For a tax preparation program that calls itself deluxe, 1040.com Deluxe Edition has surprisingly few deluxe features to justify the label. Taxpayers have access to a wider variety of forms than for other versions of 1040.com software, but many features are offered by other tax preparation programs for less initial cost. In fact, there seems to be little to recommend this program.
What Does 1040.com Deluxe Edition Do?
The 1040.com Deluxe Edition is an online tax program that allows individual taxpayers to complete and e-file federal income tax returns. It is designed for individual taxpayers who must file Form 1040. This category of taxpayers includes self-employed taxpayers, taxpayers with incomes of $100,000 or more, service workers who received $20 or more in tips, individuals who employ household or domestic workers, homeowners claiming the First-Time Homebuyer Credit and anyone who itemizes income taxes.
What Are the Charges and Payment Options for 1040.com Deluxe Edition?
The price for 1040.com Deluxe Edition is $39.99. For that price customers can complete and file a single federal income tax return. An unlimited number of state income tax returns can be filed for an additional $19.99. Research beyond the 1040.com website reveals that fees are payable by debit or credit card. There is no information available on the website concerning payment through check by phone or other alternatives without going through the process of completing a return.
What Services and Packages Does 1040.com Deluxe Edition Provide?
The Drake Software website – the parent company for 1040.com – indicates premium features that would likely be associated with the 1040.com Deluxe Edition, including importing prior year tax returns. Third party reviews indicate that 1040.com provides interactive links with information about various tax questions. There is also apparently a feature to check calculation errors. A PDF preview is also available before the final filing of returns. Taxpayers can receive responses to tax related questions via email.
How Reliable Is 1040.com Deluxe Edition?
A Better Business Bureau profile of Drake Software states that the company has been BBB accredited since 1997. Nonetheless, Drake Software has a mediocre “B” rating with the BBB. One disturbing BBB complaint filed in March 2014 stated that a tax filer using the free version was nonetheless charged $39.99. The customer decided against using 1040.com and demanded the removal of personal and tax information from the website. The customer stated that immediately after the supposed removal of personal and tax information, he or she was “bombarded” with calls that have not stopped.
Does 1040.com Deluxe Edition Have In-House Expertise?
There is no information included on the 1040.com public website advertising or indicating that in-house expertise is available. Information concerning email support was obtained through third-party reviews. However, the Drake Software website includes a page indicating several features that could be incorporated into customer service or help functions, including a knowledge base. It should be noted that the Drake Software website is clearly targeted toward individuals who intend to use the software as part of a commercial tax preparation service, and not end users.
Does 1040.com Deluxe Edition Have Money-Back Guarantee?
The Terms of Service for the 1040.com site include a Maximum Return Guarantee and an Accuracy of Calculation Guarantee. The Maximum Return Guarantee states that taxpayers who receive a larger refund or who are charged a smaller amount of tax due by using an alternate software package can be refunded the price paid for 1040.com software. The Accuracy of Calculation Guarantee states that Drake Software will reimburse taxpayers for penalty and interest assessed by the IRS as a result of mistakes attributed to its software. To be eligible for either guarantee, taxpayers must register their purchases with the website and make any claims within 30 days.
Does 1040.com Deluxe Edition Offer Tax Preparation Services?
Drake Software offers software packages to commercial tax preparers, who may offer tax preparation services. However, it is clear that 1040.com Deluxe Edition does not offer tax preparation services. Moreover, there is little information revealed before users actually begin to use the software, which could be problematic for individuals who decide against actually using 1040.com to file their tax returns.
All indications point to 1040.com Deluxe Edition being, at best, a poor value for money. There are other tax preparation programs that are more user friendly and less expensive. There are also troubling indications concerning the customer service provided by 1040.com. The recommendation is to give 1040.com Deluxe Edition a miss.