$10000 - $100000
- Automatic Payments
- Check by mail
- Credit/Debit Card
0.9% - 24%
Max Loan Term (Months)
Approval Speed (Hours)
Joint Loans Available
Credit Bureau Reporting
"Pricing and terms of any finance or lease transaction will be agreed upon by you and your dealer. Many variables, including current market conditions, your credit history, and down payment, will affect your terms including your monthly payment."
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Lexus Financial is the absolute worst financial company I have ever come across. They have zero consistency when it comes to payoff amounts and they will give you incorrect information yet bill you for it later. This is a nightmare of a business and I feel sorry for anyone who has to work with them.
I cosigned for my daughter to lease a Lexus. She made all her payments on time if not early. Last year her Lexus was totaled. No problem, because she was good about her payments, she was allowed to lease another Lexus without a cosigner this time.
Four months later, I am checking my credit report and my credit rating went from an 840 to a 604, because Lexus had reported that I owed them over 8000.00!
When I called their office, they said no one had paid the insurance deductible ($10000) for ...
the totaled Lexus, therefore the insurance wasn't paid on the balance.
They said they had sent several notices to my daughter and received no reply. When I asked for copies of the notifications, they had none. I asked why they didn't call or notify me, to which they replied, "that wasn't their responsibility!" Yet they can freely made a derogatory report to credit reporting agencies. Who gave these people the right to do what they want without responsibility?
Lexus Financial lies at every level you talk to. I do believe that it's their corporate policy to hang onto their clients money until they are forced to return it.
I will make it my purpose to tell everyone I can, what a dishonest and untrustworthy company Lexus Financial is.
Over 60 days after returning a car on lease and still no return of security deposit. I would suggest that you go somewhere else unless you like to spend hours on hold and enjoy getting lip service but no results.
I returned a leased vehicle with higher mileage and was responsible to pay close to $3,000 in fines which I agreed to pay in installments. No account number or mailing address is given nor an online access to make my monthly payments. I have to call in every month and wait for 20 minutes until I get disconnected and repeat for days. I have tried calling several different departments to resolve this issue, but nobody wants to help me make a payment. I am currently ...
on the phone with them, listening to their lame "please hold for the next available representative" over and over...
Never again will I finance with Lexus or purchase or lease their vehicle.
This guys are drink your money like water if you don't look into your monthly statements. They don't mention interested they charged on their statements. When you realize after lot of payments....you don't know how much paid as interest. Though you don't have late fee payment .. they charge double money after missing due date. you have no idea until you realize they are doing that. Strongly suggest don't go to finance with this company.
I've been trying to get a resolution to my concern for over a week now. They respond, but not with an answer and the response raises new question. Each time I get the "this issue is resolved" garbage. I think I have duplicate payments made, but they won't confirm. Do not use this company if you have the opportunity.
These guys can't be trusted. They tell you one thing, then go back and tell you something else. I ended up paying a ton in “damages” because of things the inspector initially missed when I traded in my Lexus. They are unreliable and not trustworthy. I wouldn't mind paying if there were damages, but they switch on you.
I have owned various other luxury type vehicles in the past, but have received the worst service only from Lexus Financial. I found them to be the least accommodating company I have ever dealt with. I ran into some car issues after relocating, and they were not very helpful is finding a solution for me. I expect more after spending so much on a car.
I got a Lexus loan through my local dealership. I was actually offered a slightly better rate through another lender, but it was just more convenient to do it directly through the lender. They would not match the other lenders rate, which is why they get 4 stars. If they had, they would have gotten 5 from me.
Lexus Financial has caused me nothing but a giant headache over the duration of this car loan! I kept getting late notices and late fees charged to me, even though I've never made a late payment. Even after all this time, no one from customer service can help me or refund the late charges.
Lexus is a pretty darn big company, they should have a properly functioning website!! I have tried a couple times to register my account (to make payments) and each time, I get to the end and it says there is an error. I've tried probably three times. It's ridiculous. This company should take care of it immediately.
Lexus Financial is the worst when it comes to selling/trading your vehicle. It's been weeks, and they have still not resolved the situation. I think it is a tactic to delay the process and to cause additional fees I'd have to pay. Luckily, the other company took over and has not charged me anything.
You can't trust this company. After turning in my Lexus with a clean inspection, I got a large bill. After calling and complaining, they decreased the price on two separate occasions. It is obvious they are just charging fees just to charge them, and are overcharging as well. Bad company. Steer clear.
The people at Lexus Financial are incompetent. I requested that my monthly bills and statements be sent to my business, but for whatever reason they could not do that. After months of trying to change it from my home address, they finally changed the address but got the numbers wrong. Now I have a late payment under my name because I never received the bill, due to their fault.
This is the WORST company ever!! I put so much money into my car and into interest rates, extending my lease only once. I missed one payment after several years of paying on time and being the perfect customer and almost immediately they repoed the vehicle. What a nasty company! They don't care!
I love Lexus cars, but the customer service here is the worst. Getting a loan is okay but afterwards when you have to deal with the customer service department, it is horrible. No one is knowledgeable about your loan or your car. Next time, I will shop around and educate myself more about the company itself, not just their cars.
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