Wells Fargo offers lease-end options and auto refinancing for new cars, used cars and recreational and sports vehicles. Applications are taken online, by phone or in branches within 39 states with a minimum loan amount of $5,000. Wells Fargo Online allows customers to make payments, manage their accounts or take advantage of tools such as car-buying tips and an auto-loan payment and rate calculator. Customer service is available through mail, online or by phone.
$5000 - $25000
Max Loan Term (Months)
Target Credit Score
Bank Direct Lender
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After charging us an arm and a leg in interest and fees on a car loan, Wells Fargo had the audacity to try and refinance with us, for one percent less interest. We were looking to refinance out of the crazy WF interest, but NOT with the company that gave us the interest without reason in the first place.
I've had a really good experience with Wells Fargo so far. The interest rates I got from various other companies were much, much higher than what Wells Fargo offered me. It was a no brainer to go with them. It's been a few months since I got the car and everything is going well. I haven't had any issues yet.
Wells Fargo limits the amount you can pay on your balance each month. Also, they put it mostly toward interest, and only a small percentage toward principle. I have never had a car lender do this. They seem to be the least fair in terms of where your payment goes each month.
For whatever reason, you can't make principle only payments with Wells Fargo on your loans. I tried. Also, if you pay more than is due that month, interest is charged on the payment. That's the worst business practice for loans ever. People pay off early so they don't pay as much interest. So disappointed in Wells Fargo.
The customer service here is incredibly rude and condescending. Don't even try to call and get help for anything. I noticed an error on my account and when I called, they stated it was fixed. I called half an hour later to confirm everything was fixed and was transferred to another department that had no idea what I was talking about. They don't have any sort of communication within the company and it causes great frustration for their customers.
It's hard to know what information is correct when speaking with Wells Fargo representatives. I was selling a car that I was still paying through them, so I had to get everything transferred over. I called customer service and was given two different answers. In the branch, I was given two more answers. It is very frustrating because they are supposed to be the professionals that guide their customers when we need it.
If you like waiting on hold for an hour and a half, then Wells Fargo is for you! That is a typical waiting time for this company. Every person you speak with just transfers you to another person or another department, no one actually takes the time to talk with you. I would not recommend them because they obviously do not have the means to help with issues that arise.
I originally was going to get a car loan with another major bank, but the interest rate seemed high to me. It wasn't my first loan, so I decided to shop around. Wells Fargo offered me almost half the interest rate that the first bank did. I'm almost a year through paying off the loan, and so far, everything has been smooth sailing.
Why can't you choose the amount you want to pay each month?? You can choose your payment with almost everything else, but not with Wells Fargo. If you pay online, it automates the amount you pay. What happens if you want to pay more? You call and are met with rude customer service reps. No thank you, Wells Fargo. I will be refinancing so I can work with a different company that respects me.
It's unbelievable that a major bank like Wells Fargo will steep so low to charge you every possible fee they can. I missed one payment and was charged a plethora of fees. I'm already paying a bunch in interest fees on my car loan, you'd think they'd be happy. I'd watch out, they will do everything to make money off you.
How can Wells Fargo lack so much in attentiveness? I made payments on my car loan with them for half a year, then got a notice saying I had late payments for all those months. I paid on the same date every month. I called and they said that date was after the actual due date. Why did they wait half a year until it was well on my credit score to tell me?
I refinanced with Wells Fargo and when I was able to, I wanted to completely pay off my balance. I requested the balance amount so I could write a check. About a week after I gave them the check, I got another notice for late fees. Why weren't the late fees included in my final balance? Now I'm writing another check for them.
Ha! What customer service? I can't believe these guys really do these things. I moved out of state and before I could even get anything situated I get a letter stating I need to change over my loan info immediately. Yes, I'm aware. But the notice was almost… mean. It wasn't a nice, customer service kind of notice. It definitely was not a suggestive notice. Possibly almost threatening.
Wells Fargo does NOT let you pay only the principle! After making many payments I realized that the principle was not decreasing. Pretty much, they keep charging you that principle and interest amount and put that extra money towards other fees that occur towards the end of the loan. I am now waiting to refinance. I do not want to work with a dishonest company.
This is not my first auto loan, but it has been different than my others in the past. Wells Fargo required me to provide proof of insurance on the vehicle every half year. I didn't realize how regularly it was happening until a few years in. It became so inconvenient. I probably will never do business with them again if this is how they conduct themselves.
