I filed my 2012 2013 2014 prior return and it was finalized on march 29,2016. I still haven't received my return. Doing my prior return I had to mail them and haven't heard anything. Can anybody help me or any suggestions ?
FreeTaxUSA is an online tax preparation website owned by TaxHawk, Inc. The company was founded in 2001 by a certified public accountant and a team of software developers. FreeTaxUSA is an original member of the IRS Free File Alliance and an authorized IRS e-file provider. The company has filed over 14 million tax returns and has an A+ rating with the BBB.
What Services Does FreeTaxUSA Offer?
FreeTaxUSA provides the following services:
- Federal Tax Returns
- E-file Service
- Account Information Roll Over
- Printing of Tax Return
- Online Backup of Completed Returns
- Complex Tax Filing
- Federal Tax Extension
- State Tax Filing and Preparation
- Amended Tax Return
- Priority Customer Support
- Live Chat
- Audit Assistance
- Professionally Printed & Bound Tax Returns
What Is FreeTaxUSA's Pricing Structure?
FreeTaxUSA has a free and a deluxe edition of its software.
The free edition provides free federal tax return, e-filing, and account information roll over. That may seem like a redundant sentence -- of course the free edition is free. But as many frustrated online tax filers will attest, many "free editions" are little more than demos and require "upgrades" for all but the simplest tax returns. FreeTaxUSA sets itself apart by making it free for everyone to file their federal taxes. Not exceptions. No restrictions. It also allows customers to print their tax return, provides online backup of completed returns, and includes complex tax filing and federal tax extensions.
Customers who opt for the free edition have to pay extra for additional services, such as state tax filing and preparation ($12.95), amended tax returns ($9.95), and priority customer support ($5.95).
Other services, such as live chat and personalized assistance during audits, are only provided to clients who purchase the deluxe edition.
The Deluxe Edition costs $6.95 and includes unlimited amended tax returns, priority customer support, audit assistance, and live chat. State tax filing has an additional fee of $12.95.
FreeTaxUSA also provides professional printing ($6.99) and printing & bounding ($12.95) of tax returns for an additional fee.
What Are the Advantages & Disadvantages of FreeTaxUSA?
Benefits of FreeTaxUSA:
- Federal tax returns are truly free. There are no additional fees for “complex” returns. This includes federal returns with investments, self-employed taxpayers, taxpayers who own homes, and taxpayers with rental income.
- The software provides free advice on the credits and deductions you can claim.
- Returning users are not charged additional fees to access tax data from previous years.
- The deluxe edition only costs $5.95.
- State tax returns are $12.95.
- Automatic Error Detection.
- The pricing structure on FreeTaxUSA is clear and straightforward. There are no surprises or extra fees to finish a tax return.
- Users can also file old federal returns for free.
- E-Filing is included in the free edition. With e-filing, you can complete and file your return within 30 minutes, and it’s the fastest way to access your refund.
The audit assist feature gives users access to a specialist tax preparer if you receive an audit notice from the IRS. It also gives access to FreeTaxUSA's information center, which has articles and resources to help you prepare for an audit. This offer does have important limitations, though. FreeTaxUSA's specialist will not represent you at the audit and will not correspond directly with the IRS. You would need to hire a tax relief company, such as Optima Tax Relief or Tax Defense Network, to get a tax professional to represent you before the IRS.
The free federal filing offer also applies to tax returns for previous years that haven been filed yet.
Disadvantages of FreeTaxUSA:
- Other tax preparation companies offer free state filing.
- Does not have a mobile or tablet app
- The audit assist feature only provides limited assistance. It does not provide in-person support or representation before the IRS-
I filed my 2012 2013 2014 prior return and it was finalized on march 29,2016. I still haven't received my return. Doing my prior return I had to mail them and haven't heard anything. Can anybody help me or any suggestions ?
