Features

The IRS allows taxpayers with annual incomes below $60,000 to prepare and e-file their returns for no charge through the FreeFile program. 1040.com Simple Free is one of several online software preparation programs taxpayers can use. True to its name, 1040.com Simple Free presents a very simple public interface. There are very few bells and whistles associated with the software program. But even beyond its minimal customer interface, it is difficult to recommend 1040.com Simple Free.

What Does 1040.com Simple Free Do?

The 1040.com Simple Basic is designed primarily for taxpayers eligible to file Form 1040 EZ. To be eligible for 1040.com Simple Free, taxpayers must be single or married filing jointly with no dependents and under age 65. Maximum annual income must be below $100,000 with income from a limited range of sources, including wages, tips, taxable scholarships or unemployment insurance. Itemizing is not allowed. 1040.com Simple Free allows taxpayers to complete and e-file one federal tax return for no charge.

What Are the Charges and Payment Options for 1040.com Simple Free?

The only paid option for 1040.com Simple Free is adding state income tax returns. Just as with 1040.com Deluxe Edition and 1040.com Simple Basic, 1040.com Simple Free customers can file an unlimited number of state income tax returns for $19.99. There is no information available on the public website concerning payment, but it is assumed that fees are payable by debit or credit card.

What Services and Packages Does 1040.com Simple Free Provide?

Like most online tax filing programs, the 1040.com Simple Free version allows taxpayers to follow a step by step procedure to complete and file a federal income tax return. Third party reviews indicate that 1040.com also provides interactive links to information about various tax issues. The program also apparently features a function to check calculation errors. A PDF preview is also available before actual filing, and customers can receive responses to tax related questions via email.

How Reliable Is 1040.com Simple Free?

Drake Software has been accredited with the Better Business Bureau since 1997. Nonetheless, the company has earned a mediocre “B” rating. One unsettling complaint filed in March 2014 claims that despite filing a return using 1040.com Simple Free, he or she was charged $39.99 and refused a refund. Worse, immediately after information was supposedly deleted, the complainant stated that he or she was “bombarded” by unsolicited calls that had not stopped as of the date of the complaint.

Does 1040.com Simple Free Have In-House Expertise?

There is no indication from the 1040.com website that in-house expertise is available. However, third party reviews state that email support is available for 1040.com Simple Free. The Drake Software website also lists several features that could be incorporated into customer service or help functions, including a knowledge base, although the Drake Software website is targeted toward commercial tax preparers and not end users.

Does 1040.com Simple Free Have Money-Back Guarantee?

The Maximum Return Guarantee states that taxpayers receiving a larger refund or a smaller tax bill using an alternate software package can be refunded for what they paid for their 1040.com software, but this guarantee would naturally not apply to 1040.com Simple Free. The Accuracy of Calculation Guarantee states that taxpayers will be reimbursed for penalty and interest assessed by the IRS due to errors attributed to 1040.com software, including 1040.com Simple Free. To be eligible for this guarantee, taxpayers must register purchases with the website and make any claims within 30 days.

Does 1040.com Simple Free Offer Tax Preparation Services?

Drake Software offers software packages to commercial tax preparers, but the 1040.com line of online preparation programs does not offer tax preparation services. Moreover, the BBB complaint listed above would indicate that taxpayers can inadvertently use the wrong software package and wind up being charged. The old truism of “caveat emptor” seems to apply.

Summary

Despite the advice of not looking a gift horse in the mouth, it would seem wise to pass on using 1040.com Simple Free to process federal income tax returns. Despite its free price tag and stated guarantees, there are other free tax preparation programs that are more user friendly. There are also troubling customer service aspects that would seem to indicate all is not well with 1040.com.

  • File In Store
  • File Online
  • Software
  • Federal plus State Price
    $20
  • State Return Price
    $20
  • Business
  • Personal
  • Business Owner/Self Employed
  • Estate/Trust/Retirement
  • Investment and Rental Property
  • Sales and Use Tax
  • Payroll/1099
  • Property Tax
  • Audit Support
  • Automatic Error Detection
  • e-File Included
  • State Tax Returns Included
  • Tax Deduction Finder
  • Income Tax Prep
  • C-Corporation
  • LLC
  • Partnership
  • S-Corporation
  • Sole Propietorship
  • Best Return Guarantee
  • IRS FreeFile

Tax Preparation Products From 1040.com

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js-table-filter audit-assistance-297
js-table-filter e-file-included-296
js-table-filter file-online-539
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js-table-filter software-541
js-table-filter sole-propietorship-323
js-table-filter tax-deduction-finder-295
js-table-filter income-tax-prep-304
js-table-filter estate-trust-retirement-305
js-table-filter investment-and-rental-property-306

  • File Online
  • Software
Federal Edition Price $20
Federal plus State Price $40
State Return Price $20
052
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js-table-filter audit-assistance-297
js-table-filter business-owner-self-employed-310
js-table-filter e-file-included-296
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js-table-filter llc-320
js-table-filter partnership-322
js-table-filter s-corporation-319
js-table-filter software-541
js-table-filter sole-propietorship-323
js-table-filter tax-deduction-finder-295
js-table-filter income-tax-prep-304
js-table-filter estate-trust-retirement-305
js-table-filter investment-and-rental-property-306
js-table-filter sales-and-use-tax-307
js-table-filter payroll/1099-308
js-table-filter property-tax-309

  • File Online
  • Software
Federal Edition Price $40
Federal plus State Price $60
State Return Price $20
052
js-table-filter bizname-1040com-free
js-table-filter automatic-error-detection-313
js-table-filter business-owner-self-employed-310
js-table-filter e-file-included-296
js-table-filter file-online-539
js-table-filter s-corporation-319
js-table-filter software-541
js-table-filter state-tax-returns-included-294
js-table-filter tax-deduction-finder-295

  • File Online
  • Software
Federal plus State Price $20
State Return Price $20
000
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