Features

CapWest Mortgage is a division of Prospect Mortgage, one of the largest retail mortgage lenders in the United States. CapWest Mortgage was previously a division of Farmers Bank & Trust, a bank based in Great Bend, Kansas. In 2014, Prospect Mortgage, which is owned by Sterling Partners (a $5 billion private equity firm), closed 25,256 home loans: a total loan volume of $6.9 billion.

CapWest Mortgage has its headquarters in Stilwell, Kansas, and is an accredited business with the BBB (A+ rating).

How Do CapWest Mortgage Loans Work?

CapWest Mortgage accepts online and phone applications. Borrowers can select from a wide selection of mortgage types. CapWest Mortgage processes home loans in-house, which allows it to approve borrowers who may not have been considered by other lenders.

After completing the application and choosing the terms, sign all required documentation. CapWest will pass on the application to a loan officer, who will prepare the loan contract and submit your loan to underwriting. Funding a home loan can take anything from 30 to 60 days.

What Types Of Loans Does Prospect Mortgage Loans Offer?

CapWest Mortgage provides:

- Fixed-rate mortgages with 30-year and 15-year terms.

- Adjustable rate mortgages (ARMs) with 3/1, 5/1, 7/1, and 10/1 terms. Adjustable rate mortgages give borrowers a lower introductory rate for the first 3, 5, 7, or 10 years. After the initial period, the mortgage rates will follow the market index. ARMs are particularly suited to buyers who plan to resell in 5 years or less.

- FHA 203(K) renovation loan. FHA 203(K) renovation loans allow borrowers to finance the purchase and renovation of properties with the same loan. They are a valuable tool for borrowers who do not have the credit history to qualify for a regular 30-year loan.

- Jumbo loans.

- State and Local Bond Programs. Prospect Mortgage also provides access to many bond programs offered by cities and counties to assist buyers qualify for a loan at lower rates.

What Is CapWest Mortgage Loans’ Rating?

CapWest has an A+ rating with the BBB. It is a subsidiary of Prospect Holding Company, which Moody’s rates as Caa1. The Caa1 rating is given to companies with a stable outlook.

How Does CapWest Mortgage Loans Compare To Other Lenders?

CapWest Mortgage is a national direct lender that offers a broad range of mortgage products. Borrowers with less than perfect credit scores (as low as 580) and limited savings can apply for FHA loans with as little as 3.5% down payment. Prospect, CapWest Mortgage’s parent company, was among the top 10 mortgage lenders in 2014 and receives an A- rating from the BBB and a Caa1 from Moody’s.

  • Adjustable Rate
  • Fixed Rate
  • Home Equity Loans and Lines of Credit
  • Hybrid Mortgage
  • Jumbo Loan
  • Reverse Mortgage
  • Primary Residence
  • Estate/Trust/Retirement
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0 votes

Well the process started out great, application done online, and I received a return call the next day. That was the last quick response that I ever got, well at least for the next 68 days until I finally had to get "upper management " involved in my loan process. Ridiculous wastes of time with no follow through at all. When I finally made it past underwriting, and made it to the Title company, I didn't think it get any worse, boy was I wrong. What should have been ... a day to sign documents then have them recorded, took six business days and four complete reprints of the documents... I would never recommend this company to anyone, well unless you have over 75 days to wait to close your loan. I almost lost the deal twice because seller was getting very angry over not getting his money More Less


0 votes

Over the years i have refinanced several times on my rental properties. This is the first time i have used Cap West and by far the best . I wish i would have used them all along. I now have refis with them on all my properties.


0 votes

I am very pleased with how CapWest Mortgage handled my mortgage refinance. Getting the mortgage in the first place was a pain, but CapWest made the refinance easy. There was one snag in the rug, but they smoothed it out promptly. I barely lifted a finger. They are absolutely amazing and Id go with them again in a heartbeat.


0 votes

We used Cap West for a second time because we had such a positive experience with them. I had expectations and they delivered once again. We were able to close on the loan in 30 days without a hitch. Amazing staff !


0 votes

These guys are awesome. I have my mortgage through them and when there was an issue with my home's title, they really pulled through for me. They always have excellent customer service and answer all your inquires in a timely manner. They also give you financial advice along the way. I highly recommend them.


