can not even make a payment online or with an agent
never again buy a nissan
can not even make a payment online or with an agent
Nissan Motor Acceptance is the auto financing branch of Nissan North America. The division offers two main options for financing a Nissan vehicle. The first option is the SignaturePURCHASE from Nissan, which offers competitive loan rates and terms from 12 to 75 months for new or pre-owned vehicles less than six years old. The second option is SignatureLEASE from Nissan, which offers terms ranging from 12 to 60 months. Pre-approval for either option is available online. Customers can also manage their accounts and make payments online with the NMAC Finance Account Manager. More information on specific auto financing is available at Nissan dealers throughout the U.S. Customer service is available online, over the phone, and with Nissan dealers nationwide.
can not even make a payment online or with an agent
never again buy a nissan
After reading all the terrible reviews of Nissan Motor Acceptance Corp. by the many who posted before me I'm almost embarrassed to post my rather minor issue but I think it is important because it may affect others and I think the laws should be changed to correct this issue. I bought a Nissan Sentra in 1985 and financed it with NMAC. I had paid it off by 1988. Last week, 08-29-17, I tried to donate the car to a charity and was told I couldn't ... because I didn't have a clear title. The lien placed on the car to secure the original loan was still in place even though it has been paid off for 29 years. I called NMAC and they had no record of the loan. They said they had sent all their records to another company and transferred my call to them. The person I talked to wasn't very helpful, polite or concerned. The person I spoke to at the new company had no records either but was primarily interested in having me pay them to remove the lien from my title. I asked to speak to a supervisor and someone else came on the line I told him that I thought it was the duty of the person who placed the lien on my title to remove it and the even if they didn't it should have expire or passed the statute of limitations after 29 years. He was uninterested and only concerned with getting paid to clear my title. Apparently, this is such a common occurrence that they have set up another company to handle these issues and extort their customers to get their title cleared. I was also told that their policy is to send a letter releasing their interest when the loan is paid off placing the burden on the customer to spend the day at the DMV getting the title cleared. I don't remember receiving such a letter but even if I did it is likely that I wouldn't have gotten around to taking a day off to go to the DMV before I forgot about it or lost the letter. I'm sure I'm not the only one and that is why they have had t set up another company to extort people to clear their titles. I did contact the DMV and they told me that there is no statute of limitations that would allow them to take the lien off. I did my own research and found that if the loan is in default there is a 4 year statute of limitations for the lender to take action to repossess or lose their rights. It seems to me the DMV should be able to automatically remove a lien four years after the end of the loan term because of this statute but apparently they aren't aware of this or interested in doing so. My recommendation is to NEVER BUY A NISSAN AND NEVER NEVER FINANCE ANYTHING WITH NMAC!! More Less
Before put the review on the public I was reading more then hundreds reviews about Nissan Motor Acceptance Corporation. I think it's a shame that Nissan is represented by a company with such terrible reviews. I moved to Indiana state and I tried to register my car. Motor vehicle department asked me pay for permit for one month. They needed the time to reguest my Title from Nissan corporation. I came in one month and they asked me to pay for second permit for the second month because ... Nissan corporation did not send the information. Finally, I came third month with hope to register my car but the motor vehicle department told they have not received any information still and they can not give me permit more then for Two months. I was frustrated. I needed to get to my work. So, I contacted with two supervisors and they told me two different story. I asked them about help but they do not care about customers. I have already got my fine for driving in not registered car. Today is three months since I have been starting the registration process and I do not know when will be end the story. I am wondering maybe I have to stop to pay my credit and see how the company will be reacted. Worst customer service. I wish that someone from the top of the company one day read the reviews. More Less
Literally THE WORST to deal with. I have a 13 Sentra that has had nothing but problems. CVT transmission is horrible. Not only are the vehicles crap but the customer service you revive when calling NMAC is horrible!!! They tried saying a payment didn't go through and I owed a ridiculous amount. After speaking I the 5th person and an hour later they magically found the payment! I have been in the automotive business for 6 plus years and know their tricks. I no longer work at a Nissan dealership ... because I do not feel comfortable putting my clients in these vehicles that not only have nothing but issues but I would never put someone in a position where they have a loan with NMAC and have to deal with the people who work there. Nice try Nissan!!! I now work for Toyota and if you want my advice...GO BUY A TOYOTA!! TOYOTA will put you in a vehicle that won't have issue after issue and when you call about your loan, they don't try to lie and steal from you and the employees aren't rude like at NMAC!!! BUY A TOYOTA!!!!!!! More Less
Mi experiencia con mi Nissan Versa del 2017 es una porqueria el freno no anda bien desde el dia que lo compre Enero -31- 2017 y no tiene garantia para que me lo miren gratis Y me FIXIN, el carro se calienta y el aire acondicionado es otra porqueria, cuando en Las Vegas la temperatura esta mas de 90 grado; el aire no enfria sale medio caliente''point'' los carros que sirben solo son AMERICANOS quiero un cambio en 2 meses mas por OTRO
Very poor customer service! As a Nissan employee this is just embarrassing! Rude customer service with little knowledge of the job!
