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Founded in 2010, loanDepot LLC, is one of the fastest growing independent lenders in the country. Its mortgage division operates under the brand name imortgage, which over 60 branch locations across the nation. loanDepot is an approved seller and servicer for Fannie Mae, Freddie Mae and Ginnie Mae.

  • Max Loan
    $2000000
  • Adjustable Rate
  • Fixed Rate
  • Home Equity Loans and Lines of Credit
  • Hybrid Mortgage
  • Jumbo Loan
  • Reverse Mortgage
  • Primary Residence
  • Estate/Trust/Retirement
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0 votes

I just refinanced my home with Loan Depot and I couldn't be more pleased. They earned my buisness by doing exactly what they said they would. I had expectations and they were fulfilled. I highly recommend them


0 votes

loan people do not know what they are doing, looseing my papers i faxed between other people. delay, delay delay, always need something else, and are always sorry, that they did not know they needed that, goes to underwriter 4 times and still need more information. seems like you can send them everything except kitchen sink and they still need more. my loan was approved by them 2 weeks ago and they still have not finished it and it has been 2 mos. please, do not start anything with ... this company or you will be very frustrated. More Less


0 votes

After the initial contact with someone from Loan Depot, I am a bit confused. It was really hard to understand him, and he didn't seem to take into consideration my unique circumstance. I tried to explain, but he was a little pushy and I didn't understand in the end.


0 votes

Just got a loan through Loan Depot and it was a very stress free experience. They kept us informed throughout the process and saved us $1300 a month. They were friendly and professional. I will do buisness with them in the future .


0 votes

I could just tell that LoanDepot was not the lender for me. The person who called me seemed to be distracted and like she didn't want to talk to me in the first place. This lack of customer service for someone who isn't even your customer yet astounded me and prompted me to go elsewhere.


0 votes

Loan Depot is very secretive when it comes to their rates and fees. I contacted them, and they refused to give me any information regarding the loan I'd be getting unless I began with an application. I inquired to compare them to other lenders, but I couldn't even get past that point with them.


0 votes

The staff at Loan Depot are outstanding. Just finished refi on my home and was able to pay off our 2 vehicles and saving $850 a month in payments. I highly recommend them for your financing needs.


0 votes

I'm very experienced with loans/refinancing so going through LoanDepot was pretty painless. It's possible they knew I was experienced so they weren't going to give me the run around. I got a really low rate from them, much lower than their competitors. I'm very happy with my rate and the service they provided.


0 votes

I found the people at Loan Depot to be incredibly pushy! I inquired while trying to get rate comparisons from various online companies, and they wanted all my information just to give me basic rate information. I got all this info from other companies, why couldn't they just do the same? I'm frustrated and just gave up on them.


0 votes

Loan Depot is just awful! I have NEVER EVER dealt with a company that will go as far as arguing with prospective clients. I was so angry I pulled out of my loan. They are not worth it, especially if they can just treat their paying customers with such disrespect. Go with another company that respects you!


0 votes

loanDepot does not deliver. All they do is make empty promises and let you down in the end. They missed my closing date by almost two weeks, then took longer to fund the loan. My account manager was just as bad. He had to make phone calls on multiple occasions to get instructions on what to do next. Very unreliable.


0 votes

I'm not sure I really get what's going on with Loan Depot? I refinanced my home loan with them, made my initial payment, and then got a notice that my loan was going to be through another company. My first payment was never credited. I've spoken with various CSR's and no one can help me.


0 votes

Loan Depot is the only company that refused to give me any information about the loan before actually putting in an application. I got an idea from a couple other companies in order to compare, but for whatever reason, they would not. Why would I start the process if I'm not sure I want your services?


0 votes

I'm not quite sure what happened, but I think Loan depot lost my payment? After it cleared my bank account, something happened where apparently my loan was being serviced by a new provider. For whatever reason, the new lender didn't get my payment. Now I'm in the process of going back and forth with Loan Depot. I can't make a second payment, I need them to find the money!


0 votes

Why won't loan depot give any quotes before running a credit report?? Isn't is normal practice to give quotes out? A lot of people shop around, so I don't want to have my credit run and any inquiries put on it. ESPECIALLY when I'm trying to purchase a home. All I can say is, they are a little shady. You can't get anything unless you give something.


0 votes

My loan officer at Loan Depot was the best. He was extremely attentive and professional. My loan was passed on to another associate, who was not as great. Even after that time, I called my original loan officer and he continued to take care of me as if he still handled my loan. Very impressed at my first guy, not so much with the second.


0 votes

I don't think I could have asked for anything more from Loan Depot. Within a month, I got my interest rate cut in half on my home loan. Refinancing was the best choice for me, and they made it easy. The guys I worked with were great and really professional. I'd highly recommend them! They're awesome.


0 votes

I continue to get so much spam from Loan Depot! After having an okay experience with them (no complaints, but no praises) I started getting email after email, requesting I take a customer survey. Eventually I got sick of it and tried to take the survey, only to be declined because it was no longer active. So annoying.


0 votes

Loan Depot got us a really good rate when refinancing with them, but honestly, their customer service could greatly improve. My husband and I were lied to about fees we'd be paying, and when we confronted our loan officer, he pretty much denied that he ever said we didn't have to pay them. I'm happy with our new rate, but they need to work on how they treat their customers.


