This little company must write their own reviews. HORRIBLE EXPERIECE. NEED A TRANSLATOR TO UNDERSTAND EACH STAFF MEMEBER IF YOU DON'T SPEEK SPANISH. HERE IS THE REPLY TO ONE OF THE OWNERS AFTER I CANCELLED THEIR SERVICE;
I've asked my staff to forward your response to me so that I could respond personally as one of the owners of IMC USA.
#1. I asked Julia in billing to refund your last monthly billing.
#2. Your billing, is 100% in compliance with state and federal law which requires the following:
No advance billing. The initial setup fee that you paid is just that, a setup fee. The specific services rendered for this fee are outlined in the contract which you signed which has been reviewed by multiple attorneys to assure compliance with state and federal law.
B. Monthly billing is for services rendered POST service, in accordance with state and federal law and this is stated plainly in the agreement which you signed.
C. With over 4,000 clients served, there have been a total of 5 complaints filed with the BBB. Of these, 4 were for the exact claim that you have made and all four of those claims were closed by the BBB who have seen our contracts and know that we are in compliance with state and federal law.
Let me close with this Mr. ......... You have had an increase in your mid-scores of almost 80 points in the short 3 month span that you've been with us. Had you followed the advice (Building positive credit) given you by my more than professional and, as you acknowledged, courteous staff, your scores would likely be higher still.
You have called my staff liars, you have belittled them and frankly libeled them when you state, "cannot even speak good English" (Which, while grammatically correct, would be improved by stating, "Are incapable of speaking proper English") as each of them are fluent, college educated, bilingual, English speakers.
In my honest opinion, you represent a symptomatic problem with America in this key area: having received services exactly as outlined in the contract which you signed (apparently without reading the agreement), you then belittle those who have helped you with enough vitriol to merit a legal recourse and by a grace you will never know or acknowledge are gifted your money back for services you should properly have paid for simply because the company wants to avoid the hassle of legal action.
Were you to come and personally apologize to each of my staff and beg to be taken back on as a client I would deny you service.