Features

eTax.com is an online tax preparation company based in New York. It was founded in 2011 and has an A- rating with the BBB. eTax.com provides similar services to top tax preparation software packages, such as TurboTax, but cheaper. Notice I said cheaper, not cheap. eTax.com has competitive rates, but frugal consumers looking for the lowest price around will need to look elsewhere. On the other hand, taxpayers looking for a prime tax preparation product with full customer support and a complimentary CPA review will find eTax.com provides good value.

Taxpayers with simple tax returns can file their federal tax returns for free, but they will need to pay for the state tax return, which costs $29.95.

Compare eTax.com with other leading tax preparation services to ensure you are getting the best deal possible.

What Services Does eTax.com Offer?

eTax.com provides the following services:

-       Free filing for federal tax returns when you file for your state return with eTax.com

-       Free e-file and direct deposit

-       Account Information Roll Over

-       Storage of returns for three years

-       Printing of Tax Return

-       Excellent customer support

-       CPA review before filing

-       Complex Tax Filing

-       State Tax Filing and Preparation

What Is eTax.com's Pricing Structure?

eTax.com offers clients four versions to choose from: Free ($0.0 plus state, which costs $29.95), $Basic ($19.95), Deluxe ($29.95), and Premium ($49.95).

The Free version offers all the features you get with eTax’s prime products. However, it is only an option for taxpayers without dependents with simple tax returns. In tax preparation jargon, simple means no freelancers, no business owners, no homeowners, no people with substantial investments, or taxpayers who would benefit from itemized deductions.

The basic edition has a $19.95 price tag and is also only for single or married taxpayers without dependents who have simple tax returns. It is the same as the Free edition, but you don’t have to file your state tax return with eTax.com.

The Deluxe version costs $29.95 and is for taxpayers who need to file with itemized deductions and want to claim credits, such as the child tax credit, child care credit and earned income credit. This version does not include filing for the state tax return, and it’s not an option for people with large investments or business owners.

The Premium edition is priced at $49.95. It offers all the features of the Prime version and also caters for investors, rental property owners, and business owners who need to file a Schedule C form.

What Are the Advantages & Disadvantages of eTax.com?

eTax.com is a sound choice for taxpayers looking for a high-quality tax preparation service but not quite willing to pay top dollar for it. eTax.com offers prime tax services, such as having a CPA look over your return before filing and the option of saving returns for three years for free. However, there are cheaper tax preparation providers, particularly if you have a simple tax return and don’t need much help in the way of deductions and credits.

Benefits of eTax.com:

-       The Deluxe package provides similar service to high-end tax preparation products at a much lower cost.

-       eTax.com has a free option for people who also file their state tax

-       Free storage of returns for three years

-       eTax.com provides tax support from live tax experts

-       A CPA will look over your tax return for common errors and omissions before filing

 

Disadvantages of eTax.com:

-       eTax.com doesn’t provide a truly free option. The “free” edition is only free if you pay $29.95 for the state tax return, and if you only buy the simple federal tax return version (Basic), it costs $19.95.

-       Does not provide in-person support or audit assistance.

Compare eTax.com with other leading tax preparation services to ensure you are getting the best deal possible.

  • File In Store
  • File Online
  • Software
  • Federal plus State Price
    $50
  • Online Federal Return Price
    $20
  • State Return Price
    $30
  • Business
  • Personal
  • Business Owner/Self Employed
  • Estate/Trust/Retirement
  • Investment and Rental Property
  • Sales and Use Tax
  • Payroll/1099
  • Property Tax
  • Audit Support
  • Automatic Error Detection
  • e-File Included
  • State Tax Returns Included
  • Tax Deduction Finder
  • Income Tax Prep
  • C-Corporation
  • LLC
  • Partnership
  • S-Corporation
  • Sole Propietorship
  • Best Return Guarantee
  • IRS FreeFile
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0 votes

I have read so many bad reviews about eTax, and I'm not quite sure why... Sure, they give you the price of the service at the end, but I've used a few tax programs that did that, too. Also, the price is reasonable anyway. You'd be paying a lot more if you went to a physical building with actual people, so that's a plus there. I think eTax is easy to use and have been a loyal customer for a few years. I think people just assume that they don't ... have to pay for anything when in reality, nothing is free. More Less


0 votes

I used eTax last year and screwed up my return. This is frustrating because since I am not a tax professional, I really relied on eTax to do everything for me. Well, I was wrong. I missed out on various deductions and didn't get back as much as I should have. I have emailed them to fix it all up, but they have yet to get back to me. I am so irritated. Taxes are annoying in general, but now I have to back track to try to fix them.