just got off the phone with april m. supervisor and this is my story:
purchased a 1984 300z bought and paid for, boutght a 1990 nissan stanza bought and paid for,bought a 350z bought and paid for, bought a 2006 nissan armada bought and paid for. can verify all these purchases with nissan. today i pulled my excellent credit report to what do my eyes see a negative from nissan motor acceptance. called the credit report people and they told me "call nissan they can take it off", mind you it ...
was for the last payment for maturity it was late. anyway, in the 6 year loan for this armada i was late 3 times. was late on the 350z one time ms. april m. stated. when i asked her to remove it she said no!!!!! even thou my credit is perfect w this blemish. the following was her reason:
" if it does not fall under the nizzan error company matrix (policy), is not to remove under any circumstance if it does not fall under company matrix" i then asked her ms. april m.: -" does death of a close family member fall under company matrix?" reply from ms. april m "no" i then asked does a life threatning hospital stay not allowing you to leave hospital for one month fall under company matrex?" reply from ms. april m "no"
nissan motor company matrix is of a monster without any heart or does not even care for any kind of company loyalty or history. nissan motor company does not care about any humane issues other than their company "matrix"
do not and i mean this ever buy from them i have a nearly perfect credit score and this blemish so upset me that i wanted it off. needless to say i am makeing my way to purchase a cadilac escalaid. no one can be perfec on a 6 year loan!!!!!!!!!!!1 More Less
I am in the Navy and I got moved to another State. I have been told by nissan that if I submit my orders I got a waiver from paying the charges for returning the car before the end of the lease. I sent them 2 emails and 2 faxes but no response. I am not going with nissan anymore.
Towards the very end of my 5 year loan, NMAC emailed me to get more details about my bank account and i missed their email because it went to my junk folder. The bank account was find and up to that point my payments were made on time with no problems. For some reason NMAC didn't accept my last two payments and reported me to the credit bureau. I called and pleaded but although it's not really my fault they refused to correct this and it has caused my credit ... score to go down, right when i am looking to buy a new house. No more Nissan cars, i guarantee you that they don't care about their customers. More Less
After being in the Hospital for over 2 Months and no one in Family to help. I fell behind in payments for 2 Months after realizing that my companies Insurance that was supposed to cover my payments while Hospitalized was cancelled by my company, I contacted the Nissan to pay because it was never a money Issue and to see that if based on my Hospitalization they could not report it to my credit company being that all the other companies (credit card) did Nissan was the only one that ...
basically told me that it was not their fault and they would do nothing about it.
I contacted Fred Diaz at 615-725-1000 Division VP of Nissan Sales and left 3 Messages with his assistant ( Karen Paine) and never heard back. I also contacted Jose Munoz at same numebr he is the Executive VP for Nissan and left a message with his assistant (Judy Lots) and left 2 messages never heard back, on the 3rd time i called her she had another customer service rep that gave me the finance department and once again I was told that it was not their fault so therefore they "would" not do anything about it. I also contacted the people below and no one returned my call or even sent me an email.
