Features

Chase Finance offers loans for new and used cars as well as car refinancing. Terms include plans up to 72 months and for loan amounts from $7,500 - $100,000. The website allows customers to apply online and features tools such as an auto loan payment calculator, new and used car buying guides and an online bill payment system. Customer service is available through branches, online or by mail.
  • Loan Amount
    $7500 - $100000
  • Min APR
    2.01%
  • Max Loan Term (Months)
    72
  • Lease Purchase
  • New Loan
  • Refinance
  • Institution Type
    Bank
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0 votes

After 1 1/2 yrs still cannot get my Paymatic system functional. Customer Service is polite but ineffective. Worst was putting my problems in writing and sending copies of pertinent info. NO RESPONSE! My rating: NO STARS


0 votes

Horrible. Customer service has no authorization to do anything!!!. They pull up your account yet, it is missing information about my previous calls. Something wrong with I.T. or too lazy to enter info


0 votes

Chase owes me $5000.00. Overpayment amount on lease. Money was credited to dealer payoff after I turned in the car. Customer Service is no help. Finally, gave me an email address to Chase Complaints Executive Office. After 7 weeks of getting a run-around; I hope this works. NEVER USE CHASE.


0 votes

Bad customers service by phobe.. terrible,ugly, stupid hahahahaha bbbbb

Raza


0 votes

i tried to get them to remove a bad credit report from 4 years ago they said they coudnt remove it nice way to do bussnies


0 votes

I purchased a car March 16, 2016 from Crown Nissian of Greenville. Ive made all my payments on time and have all my documents. Before leaving the dealership my credit was ran three times before Chase Auto approved my app. Well July 13, 2016 my car was repossessed due,to lack of payments according to Chase Auto records. When i called that morning the representative told me they had not received one payment since day one. LIES!!! The beginning balance of my car loan was 22,400. My credit report states the ... balance is 21,000. So if NO PAYMENTS were received please explain to me why my balance is lowered. Second please explain to me why each bank statement sent in the mail never had a pervious balance or ANY INDICATION of it being late. Third when I called in every month to make a payment why was only $440.89 taking. Fourth where is my money if it not in my account and isnt going towards my car. Last but not least why are you'll giving me the run around for the last three weeks about taking care of the situation.Ive talk a representative their superior and their superior and gotten no answers. Ive faxed the paperwork they asked for and lost wages and JOB. My credit dropped 100+ points. I was a happy customer at one time but im disappointed unsatisfied and disgusted with Chase Auto and its establishment.

T.c.summers
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0 votes

Chase Auto Finance is the worst auto finance company I have dealt with. I had an auto loan that I opened with them in November of 2015 which the dealer found for me. The dealer basically dealt with all the paperwork & it was all good & ready for me. I also purchased an extended warranty along with GAP insurance that they also financed for me. I just purchased a new car over the weekend. I decided to keep my business with Chase & took the initiative to go back ... & forth to the dealer & Chase myself. The loan officer at Chase told me that we could include GAP & it would be no problem. So I allowed them to run my credit once again. Well I ended up getting approved for the loan which was about 30k. I then received a call from a representative along with the loan officer on 3way, for them to tell me that they could not finance my gap insurance. I had the money for the gap if they would've told me this in the first place but unfortunately I had already applied it toward my down-payment. There was absolutely nothing the representative could do for me, her manager, or the loan officer that apparently made a mistake--which still doesn't make sense because they financed it the first time with my other car. Anyways, with all this delay in myour process I ended up having to take my business elsewhere because they did not want to protect their own ASSET by adding the gap insurance. I will NEVER deal with chase again. I ended up financing through my creddit union whom actually financed my gap insurance as well. More Less


0 votes

Chase Auto is a great option if you have filed bankruptcy in the past, or if you have bad credit. They got me a car loan with only 6% interest! I am so happy to actually be able to have a car of my own after I went through all these financial troubles and had to file bankruptcy.


0 votes

I'm very confused about my Chase Auto loan! A few months after completely paying off the loan, I got a notice saying I was charged the incorrect interest rate. But, nothing else. I'm not what that means. It took them a couple months after I had paid off the loan to look everything over and determine that I over paid? I don't understand.


