointed in what a hassle signing up for their coverage ended up being. First, I got an online quote and decided to go with them. When I called the number, I was told that rate was only for certain people - and apparenty I wasn't one of them. After spending more than an hour on the phone with them to avoid having to go to their office, I still ended up having to go out of my way and go to their office.
Don't even bother trying to call these guys! They don't ever give you the same information. I called them for a quote and was told one thing. I was shopping around and said I would call them back. When I did, I got a totally different quote - did my driving record get worse in the last 5 minutes?
This is my first time getting insurance on my own. They were really nice and I think they did what they could to get me a good rate. They also worked with me on the payment amounts so that it was something I could afford.
My parents originally had my car insurance through Freeway and then once I was older I decided to stick with them because there were never any issues with it. I still haven't had any problems with the insurance company but their main selling point for me is how helpful and friendly my local agent is! I'll definitely be sticking with them and probably my kids too!
When I decided to switch to paying my own car insurance I stayed with Freeway out of familiarity and my parent's recommendation. Over the past ...
5 years I have not had a single problem with them. I've only had to file one incident but they were so helpful and patient with the process because I literally had no idea what I was supposed to do. They are cheaper than the other insurance companies I looked at and offer good discounts! My main thing is the excellent customer service I have received. My agent has always answered my questions and explained everything in words I could understand. He will tell me if there are any discounts available [such as the good student one I currently have]. The customer service is great!
I highly recommend Freeway! They are reasonably priced, are helpful and patient, and have great agents.
This company is a total SCAM! I honestly don't know how they are still in business. I went into their office to cancel my policy because of the rediculous fees, and they tried to lower things for me. Told me that the new figure was the absolute lowest they could go. When I walked out a different rep chased me out to my truck and suddenly could go lower. I hate liars!
I had been trying to get coverage by calling them on the phone and not getting the help I needed from their reps. I happened to be driving down a busy street the other day and came across one of their offices so I decided to stop in. Everyone there was wonderful. It seems like a big part of their problem is with their call center.
I've dealt with insurance companies that are a total scam before, but these guys aren't like them. I know there are bad reviews about them, but if you go into a local office the people are really nice and they will do whatever they can to work with you.
The worst experience I have ever had with car insurance! I called and got a quote of $30/month for car insurance from them so I decided to sign up. After I go through hours of paperwork and more questions, they tell me they need the $200.00 up front so I paid them thinking my policy was taken care of for the next 6 months. Much to my surprise, I get a bill about a week later for my first month's payment (which was $38.00 not the $30.00 they had quoted), ...
along with some other fees for the policy. I called them to tell them it was already paid and they said that the first $200 went toward broker fees and some other charges that had nothing to do with my insurance. I was furious! They never mentioned anything about all the extra fees and costs and got me for more than $300 when all was said and done, for a premium that covered my vehicle for a total of 23 days. Unbelievable!
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