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  • AM Best Financial Strength Rating
    A+
  • Accident Forgiveness
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Reviews

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0 votes

I've been with Geico ever since i've owned my first car. I like their customer service - always super friendly. Also like how easy it is to change coverage.


0 votes

All I did was ask if they would still insure me if I started delivery driving and they said they would get back to me on that. Then when the policy was about to renew it was cancelled because they said I was delivery driving. Not much warning but a good way for my insurance to lapse. Great customer service Geico....wait no it wasn't.


0 votes

Geico is by far the worst insurance company I've come across. I was denied a claim that had proof I was innocent. They are unethical and have proven to have no integrity. They care more about saving themselves money than they do about their policy holders. I will do all I can to warn anyone looking to get insured with Geico ~ Don't do it! Shame on Geico for taking advantage of peoples hard earned money! I will share this on every and any social media I come across. I ... will file a complaint with Arizona Department of Insurance and I will see them in court! More Less


0 votes

Absolutely horrible!!! My boyfriend owns two cars, I drive one and he drives the other. His insurance Geico tried saying he did not have insurance when he bought the car that I drive when he obviously did as soon as he bought it since you have to have insurance to get a tag and I was 3 hours late to work because he had to get a tag, so they suspended his license. He bought it over a year ago. So he cancelled Geico immediately since they screwed him over.


0 votes

I became disenchanted with my car insurance so I decided to shop around for a new one. I ended up going with Geico. It was the easiest thing I have ever done. I actually opened up my new policy without even havinng to talk to anyone. Bravo Geico!


0 votes

Geico is awesome when you get in an accident. Knock on wood that it never happens, but if it does, you'd want Geico on your side. They were able to get my car towed from the intersection within an hour. Geico also got me a rental car so I wouldn't have to miss anymore work or classes. They covered the fees for everything and made it so much easier. My car is almost ready to be driven again, and I'm happy I went with Geico. I'd recommend them for great, ... prompt service any day. More Less


0 votes

Could Geico make their insurance any easier? I've done everything online through their website and it's been so easy. I really love the app, too. I tend to lose things, especially small, square pieces of paper, but the app gives you access to your insurance ID cards and policy. I like knowing that it's all right there just in case. I also recently utilized their online scheduling tool. I filed a claim and a claims adjustor is coming tomorrow to assess my car. Awesome!


0 votes

I've had Geico for my auto insurance for the past two years, and so far it's been good. My boyfriend and I share the insurance, and since we're both still young, auto insurance is easily expensive. Geico offers a decent price compared to what we've been quoted in the past. Other than a good price, they offer comprehensive mobile app that we really like. We check our policy on there and there is a copy of our insurance cards. It's really convenient, and we plan on staying with Geico for ... a while. More Less


0 votes

You'd never think an insurance company would have great customer service (they're all money hungry dogs, right?). But Geico is different. I've never had an insurance company work so closely with me. I wanted them to explain my policy in full, so I fully knew what I was covered for. I ended up speaking with two different people, I'm assuming in different departments. But they were both so professional and had excellent customer service skills. This is the exact reason why I will stay with Geico. They care about their ... customers. More Less


0 votes

I've had Geico for years, and have been really happy with them. I few months back, I got into a very slight car accident. Nothing major, just a small scratch. I filed a claim through Geico because the other person involved in the accident insisted we both go through our insurance companies, just in case. I spoke with a claims rep, who said there wouldn't be an increase whatsoever in my premium. But it did increase, significantly, and I haven't been able to call a claims rep yet to speak ... with them about it. Just don't tell me there won't be an increase when there will be. More Less


0 votes

I absolutely hate hate hate when you have to fight to get through to a live human being. When you call Geico's number, it is recording after recording AFTER RECORDING. It seems to go on forever. Maybe I'm impatient, but I really can't take it. Just give me a basic line that goes through to a receptionist or something and I'll be happy. The agents are nice enough if you can manage to toy around with the system for a while...


0 votes

My family recently moved and got Geico for our new car insurance. Our previous insurance provider wasn't bad, they just did not cover our new state. Friends recommended Geico, and I can see why. We had trouble converting our insurance over to the new state we lived in, but Geico's customer service was fantastic. They helped us along the way to make sure everything was complete and that we were properly insured. They were so gracious and helpful, and we are satisfied customers.


0 votes

My wife and I have our autos covered by Geico, and so far so good. My wife has a habit of getting into accidents too often, eventhough she says they are never her fault. Geico hasn't let us down once!