0 votes

When I started with LoanDepot, I made it clear that I needed my loan refinanced within a specific time frame. They were great in respecting my wishes and even made it happen in less time! I had everything ready to go, but I didn't expect it to be done SO quickly. They are wonderful and will be used again in the future.


0 votes

I decided to refinance my home loan and was very hesitant because I'd never done it before. I ended up getting a great loan officer from Loan Depot. She is simply the best. Every time I contact her, I get a response within hours. I've lost my cool over the phone a few times (pure frustration at the process in general, not her) and she's calmed me down. Absolutely amazing and I'd highly recommend them.


0 votes

Loan Depot lost my payment! It's been over two years now and we haven't been able to figure it out with them. It was taken out of my account (as shown by bank statements) but I eventually made an additional payment just to get the creditors off my back. It's ridiculous that it's taken this long and nothing is resolved.


0 votes

Make sure you know the exact terms of your agreement before signing anything with LoanDepot! First, they sounded too good to be true. Upon further investigation, I found that they had zero closing costs, but had much, much higher fees. Make sure you pay attention to what you're doing!


0 votes

Loan depot is great! I refinanced with them and it was a wonderful experience. My loan officer was always available, and it he wasn't, he returned my calls within an hour. They are all very professional and friendly when exchanging information. I would recommend Loan depot.


0 votes

I am not new to refinancing homes, and I can tell you that Loan Depot is a great option. They have some of the best customer service I have experienced in years. This continues on with whoever you work with within the company, which is fantastic. I would definitely recommend Loan Depot- you won't be sorry.


0 votes

I feel like I can't complain TOO much because I did get an amazing rate while refinancing with Loan Depot. My complaint is that their customer service is just…really bad. I mean, I was told one thing and then another thing ended up happening. They are not accommodating and in the end I ended up paying more fees than I should have.


0 votes

Loan Depot was like a blessing for me. I filed bankruptcy and for YEARS other companies and banks turned down my request to refinance my home loan. LD approved me and gave me a much better interest rate. I couldn't be more pleased at how quick everything was and how smoothly it went!


0 votes

Loan Depot is very frustrating. On one hand, we got an excellent interest rate when we refinanced. On the other, it seems like you need to do all the work for your own loan. Nothing got done unless I constantly called and lit a fire under them. I don't know why I'm paying so much to do the work myself!


0 votes

We attempted to refinance with Loan Depot but ended up pulling out due to bad business tactics. They went behind our backs and contacted our mortgage company. I had to pay for the mortgage company to send them paperwork. I was never in the loop with this company, and I really didn't trust them.


0 votes

The LoanDepot employees will try to fast talk you into something you don't want. They really are not educated on state laws and the current market. If you know what you are doing, you will notice this right away. Steer clear of LoanDepot and get a loan with a reputable company!


0 votes

These guys changed it up on me. They gave me one rate and their fees, and when I told them they are not the lowest I found, they changed it. Not to a lower rate, they just kind of changed around the fees so you're still paying the same. Confusing? Yes.


0 votes

My wife and I got our first home loan with LoanDepot and it was a pleasurable experience. The two LoanDepot employees we worked with were nothing but prompt and friendly throughout the entire process. We have since recommended them to friends looking for home loans, and will use them in the future.


0 votes

I hate to admit it but I feel screwed over my Loan Depot. At the last minute they changed my property from occupied to investment, which changed the rate locks. I'm due to close tomorrow, so it is way too late to switch anything. Pretty much I close with them or lose all my fee money.


0 votes

This company is incompetent. I have been trying to close my refinance with them for close to six months now. Every time I contact them, they tell me they are almost done and just have to do a few more things. No one seems to have a clue what is going on. I will definitely not be using LoanDepot again.


0 votes

I'm really happy with Loan Depot and my loan officer there. He took great care of us while we were refinancing our home. We couldn't have asked for a better person to work with. There was a great transparency that my husband and I appreciated. We'd recommend Loan Depot to anyone!


0 votes

I was a little hesitant to refinance online, but a friend recommended Loan Depot. They actually turned out to work really well. Everything was done electronically which was super convenient. Even though they're located states away, my loan officer was quick and efficient. I recommend them now!


0 votes

These guys managed to make refinancing the WORST experience ever! We were given a deadline, which really just came and past without explanation. They took so long we ended up paying interest on both loans for a few days. I would not recommend them. They take way too long and give you empty promises.


0 votes

I tried refinancing with my bank (where I got the home loan) but knew I could get a better rate. LD cut my interest almost in half, which was amazing. Their customer service is wonderful. They kept me inform every step and answered all my questions. I'd def. recommend them because they make it simple!


0 votes

LoanDepot is not a company I will be using again. We refinanced with them and it was a pain the entire time. They have serious communication issues within the company and it affects the customer. They also lost some of our documents and we had to submit the same thing several times. Save yourself the trouble!


0 votes

Getting a loan online can be a little scary, but loanDepot put me at ease. My assigned loan officer was terrific- I couldn't have asked for a better support system. Throughout the entire process, we kept in constant contact and she was willing to go the extra mile for me. Beyond impressed!

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