I did my taxes yesterday afternoon with FreeTax USA for free and it was a breeze. I've tried several other tax preparation software in the past Mostly I have used Turbotax, which wanted over a hundred dollars this year for the version that would allow preparation of a return with Schedule C (small business) and freelance income. I also used TaxAct twice which is free to start with but wants to charge you to look at your forms and which I found difficult to navigate. (Last year ... I abandoned my effort to use it for the second or third time and went to TT.) I once tried H&R Block when I got a free CD in the mail and but found it impossible to maneuver through. Yesterday morning I came across a recommendation of FreeTaxUSA on a website for freelancers. I figured I would check it out and it was amazing. It covered all of our small business situations. It was easy to view various sections of the return and make additions and corrections. In about two hours (with no advance preparations other than record-keeping and having the necessary W2s and W9s organized as they trickled in) I was finished, my tax return was submitted and I had a printed copy for my records. It is by far the best software I have ever used to prepare our taxes. Unlike Turbotax, which doesn't let you switch between paid versions once you have begun unless it is to pay more, I initially started my FreeTaxUSA return as "Deluxe," and was able to change it to free at the very end with no problem whatsoever once I realized I didn't need any customer service. No hidden fees, absolutely free to file this year's taxes, and so easy to use! More Less
I had an issue e-filing my state taxes with FreeTaxUSA after I had already paid. Because I'd already done my federal taxes and they were e-filed, the system would not allow me to correct the error on the state taxes. I contacted customer service and their only answer was that I would have to send in the state section. I requested a refund since I'd already paid for the e-file, but they would NOT refund me. So frustrating.
I've been using FreeTaxUSA since 2006 and could not be happier. The process is intuitive and easy to use, and the customer service is very human. I love it. A bunch of my friends have become loyal users. Huge recommendation.
We have used Freetaxusa for many years now, and will always keep going back to them. Their site is easy to navigate, walks you through every step of the way, and checks things along the way. We've always gotten a great return because of them.
I love FreeTaxUSA simply because of how easy it is. I have been using it for a few years for myself, and this year I helped my son do his with it. He had more to add in (deductions, etc.) whereas mine is extremely simple. I did it all within a reasonable time frame. Both federal and state were accepted quickly and we both got our returns fast. I will continue using FreeTax because it is such a great tax filing program!
I am SO FRUSTRATED with FreeTaxUSA!! I wanted to do my FREE federal return that I saw advertised with them. I had issue towards the end so I called customer service. They informed me that you HAVE to file your state taxes with them in order to file the FREE federal taxes. The state taxes cost MONEY and I did NOT want to file it with them. I am sooo angry that they lure you in and don't tell you that you have to file BOTH in order to get ... the free federal return!! More Less
After using FreeTaxUSA for four years, I am highly disappointed with their customer service. I have never had to use them up until this year. I contacted them promptly after I got an error message when trying to file my state taxes. The emailed me back with a long message that did not answer my question at all. Their explanation was that I had to wait. Just wait. Luckily the error cleared after a few hours, but really? Just wait? thanks a heap, FreeTaxUSA.
I filed my taxes this year on my smart phone, which was awesome! I have been using FreeTaxUSA for a few years now, and figured I'd just do it on my phone this time around. It was so simple and I got everything done fast. I haven't been to an actual CPA or tax preparing office in sooo long, and I'm not really sure how they are all still operating when you can so easily just do it yourself on your phone!
I initially wanted to use FreeTaxUSA because I heard it was an easy program with great prices. It turned out to be a lot better than I even thought. It was insanely easy to use and I have already helped a few of my friends use Freetax. I paid the fee to file the state tax because, let's be honest, it is heck of a lot cheaper than if you filed anywhere else. I highly recommend FreeTaxUSA and will be using them again next year.
I really like FreeTaxUSA! I used them last year and it was so easy I decided to do it again this year. They already had all my information from last year! It saved me so much time because I didn't have to do all the tedious data entry. Also, they didn't charge me to recover my info from last year, which I know a lot of other tax programs do. It made it so much easier, especially if you have already done your taxes using FreeTaxUSA. Great software!
I used to be a loyal customer of TurboTax until just recently. I started my taxes with TT but wanted to try something new. My mom suggested FreeTaxUSA and I have never looked back. It is much, much better than TurboTax. I feel like I am getting the best return. I am definitely paying the lowest fees for tax preparation! I would recommend FreeTaxUSA because it is easy to use, quick, simple, and most importantly, cheap.
Admittedly, I did not file my taxes for the last couple years. My girlfriend recently lost her job, so we could not afford to pay a professional CPA to file my taxes for me. We got a quote and the fee was ridiculous. We heard about FreeTaxUSA and gave it a shot. I was easily able to file my taxes from the last couple years. The program gave me a reasonable fee. I now have peace of mind because I don't feel like the IRS is breathing down my back, ... and I did it at a fair price. More Less
This was my first year filing my taxes on my own and I was super nervous. I did so much research before choosing an online tax filing website. FreeTaxUSA had decent reviews, so I went with them. I was scared that I would miss some deduction or forget to include something, but the step by step guide ensures that that doesn't happen. I got my taxes approved and my refund so fast. I really didn't expect it to be this easy, but it was.