0 votes

Geico is by far the best auto insurance company I've ever had. I'm a young driver and Geico has been a reliable source of insurance for over a year. Even though I'm a young driver, Geico offers the best rates for insurance that I've found (and trust me, I did tons of research!). They've never increased my premium. They also have a nice customer service department. I'd recommend them to other young drivers who can't afford to pay high premiums.


0 votes

Geico just upped my rate without any warning. I pay online and when I noticed that my bill was almost double what it was supposed to be, I called them right away. They just told me that it was a regular premium increase. A premium does not just double for no reason! With no tickets, accidents, or anything ever, that is absolutely unheard of. They will not lower it back to my original rate. Their customer service is nice, but not helpful!


0 votes

Geico is awesome. I live all the way out in the country, about 45 from the nearest city. Getting assistance from insurance companies has been a pain before. But when I broke down a few miles from my home, in the middle of the night, they were able to get a tow truck to me quickly. It was a cold snowy night and I didn't have to wait very long in the cold car. I really appreciate that they are able to help their customers in such a way that ... makes life easier for them. More Less


0 votes

Geico is so helpful. They really provide excellent customer service to all of their customers. I've called with questions about my policy, and they were able to guide me through step by step so I was able to fully understand what was involved. I want to know exactly what I'm paying for, and they completely understand that. They made everything easy to follow and easy to understand. They are an amazing group of people, and I'd highly recommend them.


0 votes

In my opinion, Geico strives to make everything easier for their customers. I love love love their online payment system. It is so easy to use, and I haven't run into any problems yet. Their customer service is fantastic and they are always ready and willing whenever you need them. Their claims department is just as good as customer service. They do everything quickly and make it so easy for you. I'm happy with them and will be adding a second car to the policy soon.


0 votes

Geico's website is not user friendly on certain providers. I have Firefox, and I'm unable to view my policy, make a payment, and view my ID cards. I also can barely view the website in general on my browser. You'd think that Geico, being one of the largest insurance companies in the US, would have a website that's compatible with all browsers and providers. I have to go out of my way and call them in order to made a payment. How inconvenient.


0 votes

After a year of service, Geico increased my premium, upping my monthly rate by about $40. We hadn't been in any accidents, added anyone to the policy, or gotten a new car, so I wanted to dispute the increase. I contacted their customer service department and they could not help us. After they reevaluated our policy, they could not lower our premium back to what it was. I'm disappointed because they should not have rates our rates so much without any explanation.


0 votes

Geico informed us that they canceled our policy 5 days after it was officially terminated. They canceled us because we "failed to make a payment" when I had called and asked if I could pay a week late due to other bills getting in the way. They said they'd make a note of it and that it was fine. This caused us to have a lapse in coverage, and we also received a fine from the state. We were already having financial difficulty and Geico really screwed us over.


0 votes

Geico's customer service is through the roof! I've dealt with so many insurance companies in the past who had horrible insurance agents and customer service representatives, but Geico is different. You obviously have to take a crash course in Customer Service 101 before working here. I've never filed a claim, so I can't speak on that side of things, but they have great people there to talk to when you call. They are a great company.


0 votes

I'm amazed with Geico's customer service. Luckily, I haven't yet had to file any claims, but they definitely have a great customer service department. Every time I call to ask any questions, with any concerns, etc., they are always so pleasant to speak with. If I could recommend them solely off of their customer service, I would! But they do also offer good rates for good coverage. I haven't found anyone that beats their prices.


0 votes

I used to love Geico, so I'm just so frustrated. They used to be the best insurance company I've ever had until they started showing signs of poor customer service. I filed a claim and my premium went up. I expected this, but I did not expect Geico to not tell me. I found out when I look at my bank statement and saw that it was higher. Also, my computer is not compatible for some reason with Geicos website. I wanted to change my automatic payments but had to ... call in and do so. More Less


0 votes

I've had Geico for my car insurance for years. My only question is, why don't they tell you when your premium increases? I only managed to find out when I went online to pay my bill. They really should send out a memo or something, because a slight increase could really hinder a families financial situation. Other than the fact that they don't notify you for changes, Geico has been a decent insurance provider. They just need to change that one thing.


0 votes

Geico is a joke - especially for such a large company. You would think they would have some common sense and be able to help their customers when they call in with questions! All I get is the run around. I'm shopping for another policy.