0 votes

This is my second mortgage (the first not through CapWest) and I figured it'd go the same as the first. Turns out, it was even quicker than I expected. The team at CapWest worked diligently to get me a decent interest rate on my mortgage. Considering this is my second go around, I am very pleased at their efficiency.


0 votes

The best company! CapWest really strives to make their customers happy. My loan agent and the person who processed the loan were both amazing. Everything was processed and done in under a month! I couldn't be more pleased. They are the best and I couldn't recommend them more. Awesome customer service.


0 votes

CapWest refinanced my current home, and I am pretty happy with what they did. It was all done very quickly. It is obvious to me that they have attempted to make the process easier on their clients by making everything online. My only complaint is that I got a bunch of emails that caused me a little confusion, but that's all.


0 votes

I'm very happy with the customer service at CapWest Mortgage. This is our first time refinancing and everyone was incredibly patient with us while we asked a bunch of questions. I was kept in the loop with consistent updates from my loan agent. I'm impressed and would recommend CapWest.


0 votes

Since this was my first mortgage, I wanted to understand EVERYTHING, even the crazy financial jargon. The CapWest team was awesome at being so patient with me. All my questions were answered right away and in terms I could understand. The best part is that they did everything within a few months. I didn't have to wait too long.


0 votes

The guy who consulted on my loan was fantastic! He kept in contact with me regularly, letting me know how it was all going. I appreciate it considering I've gotten a mortgage before and had absolutely NO idea what was going on. Fantastic company with fantastic employees. Highly recommended!


0 votes

I needed to buy a second home after moving, and CapWest was my first choice since I went with them the first time. There was no doubt in my mind, and I'm very happy that I got to work with the same agent. Their customer service is the best around, and I couldn't think of any other company better than them.


0 votes

I inquired about a loan through CapWest and within an hour, I received a call from them. They were quick to get to the point and disclosed all of their fees right away. I really liked that they were honest about everything, instead of hitting me with fees last minute. They worked quickly to get my loan and handled everything really well.


0 votes

I am very pleased with how CapWest Mortgage handled my mortgage refinance. Getting the mortgage in the first place was a pain, but CapWest made the refinance easy. There was one snag in the rug, but they smoothed it out promptly. I barely lifted a finger. They are absolutely amazing and I'd go with them again in a heartbeat.


0 votes

I feel like I worked with too many people from this company.. They were all very helpful and friendly, but with past lenders, I've only worked with one or two (three tops). It made it a little difficult to contact the correct person when something was needed. But all in all, they are a good lending company.


0 votes

Getting my actual loan with CapWest was super simple, but it was a little frustrating because I felt like I worked with the entire office instead of just one or two main employees. It would have been better if I didn't have to be in contact with what felt like everyone. Other than that, they're okay.


0 votes

The loan officer I worked with and her team were incredible. Talk about excellent customer service! Every time I called, they were there for me. I'm so impressed by their efficiency and how quickly they were able to get everything done. I highly recommend CapWest for their ease of use and great customer service!


0 votes

Throughout the process, I noticed that CapWest Mortgage asked for a lot of excess documentation, a lot of which didn't even pertain to my loan. Without all of that, it probably would have expedited the entire process. They're a good option, but I wish they would just get to the point.


0 votes

I was expecting more of a hassle to refinance my loan, but it was actually quite easy. CapWest took on everything and I barely lifted a figure. Next thing I knew, it was complete. I would recommend CapWest because they make it easy. You don't have to be a loan expert to refinance with them.


0 votes

This is the second time I have worked with CapWest, and I happened to get the same loan officer as the first. This time around, it was just as easy to do. Having the same agent was a great experience because he remembered us and offered a wonderful customer experience. Now I recommend not only CapWest, but also my CapWest agent.


0 votes

CapWest is a wonderful company. I can not say enough about their excellent staff. I am no loan pro but they explained everything to me so I understood it. I refinanced with them and am very happy that I did. They completely exceeded my expectations and went above and beyond. I can't thank them enough.


0 votes

The fact that CapWest is more upfront about their fees and costs makes them winners in my book. When I wanted quotes from various lenders, they were the only ones to leave me a lengthy, detailed message. The other companies gave zero info in the messages or didn't even bother to leave one.


