Toyota Financial Servicesaims to help customers and dealers in the process of purchasing a Toyota vehicle through a variety of leasing and financing products. Customers can make credit applications online, as well as take advantage of tools such as a list of frequently asked questions, term glossary, monthly payment estimator and a budget calculator. The website allows customers to manage their accounts online. Customer service is available with select dealers, online or by phone.
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I'm a consistent respinsible customer and Toyota financial services failed to contact me or warn me about a late payment and they stole my vehicle in the middle of the night. This vehicle is also almost paid off. I do not recommend this company at all, they don't have any respect for their consumers. Think twice before buying from Toyota.
Toyota stole my highlander in the middle of the night. I don't like the word reposessed,they cannot reposses something that's not theirs. If it is not done infront of your eyes, it's theft. My car was almost payed off. always been a respectful consistent customer and that wasn't appreciated. Please think twice before purchasing from Toyota, I don't recommend it to anyone. Terrible customer service, Terrible company.
called 4 times back and forth with no result for them to tell me on the 4th call i cant pay off my car over the phone.
I have used TFS for 2 loans and have been able to pay each off in a timely manner. Each time, the titles were mailed to me quickly, without issue. They are a dependable company with good employees that work with you to get you the best rates possible and best monthly payments possible.
I have no complaints for Toyota Financial Services! I recently completed paying off a car loan I got through them. It was easy to do because they gave me a great rate to work with, much lower than I was offered other places.. I'm happy with my experience and would recommend them.
I am extremely frustrated with TFS. I had a loan with them before without any issue, but this time, my method of payment was not accepted and they didn't inform me until after it was due. Because of this, I had a late payment and it is now on my credit. They should manage their billing department better and let customers know promptly if something like this happens.
Toyota Financial hasn't reported my last payment with them yet. It doesn't state that I have outstanding balances or anything like that, but they haven't reported anything. I'm working on building my credit so this is extremely important to me. It's been a few months, and nothing so far.
It's very frustrating to me that there is no real connection between management and the billing department. Apparently, if there is an issue with your payment, no one feels the need to notify you. I had a problem and ended up paying late because no one let me know. I figured it out when I checked my billing statement myself.
I have no complaints for Toyota Financial Services. The application process was simple and straightforward, and the website is easy to use. My apr is only about 1.9% which couldn't be beat by any other lender. Very pleased with TFS and what they have done for me. I'd recommend TFS.
What company does not notify you when you miss a payment?? Not saying that you should rely on the company to call you, but things come up and people forget. I know I should keep better track but I have worked with companies in the past that give you “courtesy calls” and “reminder calls” if you are late. Toyota should do this as well to help them with their customers.
The rates that Toyota Financial gives are the best in town. I even had to extend my loan due to financial hardships and they were extremely helpful when it came to that. I didn't feel judged or anything along those lines. They worked with me so I was able to pay off my loan within the new time frame. Highly recommended.
I began applying for an auto loan through a bank, and after a week, it was apparent that it was going to be quite a process. Nevertheless, I stopped my application with the bank and applied with Toyota FS. They got me a loan much quicker than the bank could've with a much better APR too. I am happy I turned down the bank and went with Toyota.
I've worked with TFS for the past 5 years while paying off my car loan through them. I've never missed one payment and paid everything off in time. That being said, I haven't run into any issues. I think they are very customer service oriented and will give you what you need if you can pay them on time. I plan on using them again for a second family car within the next couple years.
I was going to get an auto loan from a bank when a friend suggested that I avoid doing any business with traditional banks other than actually banking. On that note, I contacted TFS and they actually matched the interest rate that the bank was going to give me. What more could I have asked for?
I used Toyota Financial Services when purchasing my first car. They were nice enough and gave me a pretty good rate on the loan. I have no troubles paying my monthly bill. Because it was my first car, I'm happy they gave me a shot. I know a lot of places that only care about your history and what not.
After filing bankruptcy a few years back, I struggled to get a lender for the car I needed (after my other completely died). Toyota gave me a chance to get that car. They treated me with the utmost respect, which I really appreciated. I struggled to find a lender that did not judge me on a daily basis, and Toyota did a great job of doing that.
The service I received at Toyota Financial Services is by far the best. I have gotten car loans through other companies that don't quite do what they do. Everything was extremely quick, simple, and done in a professional manner. The customer service is great, too. Go with them if you want to be a valued customer to a great company.
