So far I love Honda, I love my car... I purchased my second vehicle november 30, 2016! I got it with a great deal and everything went smoothly, they arranged all the paperwork & set my first payment to be on January 14th, 2017. On the next day the sales person contact me requesting a copy of my ID & SSN, I when ahead & forward it via email, which let me point out that my sales person was very slow when it came down to filling my application online, ...
due to his age & he was not really up to date with technology, which I had lots of patience watching him redo the application online over & over! On the next day I received a reply from ash, the sales person! stating that he couldn't retrieve the pictures! & that it need it to be sent as an attachment, I did that & this situation when on for over a week, that he couldn't retrieved the data! even tho I resent it multiple times from different devices! so I when ahead forward the email to their main company email! got a reply with, they got it thanks!. which I am very sure no-one even bothered to retrieve it, because days later I had Wendy from the finance department asking for a copy of my ID & SSN! at this point I was irritated so I called her contact number & asked her to check her email, & she was able to retrieve it right away!! said thanx & we said our goodbyes!& that was it. On January 7th, 2017 8am I got a call from Honda financial services stating that I was 10 days late on my previous lease & that I need it to make a payment I explained that I had turned in that lease for a new car, asked if it showed that I had purchased a new car! the representative said no & that I need it to call my dealer, which it irritated me because according to me Honda is Honda! & I didn't understood why i had to juggle around & have calls done back & forward to figure out what was wrong! & since I had no choice, I called Wendy & there was no answer so I left a voicemail, then I decided to call ash, the sales person! which he did answered, & told me he was going to figure it out! & to not worry!. Later on that same day I was worried that I didn't get a call back from Wendy, due to Honda financial services letting me know this was my responsibility & that my dealer need it to send in the paperwork for my new car & payment of my previous lease, so that I won't get a late fee. Around 5ish I when ahead and attempted my 3rd call to the finance department! left a voicemail that I was very disappointed! 1 hr later, a representative called me stating that they had it under control & that I was gonna receive a confirmation of the process! she apologized & I was at ease! On the next week I called Honda financial services to submit my first payment, & the representative let me know because of the delay of the process, my payment will be due on Feb 14th, 2017 due to the way the process was made! & I was a bit skeptical so I called back the lady that I spoke last with, which she didn't answer, I left her a voicemail & asked her how I can get the first payment thru! I never got a call back! days later I received my plates, registration etc; Also my first statement! stating my first payment to be due on FEB 14th, 2017! I was finally happy I got all that resolved! Until now Feb 8th, 2017 I got a personal writing letter of Carla Romero from finance collections at culver city honda! requesting a payment of 575$ that was due on Jan 14th, 2017. Now I have the check ready to be sent, Im making it out to Culver city honda! & will also be paying what is due for Feb on the website, Im just curious though to who will be cashing out my check! Because according to Honda financial services I never had the 2017 car until they sent in the paperwork & the whole process shows as if i purchased the car on January! & we all know that when you purchase a new vehicle to own, first payment is on them! Can anyone give me their feedback or advice so that I can proceed with my payments!!!