0 votes

Getting a home loan with my bank was such a horrific process, but I REALLY needed to refinance. CapWest took away all my worries the second I spoke with them. The team there really is focused on satisfying their customers. We got the best rates and couldn't be more satisfied, thanks to CapWest.


0 votes

After expressing my needs to refinance, a friend recommended CapWest. I'm so happy they did because it has been a wonderful experience. It was done before I knew it- which was a big relief. The team I worked with was excellent and I will most likely request them in the future.


0 votes

I couldn't be happier with CapWest Mortgage! From first contact to the closing, they were so attentive and friendly to my wife and I. We all know refinancing is such a painful, awful process, but CapWest made it just a little better by handling most of the dirty work for us. We highly recommend CapWest.


0 votes

The loan officers at CapWest really work their butts off to help you get the best possible rate. I have such a hectic schedule and they worked around it to get my application over the phone. They also let me know everything up front, so I could get it all done quickly. Very impressed with their versatility.


0 votes

My complaint with CapWest is not really a complaint at all! I felt like they contacted me “too” often, letting me know about the status of my loan. That's not really a complaint, because I actually appreciated the constant updates. They could have been less frequent, but I can appreciate the thought and customer service.


0 votes

I refinanced my home a few years back with CapWest. It was such a great experience that I decided it was time to refinance one of my rental properties. I contacted both CapWest and a local bank, and CapWest gave me such a lower rate, it would almost have been silly not to choose them.


0 votes

The CapWest Mortgage website is the best part of the entire process. It is so user friendly and uploading everything straight through the site makes everything that much easier. My loan officer was awesome and kept in constant contact with me. I couldn't be more pleased with this company.


0 votes

Capwest's online application is the very best! Everything can be uploaded and input right on their. My Capwest loan officer was fabulous, too. I have used them twice so far and each time was a very pleasant experience. The staff here is highly knowledgeable and I never ran into any issues. I'd very much recommend them!


0 votes

I wanted to purchase an additional rental property, but knew I had to refinance two other properties in order to do so. On two separate occasions, CapWest pulled through and got me such low rates on both loans. I saved so much I was able to purchase that additional property, of course with the help of a new CapWest loan.


0 votes

I have never worked with a company that will change everything just to accommodate their customers! There were some bumps in the road to getting refinanced, but CapWest made it work. Their amazing team did everything in their power to get us a great rate, all while providing the best and professional service possible.


0 votes

I have attempted to refinance my home a few times, but with regular work hours and banks not being open when I'm off, it was pretty difficult. I did everything for CapWest on my breaks at work. It was really simple and I never had to commute to their office. It was so convenient for me, and I'd choose them again in a heartbeat.


0 votes

CapWest Mortgage is upfront about EVERYTHING they are going to do for you. I closed on time and paid all the fees I was told about from the get-go. Their professional staff seems to work with you to get it all done in a timely manner. I'm happy I chose CapWest and would recommend them.


0 votes

My wife found CapWest through Costco, and even though we'd never gotten any loans or mortgages online, we figured it wouldn't hurt to try. Turns out, they are even better than banks! When speaking with them, I always felt respected, like I was an important customer to them. We will definitely use them again.


0 votes

I liked that I could everything online with CapWest. I didn't expect them to, but they even sent someone to my office building so I could sign all the papers at closing. I didn't expect the great service I got from them, especially since they're an online company. They're a great, reliable lender.


0 votes

After speaking with a few local banks and lenders, going with an online company like CapWest was my best option. Not only do they NOT pressure you whatsoever (like the other lenders) they get down to the point so there are no gray areas. Their straightforward nature is appreciated when it comes to loans!


0 votes

I was really surprised at how quickly refinancing my loan with CapWest went. My first loan didn't go nearly as fast with my other lender. My loan officer was the best part. He kept me informed, let me know right away what I needed, and put my mind at complete ease. Highly recommended!


0 votes

My CapWest rates and fees never budged during the entire process. When I applied, I was given certain figures. Those numbers stayed exactly the same until I signed the closing papers. I'm happy to say that CapWest is straightforward and provides excellent service. Better than I've experienced before.


0 votes

You can't beat great customer service! CapWest is excellent when it comes to treating their customers correctly. There aren't any used-car-salesman techniques here, no smoke and mirrors. The team that handled my loan were so amazing. Always returned my calls. Couldn't ask for more!

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