Ford Credit offers financing and leasing options for both new and old Ford and Lincoln vehicles. The website offers the Account Manager, which allows customers to manage their loans, view account history and make payments all online. The website also features financial tools such as a budget calculator, payment estimator and tips for understanding credit. Loan applications are available through phone or online and can be approved within minutes. Customer service is available by phone or online.
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WORST CUSTOMER SERVICE EVER. I spoke with Ford 5 times. The first 2 times they were super nice and helpful. It was only when I had to call the next 3 times when things went bad. They never sent me my rewrite and I had to get them to send it to me twice. It was only the 3rd time that I called to receive it that they informed me that it takes 4 weeks before you get it. The guy Ulises that I spoke with was very very very ...
rude to me. When I asked to speak with a supervisor, he told me that he doesn't have one and I would have to continue to speak with him. He then faxed me the information. Once I received it and read over the contract it was things on there that were questionable. I was told that certain items would be removed during the processing of the rewrite, only to find out that it would actually be completely removed. It makes sense once it was explained to me correctly. Im more upset that I went through this entire process and NO ONE knew what they were talking about and they were rude. Maybe if they had a supervisor and proper training, it would help
I have nothing but good things to say about ford credit. ..I have fell behind on my payments 3 times with in a year and they helped me out all 3 times and they was very understanding and very helpful.
Ford Motor Credit is attempting to charge me a $100 fee for a "speeding ticket" on my vehicle. Ford notified me of the ticket and I proceeded to immediately contest the ticket. About 30 days afterwards, I find the fee of $100 on my account. I called Ford and notified them that it was my intention to contest the ticket and that by them having paid it, they are precluding me from being able to continue with the contestment. After waiting for over 8 days for a supervisor to contact ...
me, I just spoke to Miguel Samianiego who was very disrespectful, called me a liar, and told me that he will not remove the fee. I told Mr. Samianiego that I will use this to end my lease and proceed to file in small claims court and that I would be mentioning him by name and he stated "Go ahead and do it, I'm writing it down." I have never been so disrespected when dealing with another company and I want the fee removed. I followed the instructions on the letter to call the jurisdiction to contest the ticket and Ford proceeded to pay the ticket and attempt to charge me for it. The letter contained a typo which confused me and even after having admitted to the mistake, Mr. Samieaniego refuses to eliminate the fee. I will not pay the ticket and I want it removed. I also want Samianiego held accountable for his disrespect and actions.
Worst customer care response. They simply answer with some vague responses every time you call them.
For lease transfer the process is taking more than month till now and it is still not yet completed.
They said that, for any mail processing, it will take 3-5 days for picking up the mail from their mail room.
Shouldn't have been taken any lease from them.
Rude and scams all they care is about them making tons of money.Don't ever use them. They also love to lie say they will call back after hours of being on the phone.
I have an auto loan out through Ford Credit and that has been fine so far. But I have tried getting on their online site for the past couple days, and it refuses to load. I can't believe that a company as large as this allows their site to be down for so long. It should have been fixed within minutes.
Ford Credit does not try to accommodate you whatsoever when it comes to paying off your principle. They also have customer service team members that can be a little rude at times. I have been a customer of theirs for so long, but this current situation is completely ruining them for me. I will not use them again in the future.
The car I was paying off (through FC) was totaled in an accident. My insurance company said they would cover the remaining balances. I checked my credit score and it has gone downhill because of outstanding balances with FC! I can't get this figured out, and it shows on my credit! So frustrating that FC will not help me out with this.
I have mediocre credit but Ford has always been there for me. Within the past month I was able to buy a new car with Ford Credit. The process was so simple. It was so quick and I got the car within days. I am a loyal Ford customer and will continue to be as long as the company stays this devoted to its customers.
Ford credit is screwing me over! I completely paid off my car loan with them and now they are saying that I owe over two grand. I have the congratulations letter after I made my final payment and everything. This is greatly affecting my credit score because it says I owe two grand in outstanding balances!
Apparently, you have to pay your Ford Credit car loan bill two business days before the actual due date, or else it is considered late. What? That doesn't make any sense. I didn't realize it but I have made two “late” payments already, even though I paid days beforehand. Just make sure it doesn't fall on a Monday.
I've had a bunch of loans with Ford Credit over the years. They send the bills in a timely manner. The bills are always clear and easy to understand. With the many loans I've had, I have only had to call once or twice, but each time I've called they were ultra-responsive and quickly answered my questions in a manner that I fully understood what they were talking about. Once the car is paid off, they also are good about sending the title in a timely manner. My most recent ...
car was not a Ford and the experience of being billed did not go as well as Ford.
Ford Credit lied to my husband! He lost his job and mine was not cutting it, so we contacted them for any payment alternatives. They suggested we surrender the vehicle to get rid of the payments altogether. They ASSURED us that it would not go on the record as a repossession. They said it was something different altogether. They were wrong and now we are dealing with a repo on my husbands credit.
I'm happy to say that Ford Credit will really work with you, when you have been in the financial dumps. They gave me an “okay” interest rate, hence the two less stars. I get that I would have been disapproved if I'd gone through another company, so I am happy enough. I just can't wait to refinance for a lower rate!
Ford Credit doesn't care when they screw you over! My loan has been paid off for almost a year now and they STILL have no reported it to the credit bureaus! My credit is going down down down because of something I already paid off. Also, their response to my inquiries is to “dispute it”. They won't fix it on their end for whatever reason.