After YEARS of on time payments, we missed one payment due to some money troubles and Toyota threatened to repossess our car. Mind you, we only had $1,000 left to pay. I was so flabbergasted that after ALL THIS TIME they didn't believe in customer loyalty and threatened us that way. Obviously they don't care about customer retention, either.
Toyota Financial Services customer service is the worst. I have less than 1k left on my loan with them, which is exciting. But I made one payment slightly less than the amount due. To avoid any issues, I called in to customer service to let them know. All in all, the rep did not handle the situation well. He managed to make me feel like less than human because I was a little short on that months bill.
Over the past ten or so years, I've had two separate loans through Toyota Financial Services. Each time, they have been a great asset to my car buying experience. I have yet to have any issues with them, and will hopefully be using them again in the near future for another car.
I had purchased a brand new 2012 Tundra from Toyota and the service that comes along with the purchase is top notch. It has been nice over the last two years not having to pay for maintenance. If I had one thing to say that I would like to see improved would be the maintenance plan. In the first two years you're typically only paying for oil changes so Toyota has very little coming out of pocket when the first 2 years or 25K miles are covered. Once you hit ...
30K plus miles is when the big maintenance jobs start to come up. However, I just learned that you can extend the maintenance plan at a fairly decent price. It covers the next two years worth of maintenance. All in all, every time I go in for servicing the staff is amazing, friendly, helpful and they take the time to educate you on your questions. This is my 3rd Toyota overall and I will not buy any other vehicle. I am actually rating them at a 4 1/2.
I have purchased two vehicles through Toyota Financial Services, and they have been awesome. Not only do they work with you on your monthly payments, but they also provided excellent customer service, to assist you in making your payments, and accessing your purchasing information online. I have not had any problems with either loans, and am proud to be a Toyota owner.
I am very happy with TFS. I am currently on my third loan with them. Each one has been better than the last. They always make sure to give me the lowest interest rate possible. I recently got a new car (the other two have been used) and they were just as helpful. Always recommend TFS!
When I got the loan through Toyota Financial I made special payment arrangements that would work best with my situation. When my first bill was due, I contacted them to make a payment. Basically, they told me that they would no longer honor my original payment arrangement. They gave me new terms to bide by. If I had known this would happen, I wouldn't have taken the loan in the first place.
After ONE late payment, Toyota Financial Services gave me the option to voluntarily surrender my vehicle. What! After ONE late payment?? It was only two weeks late, too. That is absolutely crazy that that option would be something they offer to customers. They obviously only want your money and don't care about YOU.
I have one loan through Toyota Financial Services and so far everything is a-okay. My payments are made on their online site and there haven't been issues as of yet. Also, I haven't contacted customer service, so I can't comment on that. But everything else is good. No complaints here! I'd recommend them on their ease of payments and getting the loan in general.
I got a little behind on payments but tried to make everything right by keeping them in the loop. I didn't just want to not pay. I let them know I'd be a little late, and they harassed me, asking all sorts of questions. It is not their business why I am late, things happen. Also, they suggested I borrow money to make the payment. Really? How rude and inconsiderate.
Is it impossible for a company to get their stuff together?? After requesting a SIMPLE due date change, the people at Toyota Financial Services charged my bank account twice in a month period. It was difficult getting through to a representative that could help me. I will never use Toyota Financial again. They are not worth the time.
After getting approved a day after applying for a car loan, I was ecstatic to work with Toyota Financial Services. The apr I got was incredibly low so I knew the monthly payments would not be an issue. Thanks to TFS, I was able to buy a brand new car for the first time in my life!
I have been a loyal Toyota (in general) and Toyota Financial Services customer for years now. They definitely care about customer loyalty because I feel like with each passing time I do business with them, I am treated better and better. I couldn't be happier with the way this business functions and would highly recommend them to anyone.
Toyota's customer service must be going downhill. I have called in the past and they have been fine. Just recently, everyone I have spoken with is rude and not very helpful. I am calling for the exact same thing every time, so I don't know why there is such an attitude change here. I used to recommend them… now, not so much.
Getting approved the next day for a car loan was great! I got a really low APR and the Toyota people who nice to work with. They seemed to really care about getting you the best rate they could. My monthly payments aren't outrageous, either, so that's nice too. I would recommend TFS simply for their ease of use.
My husband recently lost his job so we fell on some hard times financially. We missed one payment for TFS. It was the first payment that we had EVER missed with them. Also, we only had a few months left to pay. After missing that one payment we got a notice of repossession. We fought like hell to prevent that from happening, but really? One late payment after years of on time payments?
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