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  • Claim Forgiveness
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0 votes

MetLife is a really good company to have homeowners insurance with. I don't have any other insurance with them, mostly because they don't offer discounts for bundling, but my homeowners has been a good experience. I've had them for a few years, and my premium has stayed the same even though I filed one claim through them. They certainly resolved the claim in a timely manner, and the damage done to my home was quickly fixed. Their customer service is reliable, and I'd recommend them to any home owner.


0 votes

The customer service at MetLife is such an irritation. I had to file a claim on my homeowners insurance and it took them SO LONG to get an adjustor to my home. Then, I just didn't hear back from them. I called a week later and they told me my claim was still being processed. It's been two weeks, and still nothing. They haven't called me, sent me a letter, or anything. I am completely in the dark about what's going on and I hate it.


0 votes

I'm a little confused about the procedures that MetLife follows. I've had them for years, through two different homes I've bought with my wife. Last year, my premium shot up almost $400. It has never increased in the past, so I'm confused as to why it did. I also haven't filed any claims with them, and haven't needed to. I called customer service, and they stated it was just their new policy. I'm confused, my wife is confused, and we're not sure whether or not to switch after all this ... time. More Less


0 votes

MetLife has the best contractor referral network that I've ever come across. I've had insurance through other providers who have referred less than amazing contractors to come out for whatever I'd filed a claim for. With MetLife as my homeowners insurance provider, I've filed two claims in the past couple years, and they have referred great contractors both times. It's obvious that they want to keep the integrity going and really care about their customers.


0 votes

I had MetLife for home owners insurance for 4 years when I decided to switch. They kept raising my premium even though I'd never filed a claim. I got a more affordable company and cancelled MetLife. For three months after, they continued to send me bills! I contacted them numerous times explaining that my policy was cancelled. They seem to understand over the phone, but I keep getting bills. I don't owe them anything and I refuse to pay.


0 votes

They offer a pretty good amount of coverage, but I feel like I'm paying way too much for my homeowners insurance. I recently bought my first home, and MetLife was the first insurance company I came across in my area. I've recently been speaking with friends that are also newer homeowners, and their policies seem to cover just as much as mine does, for a lower rate. I now see that they don't offer many discounts. I'm looking around at other options and comparing other insurance companies out there.


0 votes

I switched to MetLife because I wanted to save some money on my homeowners insurance, but ended up switching back to my original insurance provider. The difference in customer service with MetLife and the other company is substantial. You pay less, you get worse service. After a few months, I just couldn't take it anymore. Even though I'm paying more, I am so much happier with my original insurance company.


0 votes

MetLife had the audacity to say my family intentionally caused a fire in our home. We've had them for 11 years and this is our first claim. We were out for the day when a neighbor called my husbands cell phone, stating that he was walking his dog in front of our house and smelled smoke. We rushed home to find a small electrical fire in the kitchen. We filed a claim and after almost a year, it is not resolved. MetLife sent us a letter a week ago stating ... that they think the fire was intentional and that they are dropping us. Thanks, MetLife. You've helped a bunch. More Less


0 votes

MetLife has decent homeowners insurance. I like that they have various adds on, so you can choose what you'd like to insure in your home. My only issue is that they really don't offer too many discounts or bundles. I've had insurance before that gave me great discounts and bundles, but have since moved to a state where they did not provide homeowners insurance. If MetLife could bring their premiums down a little bit, they'd be the perfect insurance company.


0 votes

I absolutely love MetLife. I've never loved an insurance company, but they really took care of us when our home was damaged in a storm. Destroyed seems like a better way to describe it. They got a claims adjustor out the next day to evaluate the damages. They declared that it wasn't a total loss and proceeded with the claim. We quickly got a claims check and were able to get our home fixed. It took a while and we had to stay elsewhere, but MetLife did great on their ... part. More Less


0 votes

This is the first insurance company I've had that doesn't reward you as long as you don't need to file a claim with them. I've even had lesser known insurance providers that will give you some sort of discount as long as you are claim-free with them. It'd be great if MetLife could implement this. If they don't, why would I remain a loyal customer, without claims, if they don't give me something in return?


0 votes

I had complete coverage through MetLife for my new home. About six months after moving in a getting the coverage, a pipe leaked in the basement bedroom. I figured they'd cover it, but my claim was denied. I tried contacting them to figure it out, but they just kept telling me they didn't cover this sort of thing and that my claim was denied. I ended up fixing the pipe and the damage myself, and paid tons of money for it. I've since gotten a new insurance provider that I ... am happy with. More Less


0 votes

I first went with MetLife for my homeowners insurance because they gave me a better quote than I'd gotten elsewhere. But it is very obvious that the less you pay for the insurance premium, the less they are paying the customer service reps. Which in turn makes the customer service department suffer. I've called numerous times and they are always so rude. I am willing to pay more for better service and will look around for another provider.


0 votes

Getting through to MetLife is such a pain in the rear. Calling their 800 number is an awful experience. I suggest you have a ton of time on your hands if you decide to call them. It takes forever to get through to an actual person. I felt like I was talking to a robot for hours. They really need to make their insurance agents more readily available for their customers. I've stuck with MetLife for homeowners insurance because of the lower premiums, but that's not good enough anymore.


0 votes

Not being able to get a quote online is extremely inconvenient. Between work, taking night classes, taking care of a family, and everything else that's involved, people don't have too much time on their hands to go to a MetLife office. I was able to call and get a quote, but even that I struggled with finding time to do. I also found out that they don't really bundle beyond home and auto insurance. Nevertheless, I'm still on my quest to find a homeowners insurance provider.


0 votes

If you need to file a claim, MetLife is the worst company to do it with. The foundation on the home had some issues that needed to be repaired, so I contacted MetLife. That first call was successful, and I spoke with a claims representative. After that, nothing. Every time I called my claims representative had either left early or wasn't coming in to the office that day. I left message after message and they never returned my calls.


0 votes

MetLife increased my insurance premium and them canceled my policy. I filed one claim for my house and that's when it all went south. They immediately increased my rate (expected), but then sent me a cancelation letter. Why am I paying for insurance if they won't cover me when I make a claim?? I'm so sick of dealing with them. I took the cancelation in stride and have since gotten a better insurance provider.


0 votes

I've had MetLife for my home owners insurance for three years. For some reason, my premium goes up a certain percentage every year. I haven't filed a claim or anything with them, and nothing has happened to my home. I've called and spoken with a representative, who really couldn't give me an explanation why. I don't understand why my premium continues to increase, and it's extremely frustrating.


0 votes

I was a MetLife customer for years, when everything went awry. There was a small fire in my home less than a year ago, and I filed a claim MetLife to cover the damages. They were minimal, but some money was needed to cover them. They handled my claim, without any issues. Then, recently, when I went to renew my coverage through them, I was denied. I contacted and asked why, and apparently my home fire damage claim was enough to deny me from getting insurance through them.


0 votes

MetLife has no intentions of paying out for your claims!!! While I was away on vacation the pipes in my home froze and burst. I filed a claim with MetLife and they quickly let me know that they would not cover the costs of repairing the pipes and the damage done. They stated that I was at fault. I told them I was away, so obviously no heat would be on in the house. But they still refuse. I'm getting another insurance company because MetLife cannot be relied on.


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