0 votes

i'VE BEEN WITH THEM FOR A FEW YEARS NOW, AND NEVER HAD A PROBLEM THAT THEY DIDN'T SOLVE RIGHT AWAY. tHERE WAS A TIME THAT MY RATE WENT UP OUT OF NOWHERE, BUT I CALLED THEM AND THEY WERE ABLE TO LOWER IT A BIT. I LIKE THAT THEY ARE FLEXIBLE WITH THEIR CUSTOMERS


0 votes

I'm very upset that Geico felt the need to take out my insurance payment before the scheduled due date. I wouldn't be so angry, but it was just really horrible timing on their part. My family was having some temporary financial issues, and it was around the time for us to pay rent. Geico took out the payment a few days before, which caused us to have to wait a few days for pay day. We were late on rent, but at least Geico got their payment.


0 votes

For my daughter's 16th birthday, I took her and her sister for an extravagant shopping trip/girl's spa day. We shopped til we dropped! When we got back to the car in the mall parking lot, turns out I left my head lights on. Luckily, Geico was able to get a company out to jump my battery. It was all done, from call to us driving home, in about 45 minutes! They saved our girls day from heading south, and my daughter had a great birthday.


0 votes

I am a Geico customer because their rates are so affordable. After an awful storm, I was driving to work when I was literally pushed off the road by another truck. The truck was sliding from the ice and somehow, I had to swerve in order to get out of its way. I swerved a little too far. My truck was damaged after it slid into a ditch. Geico refused to refund my deductible because they claimed I was at fault. I was not at fault at all. I was ... basically forced to drive into a ditch, how is that my fault? More Less


0 votes

Geico failed to fully cover me when I was in an accident. I had to get a rental car, which they would not reimburse me for. I was also in the hospital for a few days, and they did not cover any of my doctor bills. They declared my car totaled and only gave me about 60% of what my car was worth to get a new one. I had to get a cheaper car than I had before. The first car I paid for completely in cash after saving ... up, so I was very disappointed with Geico's reimbursement. More Less


0 votes

Geico will use your money to fund their gecko commercials!!!!!! Take it from me! I experienced it first hand. When I got into a wreck, Geico WOULD NOT pay out for my claim! I begged and pleaded because I did NOT have the money to pay out of pocket, but they wouldn't help me out a bit. I guess all your hard earned money is going toward gecko commercials and billboards. Buyer beware!!!!!

0 votes

Geico has been my car insurance provider since 07' . No one beats their prices for me. They have been reliable and their customer service is friendly and to the point. I'v only had to make one claim and it was fast simple and easy for me.


0 votes

What's the point of paying such low rates if you really don't have good coverage for your car? My rates with Geico are so low and I'm getting such great discounts. Awesome, right? Well in the past few years I've filed two claims and Geico has yet to reimburse me for any of the costs. I had to fix the damages myself and pay for rental cars. They completely denied both my claims. They are cheap, but they won't help you during an accident.


0 votes

I have been a customer with Geico for a couple of years now, and for some reason they just raised my monthly rates $39 out of nowhere. There is no reason for this big increase - no accidents, tickets, nothing!


0 votes

We have three sons, all of whom have been on our policy at some point. My two eldest sons have moved away and are no longer on our policy. My youngest son was only recently added. Our premium was raised SO much- way more than having my other two sons on the policy at once. I called to ask why it was so much and they just gave me the basic run around. I explained that it never went up that much, but they didn't do anything to help us.


0 votes

I was taking my parents for a little vacation when we broke down on the side of the road. We were going to a vineyard and needless to say, where we broke down was ways away from a major city. I wasn't familiar at all with the area so my first reaction was to call Geico. They were amazing. The customer service was great and my car was towed within an hour. We were able to get a rental through Geico. They handled everything and made it so easy on ... me. More Less

0 votes

Geico provides auto insurance for my family over 10 years. The rate won't go up year after year like State Farm or Farmer that we faced in the past.

0 votes

GEICO has been my auto insurance provider for years. I am happy with the service I receive and the competitive pricing. Their online features are very helpful.

0 votes

I unfortunately had to make a claim with Geico in the spring, and I was terrified my premiums would sky rocket, but they only went up marginally. Other companies were quoting double, even triple the amount that Geico allowed me to re-new with. When I received the renewal quote after the accident, I did not believe the amount they were quoting, it was far too low!!.. Maybe I lucked out because I was a first time offender with good-student discount, but I feel that Geico really helped me ... to save hundreds of dollars. More Less

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