0 votes

My son used eTax to file his first tax return, and is now paying the price. He missed SO many deductions because he did not know what to do. He is not a tax specialist, that's why he turned to eTax in the first place. They were supposed to make it easy on him. I feel he was taken advantage of and will never allow any family members to use eTax. They do not ask about ALL the possible deductions, so if you are not familiar with them, you will ... miss them. More Less


0 votes

Etax was super easy to use for a first time tax filer! I am very impressed with how simple everything was. I wanted to file on my own to get in the swing of things, and felt this was the best route to go. I got an email afterward with additional questions, and it upped my refund! I am SO happy with my experience that I will definitely be using them next tax season. Highly recommended because they are awesome!


0 votes

I ended up paying a lot more than I should have because I used eTax. I am a student as well as have a job, so what I paid should have been very little. Afterward, I contacted them regarding the amount I owe. They had overlooked something in my return that pretty much made me pay a lot more than I needed to. I am now working with a certified accountant to fix my previous years taxes. I would avoid eTax unless you actually know what you are doing.


0 votes

I have had so many issues with online tax preparation in the past and have no experienced any of those problems while using eTax. I managed to get a much larger refund this year through using their service. Also, the fee I paid was slightly lower than usual. Their service is so prompt and efficient that you can't really go wrong. This was my first year with this company but I will most likely go back to them next tax season.


0 votes

I usually have a professional do my taxes, but since I figured I had only one job and a very basic tax return, I'd give it a shot. It was so easy! I don't know why I didn't use eTax before! I paid almost half what I paid a professional in the past, and got just about the same return back. There was no need to contact customer service or anything like that, because it all worked out for me. Perfect!


0 votes

My wife introduced me to eTax when we married two years ago. She had been using it for some time and then we filed together using it. It was so easy to do. I used to go to a local accountant who does personal filing but this was much easier. We were done so quickly. The amount of time it saved was great- I didn't have to spend time working with a human being. I have now recommended eTax to family members who have also had positive experiences.


0 votes

I have been using eTax for many years, and still like it. Yes, they bring up their fee structure right when you are ready to be done with your taxes, but once you get over that, they really are an easy program to use. Through out the past couple years, I have yet to run into a problem. When I did have to call customer service a few years ago, they were nice enough and were able to help me through my issue. I have recommended them for the past ... couple years and will probably continue to do so. More Less


0 votes

eTax has great service! I have been using them for three years now and this was the first time I had to contact customer support. They were super polite and helpful. It was a one-shot deal, which is rare nowadays. I spoke with one person and got one answer. I was able to get on with my return and my refund came within a few weeks. I absolutely love eTax and this just validates my feelings!


0 votes

I love the fact that I don't have to sit on hold with eTax for hours and hours. I have done this way too many times with other tax programs and quite frankly, it was getting tiring. I called them up and they were able to solve my problem within a few minutes. I didn't even sit on hold at all. In the middle of tax season, this is a great, great feature to have for a business. I am so impressed with their service.


0 votes

I got an email yesterday stating that I would be getting a larger refund than I had expected through eTax.. what other online software does that?? Apparently they checked my return for accuracy and found places where I could get more back. Awesome! I also love that they shot me an email to let me know. Now I'm just waiting for my refund through them. I'm so excited! I will definitely recommend eTax!


0 votes

The efficiency eTax has is great. I was able to get my return done within an hour, and then got a refund to my account is about a week and a half. I have waited much longer with other tax software. The recent improvements to the software really makes it a cut above the rest. I was a fan before but now I have recommend it to people. The site makes everything simple to do. Great program.


0 votes

I would recommend eTax more than any other tax site! I used them this year for the first time and could not be happier. I am so used to tax sites that don't give you any sort of individualized attention, but when I called with a quick question, I got right through and spoke with a very helpful representative. I wasn't used to this! The website is very user friendly and navigation is a breeze. I love them!!


0 votes

I used a different online tax program but wanted to double check my refund with another program. I did this with eTax. Turns out, I was getting more back than I expected. I immediately canceled everything with the other site and finished up my return with eTax. I couldn't be happier. I am now getting back much more than I originally thought. The process was so easy to do, that I will most likely be back next year to use it.


0 votes

I was EXTREMELY hesitant to use a self preparing tax program this year. But my usual tax preparer moved offices and was too far away for my convenience. A friend recommended eTax and I'm happy I used them. The software is extremely user friendly and the customer service representative I spoke with was very professional, courteous, and helped me out a lot. I am planning on using eTax again next year, hopefully it goes just as smoothly!