'firstname.lastname@example.org'; 'email@example.com'; 'firstname.lastname@example.org'; 'email@example.com'; 'firstname.lastname@example.org'; 'email@example.com'; 'firstname.lastname@example.org'; 'email@example.com'; 'firstname.lastname@example.org'; 'email@example.com'; 'firstname.lastname@example.org'; 'email@example.com'; 'firstname.lastname@example.org'; 'Brian.Brockman@Nissan-USA.com'; 'email@example.com'; 'Parul.Bajaj@nissan-usa.com'; 'firstname.lastname@example.org'; 'email@example.com'; 'firstname.lastname@example.org'; 'email@example.com'; 'firstname.lastname@example.org'; 'email@example.com'
DO NOT BUY NISSAN they could care less about you or your family. all these complaints can't all be wrong. More Less
Moved to a new state and the previous state continued to charge me taxes on a leased vehicle. I contacted the state and was told reimbursement checks had been sent to Nissan. Nine months later still no credit to my account. We have received nothing but excuses and lame reasons as to the poor accounting practices. This is to say nothing of the long wait times when trying to contact them. No more!
ZERO STARS!!!!!!!!!!!!!!! Nissan Motor Acceptance Corporation - thank you for NOT WORKING WITH ME EVEN THOUGH MY CAR WAS STOLEN ON JANUARY 10. Even though my insurance company paid them over $19,000.00, they have reported me as 60 days late to the credit bureaus. My car was stolen on January 10, I had a payment due on January 14 and it is now February 16 and you reported me 60 days late. What kind of math do you rely on? I was told by your representative that ... I had 30 days to pay the balance due from the shortage of the insurance payment, yet somehow you saw it fit to screw me over once again. I got screwed by the thieves who stole the pathfinder and once again by you. My name is Arlene Angela Small, and needless to say, I would never ever go through NMAC again. Thanks for nothing. More Less
I am so appalled that they have a fee for paying the car payment online. All other car dealers allow this without an outrageous $12.95 fee. Really guys? You could really offer a service without a service charge for your customers. Now I will continue to send payment by snail mail cause it is simply highway robbery.
I been with nissan foe 10 years unfortunately i have money problems 3 years ago so they give me a extension of 3 months without payment in at the end of the contract is was going to be added now this ia the last Payment in they are charging me 1000 dollars charge for the extension so i call then ans they said is the interest for those 3 months so if you do a estension make sure you ask about that don't get suprise in the end
I have been doing business with NMAC for over 20 years financing 8 different cars I had no problem so far. Keeping my finger crossed.
Been financed with Nissan for the past 8 years with 4 different vehicles. Trying to trade in our Sentra for a Pathfinder as our family has grown, but Nissan is unable to help or give us a reasonable finance rate. The highest rate we've ever had was 2.9% and in the 8 years we've only had maybe a handful of late payments. One vehicle is paid off. Our credit right now could be better , but how are they not able to take into consideration that ... we've been good loyal customers? The lack of appreciation has definaltely pushed us away. Goodbye Nissan ????. More Less
NMAC is totally the worst I've been waiting on a paid off letter from them on my lease which was a total loss and I spoke to a Michael Wray.
I asked for the letter so he emailed me something that had nothing todo with my Vehicle then I call back and he send me to voicemail.
NMAC is one of worst & irresponsible department. They never say the exact status of any request made to them. They speak very unprofessional over phone and work very unprfessional. I would never recommend NMAC to anyone.
i got a little behind due to health problems and not being able to work! Calling these ppl made my problems even worse. First I couldn't understand any of them second they were just rude and ugly the whole conversation and could care less what you are trying to pay. Theres no need in being so rude!!!!! This will be the last Nissan I ever buy that's for sure! I really wish I would had read all these reviews before hand or there would had been no way I would ... had any dealing with them. They need to under stand things happen and no one can help it. and no one knows that they will happen. believe you me if I did I would had never got my self into a payment More Less
I have two vehicles financed with NMAC. To my Nissan dealer I'm a VIP., having purchased four vehicles in the past 7 years. I became disabled and now trying to avoid having one car re-posessed. I got behind, but I'm making monthly payments and the person assigned to my account is Hell bent on re-possesion. He will not discuss any option short of paying the current past due amount. I realize my responsibility, but I believe NMAC falls short in their Customer Service Department. (This ... is my only complaint in 7 years, but it's a show stopper.) More Less
I really don't know if anyone actually works there. Been on hold for 2 hours and 11 minutes now. I'm literally just staying on the phone to see how far this goes. I'm trying to make a payment and I'm pretty convinced that nobody will actually pick up the call because paying online charges you a $12.95 charge so why would they pass up this opportunity to make some extra money?
