Chase Finance offers loans for new and used cars as well as car refinancing. Terms include plans up to 72 months and for loan amounts from $7,500 - $100,000. The website allows customers to apply online and features tools such as an auto loan payment calculator, new and used car buying guides and an online bill payment system. Customer service is available through branches, online or by mail.
$7500 - $100000
Max Loan Term (Months)
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'Please continue to hold for the next available specialist' ???? 30 minutes...???? ???? ???? ????
The money paid is history. There are no refunds. No going back.
Go far far away.
After 1 1/2 yrs still cannot get my Paymatic system functional. Customer Service is polite but ineffective. Worst was putting my problems in writing and sending copies of pertinent info. NO RESPONSE! My rating: NO STARS
Horrible. Customer service has no authorization to do anything!!!. They pull up your account yet, it is missing information about my previous calls. Something wrong with I.T. or too lazy to enter info
Chase owes me $5000.00. Overpayment amount on lease. Money was credited to dealer payoff after I turned in the car. Customer Service is no help. Finally, gave me an email address to Chase Complaints Executive Office. After 7 weeks of getting a run-around; I hope this works. NEVER USE CHASE.
Bad customers service by phobe.. terrible,ugly, stupid hahahahaha bbbbb
i tried to get them to remove a bad credit report from 4 years ago they said they coudnt remove it nice way to do bussnies
I purchased a car March 16, 2016 from Crown Nissian of Greenville. Ive made all my payments on time and have all my documents. Before leaving the dealership my credit was ran three times before Chase Auto approved my app. Well July 13, 2016 my car was repossessed due,to lack of payments according to Chase Auto records. When i called that morning the representative told me they had not received one payment since day one. LIES!!! The beginning balance of my car loan was 22,400. My credit report states the ...
balance is 21,000. So if NO PAYMENTS were received please explain to me why my balance is lowered. Second please explain to me why each bank statement sent in the mail never had a pervious balance or ANY INDICATION of it being late. Third when I called in every month to make a payment why was only $440.89 taking. Fourth where is my money if it not in my account and isnt going towards my car. Last but not least why are you'll giving me the run around for the last three weeks about taking care of the situation.Ive talk a representative their superior and their superior and gotten no answers. Ive faxed the paperwork they asked for and lost wages and JOB. My credit dropped 100+ points. I was a happy customer at one time but im disappointed unsatisfied and disgusted with Chase Auto and its establishment.
Chase Auto Finance is the worst auto finance company I have dealt with. I had an auto loan that I opened with them in November of 2015 which the dealer found for me. The dealer basically dealt with all the paperwork & it was all good & ready for me. I also purchased an extended warranty along with GAP insurance that they also financed for me. I just purchased a new car over the weekend. I decided to keep my business with Chase & took the initiative to go back ...
& forth to the dealer & Chase myself. The loan officer at Chase told me that we could include GAP & it would be no problem. So I allowed them to run my credit once again. Well I ended up getting approved for the loan which was about 30k. I then received a call from a representative along with the loan officer on 3way, for them to tell me that they could not finance my gap insurance. I had the money for the gap if they would've told me this in the first place but unfortunately I had already applied it toward my down-payment. There was absolutely nothing the representative could do for me, her manager, or the loan officer that apparently made a mistake--which still doesn't make sense because they financed it the first time with my other car. Anyways, with all this delay in myour process I ended up having to take my business elsewhere because they did not want to protect their own ASSET by adding the gap insurance. I will NEVER deal with chase again. I ended up financing through my creddit union whom actually financed my gap insurance as well.
Chase Auto is a great option if you have filed bankruptcy in the past, or if you have bad credit. They got me a car loan with only 6% interest! I am so happy to actually be able to have a car of my own after I went through all these financial troubles and had to file bankruptcy.
After 10 years with my bank, they turned me down for a car loan. I contacted Chase and they approved me. Their customer service is fantastic. I am planning on switching over my checking account to Chase because I want to be a customer of a bank that appreciates their customers.
I don't have any credit history to mention, so all the other places I applied for an auto loan gave me such high interest rates. Chase offered the lowest I could find. I appreciate that they give us college students a chance. I am currently working hard to pay off that loan while I enjoy my new car.
I am EXTREMELY confused with Chase Auto! I got a notice saying that my interest rate would be lowered due to a year of on time payments. I called cust. Serv. to confirm and they said yes, it's correct. I am still extremely confused because my monthly payments are going to be half of what they were, my loan period is extended, but I didn't refinance. I don't get it..?
After plenty of time with on time payments, Chase harassed me when I was two days late for a payment. Only two days, and I paid right away when I could. I tried explaining that things came up, but their collections department is awful. They are so mean and would not take any of my answers. Even after I paid, they were rude.
I've had loan in the past with Chase Auto and have never had an issue. Years later, I messed up my credit pretty bad and even filed bankruptcy. Again, Chase Auto gave me a car loan that I could afford. I am very happy that they are good to their loyal customers. I don't know where I would have gone if they hadn't given me a chance (again).
Don't use Chase Auto! They literally LOST my title a year ago! After officially paying off my loan five months ago, I still have yet to see my title or any mention of its whereabouts. Calling customer service is pointless because they have no idea either. They are also rude and so unhelpful!! Run in the other direction, do not use them.
I got a Chase auto loan through the Mazda dealer where I purchased my car.
After my initial visit to the dealership, I did some online auto-finance shopping and managed to leverage online financing offers to negotiate a pretty great rate on my Chase auto loan.
Management of the loan is pretty seamless as Chase integrates it's auto-loan products nicely with the rest of its online banking experience.
Don't really have anything negative to say.
Very positive about the feedback you get from Chase when you ask for auto loan. They process your request quickly and get back to you whether your application has been accepted or not within 48 hours. They also offer you finance at the most competitive rate. I'd recommend Chase since it's a trusted company, it has proven it's success and works in the best interest of the clients.
Chase Auto serviced my car loans in my younger years, when my credit was horrible. After paying off everything on time, my husband and I tried to get another auto loan through them and we were declined. I'm not really sure why because Chase also serviced our mortgage and credit cards, which were all in good standing. Confusion..
I filed bankruptcy and was convinced that I wouldn't be able to get a loan to get a new car, until Chase came along. They approved me with a really good interest rate especially considering my credit score was so horrible. They have been great in helping me get a car.
I really couldn't be more pleased with Chase Auto Finance. Even though my credit score a pretty low and I'd filed for bankruptcy a few years back, they still approved me. I was able to get a brank spankin' new car with a reasonable interest rate. I'm very satisfied even if I am the only one!
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