Features

  • Max Loan Term (Months)
    72
  • Lease Purchase
  • New Loan
  • Refinance
  • Institution Type
    Other
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Reviews

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0 votes

Over 60 days after returning a car on lease and still no return of security deposit. I would suggest that you go somewhere else unless you like to spend hours on hold and enjoy getting lip service but no results.


0 votes

I returned a leased vehicle with higher mileage and was responsible to pay close to $3,000 in fines which I agreed to pay in installments. No account number or mailing address is given nor an online access to make my monthly payments. I have to call in every month and wait for 20 minutes until I get disconnected and repeat for days. I have tried calling several different departments to resolve this issue, but nobody wants to help me make a payment. I am currently ... on the phone with them, listening to their lame "please hold for the next available representative" over and over... Never again will I finance with Lexus or purchase or lease their vehicle. More Less


0 votes

This guys are drink your money like water if you don't look into your monthly statements. They don't mention interested they charged on their statements. When you realize after lot of payments....you don't know how much paid as interest. Though you don't have late fee payment .. they charge double money after missing due date. you have no idea until you realize they are doing that. Strongly suggest don't go to finance with this company.


0 votes

I've been trying to get a resolution to my concern for over a week now. They respond, but not with an answer and the response raises new question. Each time I get the "this issue is resolved" garbage. I think I have duplicate payments made, but they won't confirm. Do not use this company if you have the opportunity.


0 votes

These guys can't be trusted. They tell you one thing, then go back and tell you something else. I ended up paying a ton in “damages” because of things the inspector initially missed when I traded in my Lexus. They are unreliable and not trustworthy. I wouldn't mind paying if there were damages, but they switch on you.


0 votes

I have owned various other luxury type vehicles in the past, but have received the worst service only from Lexus Financial. I found them to be the least accommodating company I have ever dealt with. I ran into some car issues after relocating, and they were not very helpful is finding a solution for me. I expect more after spending so much on a car.


0 votes

I got a Lexus loan through my local dealership. I was actually offered a slightly better rate through another lender, but it was just more convenient to do it directly through the lender. They would not match the other lenders rate, which is why they get 4 stars. If they had, they would have gotten 5 from me.


0 votes

Lexus Financial has caused me nothing but a giant headache over the duration of this car loan! I kept getting late notices and late fees charged to me, even though I've never made a late payment. Even after all this time, no one from customer service can help me or refund the late charges.


0 votes

Lexus is a pretty darn big company, they should have a properly functioning website!! I have tried a couple times to register my account (to make payments) and each time, I get to the end and it says there is an error. I've tried probably three times. It's ridiculous. This company should take care of it immediately.


0 votes

Lexus Financial is the worst when it comes to selling/trading your vehicle. It's been weeks, and they have still not resolved the situation. I think it is a tactic to delay the process and to cause additional fees I'd have to pay. Luckily, the other company took over and has not charged me anything.


0 votes

You can't trust this company. After turning in my Lexus with a clean inspection, I got a large bill. After calling and complaining, they decreased the price on two separate occasions. It is obvious they are just charging fees just to charge them, and are overcharging as well. Bad company. Steer clear.


0 votes

The people at Lexus Financial are incompetent. I requested that my monthly bills and statements be sent to my business, but for whatever reason they could not do that. After months of trying to change it from my home address, they finally changed the address but got the numbers wrong. Now I have a late payment under my name because I never received the bill, due to their fault.


0 votes

This is the WORST company ever!! I put so much money into my car and into interest rates, extending my lease only once. I missed one payment after several years of paying on time and being the perfect customer and almost immediately they repoed the vehicle. What a nasty company! They don't care!


0 votes

I love Lexus cars, but the customer service here is the worst. Getting a loan is okay but afterwards when you have to deal with the customer service department, it is horrible. No one is knowledgeable about your loan or your car. Next time, I will shop around and educate myself more about the company itself, not just their cars.


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