0 votes

I really didn't have an issue with eTax until I had to contact their customer service department. My bank account was charged a fee that I didn't know about, so I called. I figured it was either a mistake or I had missed something. The customer service rep was so rude and told me that the bar stating the fee was in plain view during the entire process. I went back to check, and it only comes up toward the end. I called again to confirm, and they were just ... as rude. Needless to say, I will not be using them anymore. More Less


0 votes

This was my first time using Etax and it was a great experience! The software in general was very easy to use. The fees weren't the lowest in town, but for its ease of use, i'd definitely say Etax is worth it. You also can't beat the convenience of doing it at home. My refund was deposited into my bank account so quickly- much more quickly than previous years. I am a huge fan of Etax! Love them!


0 votes

I haven't done my taxes on my own in a few years because it always turns out to be a painless process that just requires way too much time. I just received my refund from eTax and thus far, I haven't run into any problems. Because I was so apprehensive, I probably contacted customer service twenty times, and they were amazing each time. Really helpful and especially, most importantly, patient. During busy tax season, you can't ask for much more.


0 votes

I usually use Turbo Tax to file my taxes but since eTax was said to be a "free" service for federal filing, I decided to give them a shot. No, they are not free. I believe it was $90 that they took out of my federal return. I didn't even know until I got my return deposited into my account and it was short. I called their customer care line and they are giving me all these fees that they charge. Why don't they tell you up front??


0 votes

I am writing this review on behalf of my dear mother. She doesn't have the heart to say negative things about a company, but I do. Etax is a complete and utter rip off. Dare I say that they can possibly be considered a scam. How do you go ahead and say you provide free filing for federal returns, and then BAM! charge your customers? I was going to use Etax as well, but when my mother told me about this, I quickly changed my mind.


0 votes

Etax made it so easy to file my own taxes! This is my first time using Etax on the recommendation from a family member. I wanted something different after usng the same program for so long. Etax puts everything in laymen's terms, so you're not wondering what the heck everything means. It's also really affordable, which is always a plus. I got a decent refund within two weeks! Etax is great!


0 votes

I was SOOO angry with Etax that I called and demanded that they wipe me out of their system immediately. I'm a hot tempered person, I admit. But come ON. They advertise as being a FREE service. It is not my fault if I get mad when they are not true to their promises. I requested to speak with a manager and told him to delete all of my personal info. I had to start all over with Turbo Tax, because atleast they are more up front about their prices.


0 votes

Etax is so irritating! It is NOT a free service. It is false advertising. Not only is in NOT free like it claims to be, it is more expensive that other tax preparing software. I am upset that I was charged for my federal filing and didn't even know I would be, but I am furious that I ended up paying more. If I'd known it was going to be that much, I would've gone somewhere else or used another program. So mad.


0 votes

I'm going to go out on a limb and say that my issues with eTax stem from my own lack of attention to detail. I go all the way through it thinking it was a free software, only the be told it costs money at the very end. After calling their customer line, I was told that everything was in the agreement. So, I guess it was my fault. I didn't read the agreement, nor did I read any fine print. Next time, I won't make the same mistake.


0 votes

If I had known that etax was not a free service, I would not have spent all that time inputting all of my information. I feel like I completely wasted my time. Then, when you get to the very end where you pay, there isn't even a cancel option.. your only choice is to log out. So I hope that is sufficient enough to completely cancel etax. I have been checking my bank account to be sure that they don't charge me. So, we'll see.


0 votes

I thought eTax was a free service, but I was charged for my return anyway! I wasn't aware of it, it was just taken out of my refund. Maybe if I had known that I had to pay for it and if it was made obvious, I wouldn't have cared as much. But the fact that I had no idea is what makes me the angry the most. They are a dishonest company that should not be scamming people like this.


0 votes

Honestly, it is not that eTax is not a free service (as they claim to be) that gets be upset. It is the fact that they lie about it. Everyone pays to do their taxes, just be up front with your fees! I haven't contacted customer service, so I don't know how they are. I honestly don't care to speak with anyone because if they can so easily lie about their fees, I'm sure their employees are just as honest. I will not be using eTax anymore. They should reevaluate ... their business. More Less


0 votes

This is not a company that deserves your business. They are not honest about their fees, then when you complain to a customer service representative, they pretty much tell you its your fault for using them. My customer service guy blatantly told me it was my fault for putting in all my credit card information. So rude. They are not a trustworthy company, especially when dealing with something so sensitive as taxes.


0 votes

After getting to the end of etax where it tells you that you have to pay for your federal filing, I called the customer service line. The guy I spoke with didn't understand why I was calling. I told him it was because etax was advertised as "FREE", but he didn't get my frustration. Whatever. After spending all that time, I had to start from square one with another tax software, because I did not want to pay for a company that is dishonest.


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