I honestly feel I can't complain too much because they gave me a car loan when my credit was not fantastic. In my opinion, they are just the first step for me to build my credit and get it back up to what it used to be. They are just a pawn. They do charge higher interest, but hey, I'm working to refinance once my credit is good enough.
Wells Fargo must be run by a bunch of nuts! I got a car loan with my husband and promptly provided all of the necessary documents. We gave them our insurance information multiple times. For whatever reason, it is a few months after and they are still convinced that we have no provided the insurance info. They are ridiculous!
Wells Fargo didn't even offer to refinance with me after a full year of perfect, on time payments. I was expecting them to contact me, but when they didn't, I got in contact with them. They actually declined me for the refinance. I had to go through a different bank and in the end I am happier. My interest rate is lower and I'm saying a little money.
I have had several auto loans through Wells Fargo over the years and they have always been easy and fair to deal with. Their online payment options are easy to use.
So Wells Fargo tried to lie to me about the fees they were charging. At first they tried to tell me I was being charged late fees, but I had paid on time. THEN they tell me I don't have insurance on file, so they automatically signed my vehicle up for insurance. I already provided my insurance docs, I don't know why they can't process them efficiently!
I hope to refinance soon because I don't want to deal with Wells Fargo any longer. They were fairly easy to get an auto loan with in the first place, but I feel like it is taking me forever to pay off my loan. I pay more each month than is due, and even still, I feel like I am getting nowhere. My advice would be to closely monitor your balance with them to ensure that your payments are getting you closer to paying off your loan.
After a history of perfect payments on my loan I ask Wells Fargo for ONE deferment and their customer service treats me horribly. In addition to their awful treatment, they charged me a fee ON TOP of the regular late fee. Lucky for me, my loan is almost paid. I can't deal with their bad customer service when I've been a great customer.
I really would rather not bother with Wells Fargo's customer service department. Throughout the length of my loan, they have just be terrors. They are extremely unprofessional and so rude! I work in customer service and I would never talk to anyone this way. The managers aren't much better.
I haven't heard the best things about Wells Fargo so they weren't my first choice for a car loan, but I had to go with them. I set up automatic payments and even though there is more than enough money in my account for my payment, they keep saying I have insufficient funds. Because of this, they keep charging me late fees!
I made an error (my fault) setting up my auto payment and it didn't work, causing a late payment. I contacted customer service when I realized this and they were the worst to deal with. Not only was my rep rude, the DEMANDED that I pay now. Then DEMANDED that I make next months payment. It was silly because that payment wasn't close to being due!
Wells Fargo as an actual bank is really good! I have no complaints against them. Now, Wells Fargo auto loan department, that's another story. They always seem to be in a bad mood when you call, or just don't feel like helping. Yes, I've been late a couple times, but I always contact them immediately to let them know. They just don't seem to care about their customers
I can't believe how heartless WF can be. I'm a stay at home mom and my husband works, so when he became ill and couldn't work, our finances really took a hit. Even though I have called several times (sometimes even when my husband was in surgery or at the hospital) to explain that we will be a little late, they are so nasty to me. I am refinancing as soon as humanly possible to get away from this bank.
Do not use Wells Fargo for a loan! Long story short, I gave them a check with my loans balance, they cashed it, but have not posted it to my account. Because it has been almost a month I continue to get late fees because I “have not made a payment”. I have proof in the form of bank statements that they cashed my check.. I will call and dispute the late fees ASAP.
Wells Fargo has the worst customer service representatives known to man. I literally had one lady laugh at me on the phone. Last time I checked, customer service representatives did not do that. They also refuse to work with you on payments. They just threaten repossession the day after you are late.
Wells Fargo really takes the cake for bad customer service. Every time I call, I get a different answer from a different employee. Not only that, but they also screwed up my chances of refinancing. I did what they told me to do, but denied me anyway? I'm not really too sure how they work, but I'm definitely confused.
Neither my wife nor I have ever been late on a car loan payment. We have used various other lenders in the past, even before we were married. When we had a loan through Wells Fargo, something came up with our son that required a bunch of money upfront. Well, Wells Fargo vehemently declined our request to defer a payment for one month. All of the other lenders we've had in the past have been understanding, but apparently not this company.
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