0 votes

After 10 years with my bank, they turned me down for a car loan. I contacted Chase and they approved me. Their customer service is fantastic. I am planning on switching over my checking account to Chase because I want to be a customer of a bank that appreciates their customers.


0 votes

I don't have any credit history to mention, so all the other places I applied for an auto loan gave me such high interest rates. Chase offered the lowest I could find. I appreciate that they give us college students a chance. I am currently working hard to pay off that loan while I enjoy my new car.


0 votes

I am EXTREMELY confused with Chase Auto! I got a notice saying that my interest rate would be lowered due to a year of on time payments. I called cust. Serv. to confirm and they said yes, it's correct. I am still extremely confused because my monthly payments are going to be half of what they were, my loan period is extended, but I didn't refinance. I don't get it..?


0 votes

This is my second auto loan with Chase Finance and both time I have had good experiences. I have never made a late payment, so no issues there. I have called customer service a few times with questions and they were always polite and helped me. I'm not sure where the negativity stems from, but I like them.


0 votes

After plenty of time with on time payments, Chase harassed me when I was two days late for a payment. Only two days, and I paid right away when I could. I tried explaining that things came up, but their collections department is awful. They are so mean and would not take any of my answers. Even after I paid, they were rude.


0 votes

I've had loan in the past with Chase Auto and have never had an issue. Years later, I messed up my credit pretty bad and even filed bankruptcy. Again, Chase Auto gave me a car loan that I could afford. I am very happy that they are good to their loyal customers. I don't know where I would have gone if they hadn't given me a chance (again).


0 votes

Don't use Chase Auto! They literally LOST my title a year ago! After officially paying off my loan five months ago, I still have yet to see my title or any mention of its whereabouts. Calling customer service is pointless because they have no idea either. They are also rude and so unhelpful!! Run in the other direction, do not use them.


0 votes

I was denied by my credit card company to get out a loan for a car, so I tried Chase. They approved me with about 7% apr. I'm okay with this considering I am a college student with a very limited credit history. I think they care about giving loans to those who can't get them elsewhere. I'd recommend them to other college students.

0 votes

I got a Chase auto loan through the Mazda dealer where I purchased my car.

After my initial visit to the dealership, I did some online auto-finance shopping and managed to leverage online financing offers to negotiate a pretty great rate on my Chase auto loan.

Management of the loan is pretty seamless as Chase integrates it's auto-loan products nicely with the rest of its online banking experience.

Don't really have anything negative to say.

1 votes

Very positive about the feedback you get from Chase when you ask for auto loan. They process your request quickly and get back to you whether your application has been accepted or not within 48 hours. They also offer you finance at the most competitive rate. I'd recommend Chase since it's a trusted company, it has proven it's success and works in the best interest of the clients.


0 votes

Chase Auto serviced my car loans in my younger years, when my credit was horrible. After paying off everything on time, my husband and I tried to get another auto loan through them and we were declined. I'm not really sure why because Chase also serviced our mortgage and credit cards, which were all in good standing. Confusion..


0 votes

Chase Auto is not furnishing the documents saying I have paid off my loan, even though it was done half a year ago. I'm having all these issues now because I need to register my car in a new state. The registering office is “holding” my title until I can officially prove that I have paid it off. They will not work with you, just cause you problems.


0 votes

I filed bankruptcy and was convinced that I wouldn't be able to get a loan to get a new car, until Chase came along. They approved me with a really good interest rate especially considering my credit score was so horrible. They have been great in helping me get a car.


0 votes

Awful customer service! I have had so many issues with online payments and had to call in to customer service every month just to pay my bill. The people here are very rude. They provide the worst customer service possible. My loan is nowhere near being paid off but I cannot WAIT until the day that happens.


0 votes

The dealership I was getting my car from went through Chase Auto for my loan. It was the first time I have ever dealt with them, and I should have ran in the other direction. The customer service reps I had to speak with had no customer service skills at all.. I am so displeased with them and will never do business with them again if I can help it.


0 votes

Chase Auto incorrectly put my boyfriend on someone else's loan! He got a notice from his credit tracker that he was now on a 20k loan, when he has never signed or co-signed for this. There is no rhyme or reason why Chase Auto is now not taking my boyfriend off the loan. It is incredibly unfair and unprofessional on their part.