I can't say enough about Ford Credit. As my family is expanding, I needed to upgrade from by small car. I tried another lender but they kept trying to sucker me into high interest rates and high monthly payments. I have great credit, that shouldn't be the case. I went to Ford Credit and got the lowest possible interest rate. I'm a very happy customer and now my husband is looking to get a new vehicle, as well.
Within six months of paying my Ford Credit payment on time, my credit score has increased by amount 70. That's a pretty big jump considering no other lender would give me a car loan six months back. I genuinely appreciate Ford Credit and have heard so many good things about them. I hope to stick with them in the future and see just how much they can do for me.
Like everyone else, I got a car loan with Ford Credit thinking I would be making each and every payment on time. But, like most people, things come up and that is not always possible. I can say though that Ford worked with me when I needed extra time for payments. I appreciate that they understand that things happen. I would recommend Ford, and I'd get another loan out in the future if needed.
I have always liked Ford cars and Ford Credit, but in all honestly, their interest rates are just too high. I usually end up refinancing soon after getting the loan just so I'm not trapped with their high rates. I usually get something around 5-6% with Ford and 2-3% refinancing with other companies. That small percentage is worth the switch.
Ford Credit is great! After a little shuffle, back and forth in the negotiation room, I walked away with 0 percent for 60 months. How great is that! Ford really takes care of their life long customers with their Ford Credit. I'm so satisfied with will OBVIOUSLY be returned to Ford and Ford Credit in the future.
I'd give Ford Credit's customer service zero stars if I could. They are so extremely unhelpful. I needed to get info from them so I could refinance my vehicle through a bank, but for whatever reason, they made it difficult. After weeks of trying, I eventually gave up. It is a joke and I would not recommend them after that
It is apparent that Ford Credit looks out for its customers. I am a prime example of that. After getting approved for my first car on my own, my car was wrecked in an accident a few years later. Even though they were just the lenders on my vehicle, they showed a true concern and even got involved with the insurance agency. I couldn't have asked for a better support system.
I cant put in to words the frustration I feel with Ford Credit. I requested that they take my monthly payment out of a different bank account, and they ended up screwing that up and taking it out of both accounts. When I called the customer service line to get it figured out, they were belligerent. I ended up having to deal with my bank directly to get the money deposited back in. How irritating.
I ended up refinancing my Ford Credit auto loan to get a lower interest rate with another lender. That other lender ended up paying a little too much to Ford, so Ford owed them the over payment. It has been three weeks now, when they said it would take 14 days. They need to get their stuff together and pay back the over paid amount to my financier.
Ford Credit has been super reliable over the past couple years. A few years back, my credit score was not fantastic but they approved me for a car loan anyway. This time around, they provided me with the same great service as the first time. I would definitely recommend them because they take care of their customers.
The team at Ford Credit really attempts to work with you and help you throughout the life of your loan. I had awful credit when I got the loan in the first place, and then had to defer a few payments during a bad period. They were nothing but understanding during every call. Their customer service is fantastic. I'd highly recommend Ford Credit.
I am very dissatisfied with Ford Credit's customer service. First off, their principle only payment policies absolutely stink. You literally have to let them know when you want to pay more on the principle each month. I always call into customer service to do this. Sometimes it goes smoothly, other times I get hooked up with horribly rude reps who don't know what they are doing.
After buying nothings but Ford's for over 20 years, Ford Credit has managed to turn this Ford lover away. I used Ford Credit for the first time ever, and when I moved, they made it very difficult for me to get my title. I called several times and never seemed to come to any resolution. It has NEVER taken me this long to get a title. I now refuse to deal with Ford as a whole.
Who can turn down a new vehicle financed at less than 2% APR? I know I couldn't! My only complaint comes from Ford Credit's principle only payments. Basically from what I've seen, you make a payment then afterwards let them know you want it to apply directly to the principle. That seems extremely inefficient and I've never seen anything like it.
Ford Credit really makes paying the principle only very difficult. For whatever reason, you have to call customer service, have them reverse your regular payment, and then wait until the payment posts and principle only? It is so confusing. I've done this multiple times with other lenders without issue. It should not be this difficult!
I'm not a guru or expert by any means when it comes to interest rates, but I can definitely tell you Ford Credit has higher ones than most other companies. This may be different if you have a good, established credit history, but I didn't. I got stuck with a high rate. In all reality, I look forward to refinancing because the interest rate is insane.
I made a payment using Ford Credit's online system about a week late, but it is showing on my credit history as 30+ days late. I am very close to closing my loan with them and this was my first ever late payment. I hope it gets fixed because if not, I will most likely be taking my business elsewhere. I can't stay with a company that inaccurately reports payments.
Ford Credit has failed to report my final payment to the credit bureau, and now, it shows that my last payment was never made. It's been some time so it looks really bad on my credit, even though it was all in paid full, on time. I called them and they will not fix it for me.
Ford Credit is a pretty good company. I have always liked Fords even though I've never personally owned one, so when I was in the market for a new car, Ford Credit seemed to be the way to go. They were wonderful and efficient. I got a low apr. I now recommend them to everyone I know who is looking to get a new car.
After getting a Ford through Ford Credit, my interest rate magically increased tenfold. Enough for me to notice and get irate about it. I contacted Ford Credit and was told a mistake was made, and gave me a new interest rate which was still higher than the original. Needless to say, I refinanced as soon as I could. I can't deal with those kind of “mistakes” that cost me thousands.
Ford Credit made it SO difficult for me to trade in my vehicle for another. Mind you, I have done this in the past with other companies without issue. All of a sudden all these fees starting popping out of nowhere and I was expected to pay them. Their customer service was also very rude when I called. I WAS a loyal Ford customer, but I'm not sure now.
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