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  • Lease Purchase
  • New Loan
  • Refinance
  • Institution Type
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0 votes

Mercedes Benz Financial fails when it comes to providing customer service. They send us our bill so late every month, that we have only a few days to pay it. We have gotten numerous calls before, but have been unable to contact that same person back because they leave incorrect info on the messages. Worst service ever.


0 votes

Talk about not having a sense of urgency.. This company is terrible when it comes to doing anything in a timely manner. I tried getting my title, and it's been months. They also never call you back when they say they will, and you have to constantly call them to get anything out of them.


0 votes

In all the years I've owned Mercedes and have gone through Mercedes Financial, I have yet to have a problem. They are a good company as long as you make your payments. It's not a good idea to get a car you can't afford in the first place. Treat them well and they'll take care of you.


0 votes

This company is the worst when it comes to customer service and billing. I was told one thing, and now am being penalized for what I was told to do. Apparently, I made my payment incorrectly, and even though the payment WAS made, I am being charged late fees. They won't even work with me to correct it.


0 votes

Mercedes Benz Financial worked with me regarding deferring two of my payments. Unfortunately, I ran into some bad circumstances and needed to use the money for other things. I contacted them right away and they were more than willing to work with me. I appreciate them and their customer service.


0 votes

It is so obvious that Mercedes Benz Financial is just after your money. I unknowingly racked up a little bit of overdue charges (I thought I had a credit in place) and they didn't even let me know. They could take my money and report the late payments on my credit, but couldn't even tell me about them.


0 votes

I am currently on my second lease with MBF. I missed one payment, and somehow, they found a missed payment from the previous loan. NOW they have decided to report both late payments on my credit. I don't even recall the first late payment, but I can't even dispute it now. What's done is done.


0 votes

If you are getting an auto loan through Mercedes Benz Financial, make sure you check the current market rates for auto loans. On various occasions I've gone to them for quotes and have found that they always charge more interest than other companies. Just be aware and be a smart consumer.


0 votes

I am very confused and surprised by Mercedes Financial. Normally, if a payment date falls on a weekend or holiday, any company will take it out on the following business day. Mercedes Financial takes it out before the due date. This is a little frustrating if you plan to have the money WHEN the bill is actually due, not before.


0 votes

I have been with Mercedes Benz Financial for upwards of fifteen years now. My most recent loan encountered some problems that I am now dealing with. I made an error in saving my online payment method, causing one missed payment. After all these years of perfect payments, you'd think they'd work with me. No, they did not. It is now on my credit.


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