0 votes

I really couldn't be more pleased with Chase Auto Finance. Even though my credit score a pretty low and I'd filed for bankruptcy a few years back, they still approved me. I was able to get a brank spankin' new car with a reasonable interest rate. I'm very satisfied even if I am the only one!


0 votes

There are times I can't believe Chase Auto is still in business because of how horrific their customer support is. I had an issue with my bank and Chase Auto is convinced that my payment was late, even though I have the statements to prove that it was withdrawn on the correct date. They are always rude and incompetent when I call. I cannot wait to refinance and deal with another company!!


0 votes

The dealership I was getting my car at suggested financing through Chase Auto. I hadn't worked with them in the past, so I figured what could hurt. Turns out, they are extremely rude to their customers. They didn't even put on a happy face when I first contacted them to lure me in. From day one, they have been hard to deal with. I will never get financed through them again.


0 votes

What a terrible way to lose a customer. I sold my car to a local dealer and had to get everything set with Chase. I spoke with a few customer service guys who were just terrible. I'm talking incompetent, rude, and deceitful. They blamed me for not having everything settled, even though I'd done everything on my part. Eventually I got it settled, but come on. A few bad guys in the company can lose you a loyal customer.


0 votes

Terrible, terrible terrible experience. My mother passed away and I took on all of her debts. I assumed it would be a straightforward process getting the Chase Auto loan set in my name, since I had done it with her other assets/debts. They gave me the worst run around. It was impossible to get in touch with someone to help me. I would avoid them at all costs, they do not care for you or try to help you in any way.


0 votes

Could their customer service department be more unhelpful? I called to switch bank accounts and gave them a bunch of personal info. Then I couldn't remember the exact address for the account (I'd recently moved, but had already changed my address through chase) so they couldn't help me. Now the payment is going to come out of an account that I had to close.. I'm trying to pay, but they are being unhelpful in switching accounts.


0 votes

This company continues to astonish me. I work a government job and during the short shutdown, I was out of a paycheck for a few weeks. I called, explained my situation and asked for a deferment. They showed no sympathy. Even though I had a legit reason to defer my payment, they were ruthless. Now I'm dealing with late fees. Thanks, Chase.


0 votes

This company has the worst customer service representatives I have ever dealt with. They must not have a central system with customers information, because every time I call and speak with someone else, I am given different answers and have to provide the same basic loan information. Not identity verification information, I mean when I last made a payment and how much it was. They are no good and I'll be happy when I'm with a different company.


0 votes

This was my first ever car loan and Chase was the only one to approve me! I was declined by a few other places, even the company that I have been banking with for the last couple years. I think my interest rate is pretty good compared to others my age. So happy with Chase auto! I hope to get another car after this one is paid off with them.


0 votes

Chase has been a good lender so far. I looked at loan through a few different banks and Chase gave me the lowest interest rate for my particular loan. I haven't had any issues at the present time. After I applied, I haven't had the need to contact them, maybe that's why. But they're pretty good.


0 votes

I can't believe that Chase refuses to work with their loyal customers. We have made higher monthly payments than what's actually do, in order to pay down the loan. Recently, my husband was injured and couldn't work as much, so we got behind. We immediately got a repo letter. Even though we have been model customers, they do not care.


0 votes

I was the cosigner of a car financed by Chase auto, which was a big mistake. After the car had been paid off, they failed to report it as being paid off. I had to wait months for it to show. In the meantime, my credit score dropped because of it.


0 votes

These thoughts are more toward my actual Chase branch, than my car loan. But really, it was a bad experience. Applying for the loan was simple, but when I had to actually meet with someone at the branch, no one seemed to know what was going on. They didn't know what paperwork I needed, etc. So disorganized.


0 votes

I would not recommend Chase if you are a hardworking person who values your money. I paid off my loan but apparently my account stayed open so interest accrued (without my knowledge) I don't know why my account was never closed. It took me various phone calls and battles with managers to get all of the “late” fees waived.


0 votes

What kind of a company repossesses a paid off car? Something went awry with my account (or the Chase employees) and even after everything is paid off, they won't release anything to say the car is paid to the tow company. I'm paying all these fees to get my car back… it is truly ridiculous.

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