Called them already more than half hour and still nobody pick up, that sucks!
Been dealing with them over two years. Bought a new car in June 2013 and was financed through NMAC. Sent them first payment and check was returned Sent payment again and check returned. Called and was told car was paid off so they couldnot accept payments. Explained how i sent payments and you returned them.My account balance showed 0. Each month i called and was given the same story . Finally asked for title which was 13 months later and they said title was in Pittsburgh. After several calls still ... no progress. Finally in month 14 they called and said i was behind in payments. I informed them of there error and they agreed a mistake was made on their part but they needed all back payments now. After three months of fighting an agreement was sent to me to start making my original payments and as long as i was on time nothing would be reported to credit bureau. Now after making 13 payments all on time I have discovered that they posted a note on credit report that i was behind in my payments. Now am trying to get it fixed. The finance company cannot be trusted to keep their word and all they have done is make headaches for me because one of their stupid employers hit the wrong key and payed off my loan. Then they would not listen when i tried to tell them. Their agrrements are worthless. They will lie to you to protect their own mistakes. Do not do business with this company they are nothing but a big RIPOFF company. Make BIG MISTAKES AND want you to pay for their mistakes. Probably will battle many months now to get credit report straight. DO NOT BELIEVE THEM THEY WILL LIE TO YOU IN A MINUTE TO PROTECT THERE MISTAKES More Less
I have no complaints with NMAC. I have financed 2 previous loans with them and the dealership just set me up with another new car loan. I prefer to do everything online and never had to call the customer service dept. They always promptly sent the title when my previous loans were paid off. After reading all these negative reviews I hope that my luck with them continues.
We traded in our Nissan lease & bought TWO new Rogues. Since we did not pay off the lease as quickly as they expected, they reported a late payment to the Credit Bureau EVEN THOUGH WE PAY FOR THE LEASE AND TWO CAR PAYMENTS EACH MONTH. When we bought the new cars, neither one was cleaned, sticker marks on the Windows, no follow up calls after purchase. Poor customer relations.
been on hold with them over 2 hours.....what finance company does this!!! needed to speak to customer support and could not reach anyone...Joke of a company
Will never go back to this company; leased vehicle was totaled and two months later still receiving requests to pay the bill...tried calling dozens of times but NO ONE will pick up the phone...always on hold for hours before hanging up
SCAM company! I recently married and my wife and I paid off her car to the tune of $3,194.71 and Nissan cashed the check but never applied the funds to her acct. called when we got anoteher bill a few weeks later which is how we found out. Called Nissan and they couldn't tell us anything except we still owed $3,194.71!!! Finally got image of check and are still dealing with them now and yes they advise we have to continue making payments until we figure out their ... error!!! More Less
Have been calling NMAC for weeks now, no one ever answers the phone.Poor service. Just needed to ask a question. When you are a good customer you should receive good customer service.This will be my last time doing business with Nissan.
One can't even reach them through their phone number - 800-456-662. I was on hold for 3 hours and 22 minutes and finally hung up.. Completely worthless - do not use.
My car was financed through nmac for only 3 or 4 months. My car was totaled some person rear ended the car while it was parked right outside my home. My insurance paid about 20k so i contacted nissan for my gap insurance and according to nissan i have no gap insurance (but i have the contract with gap??) to cover the rest 4k. Now since nmac has just recieved the insurance payout on 10.20.2015 i have 30days from this date to pay off 4k with no payment options and ...
intrest included. It is really unfair when you have signed for a contract with monthly payments that i have to pay 4k in 30days
Very bad. Will give no stars if possible. Will never buy from nissan again. More Less
Their billing policies are completely unfair. If you can pay more on your bill one month, it only rolls over to pay for next months bill. I contacted customer service when I noticed this, and they said the only way to pay additional amounts for the current month, you'd have to use an outside billing site which charges a hefty convenience fee. Hmm, no thank you.
NMAC approved me for a new car loan after I had tried two other companies. The main issue was that I had a very specific amount that I could pay each month. No other company seemed to be able to match that, except for NMAC. I'm now paying off my car with them and am very happy!