After using FreeTaxUSA for many years, I have yet to have any problems! My husband and I both file and this site makes it easy. It is so worth the price (which is low anyway) because you get a quality service. I never felt like I could have gotten any more money back or a bigger return with them. I have full faith that FreeTaxUSA works hard to get you what you deserve back and makes it super simple along the way!
I am a big fan of FreeTaxUSA, but it can be a little frustrating. Since you are filing through a website, you really rely on the customer service if you need help. When there is an error on your taxes on the site, they don't really inform you where the error is. I got an error and had to call customer service to figure it out. I am taking off one star because the error was so minute that the site should have just told me instead of having me ... waste time on the phone. More Less
I used to be a dedicated H&R Block customer until this year. I ran into some tough times and could not stand to "waste" so much money on the preparation fees and wanted to look for an alternative. FreeTaxUSA was my solution. I didn't know if I wanted to file on a website on my own, but the site made it as simple as can be. I'm so happy I saved so much money this year. Even though I will hopefully be in a better spot next year, I will ... probably turn back to FreeTaxUSA again. More Less
This is my third year using freetaxusa and I love it so far. No problems yet, just easy tax preparation. One of the reasons I have been sticking with freetaxusa is because they pull up all your information from the previous year. I don't want to have to re-enter all of that on another tax program. I have only had a few minor changes, so it has been as easy as can be. I'm so happy with freetax and look forward to completing my taxes for this year.
I love how easy this site is. This is my 6th year doing my taxes online (without the help of a professional) and my second year doing it on Free Tax USA. I came back again this year because of its ease of use. The site is so well designed that you can't help but get through the process quickly. Other sites are simple, but something about this one just makes it a little more easy on you.
I recently moved to the states with my family. We weren't sure where we were all going to file our taxes and couldn't cough up the high fees that our local certified public accountants wanted to charge. I found this site and started putting in all my info just to see how it would go. Before I knew it, I was done and my sister and parents were entering their info onto the site. It has been a pleasure to use and is even easy for those who are beginners ... at doing their own taxes online. More Less
I wanted to try FreeTaxUSA but after using TurboTax for so many years, I was hesitant. I didn't want to have a difficult transition between the two programs. I did some research and found that they were very similar, so I tried it. I can say that yes, they are very similar in the way that they are set up. They both guide you through, making them easier to use. After having experience with both, I'd say FreeTaxUSA is slightly better, but TT isn't too bad either.
I used this site to file both my federal and state taxes, but I am EXTREMELY hesitant about what is going to happen next. I made sure the fees came out of my account, which they did. But I haven't received any sort of confirmation about the IRS getting my returns. I thought I was supposed to get an email or something? Before I'd get it within a day or so. I'm nervous that the site didn't correctly file my taxes and that I'll end up paying for it in ... the end. More Less
We usually use TurboTax but this year my wife's friend recommended FreeTaxUSA to her and she wanted to give it a shot. I was hesitant because I was so used to using TurboTax, but I am really happy we went with FreeTaxUSA this time around. In my opionion, I think it is a lot easier to use than TurboTax just because of how it's guided. It also seems to be a little more user friendly. As it was recommended to us, we would recommend it, too.
this is my 1st year using free tax usa. I had a problem with the address I sent the tax return to and the customer service people were not the most helpful. I got the address straight off the website but apparently it was wrong. I waited so long when I realized something was not right. I contacted them and they didn't even feel the need to apologize to me. the site is okay to use, but the support sucks. I wouldn't use them again. not reliable.
FreeTaxUSA charged my bank account twice to file one return with them. I did the free federal and paid for the state return. It isn't a huge amount of money, but it is the lack of customer service that makes me angry. Over a period of a week I have contacted them numerous times with no reply. I have even emailed them a screen shot of my bank account statement showing two charges. They haven't gotten back to me yet and I am so irritated!
I can't complain too much because I waited until the last day to file my taxes and had a problem. I know, I know, dumb on my part. But I did not expect there to be an issue with the site. I made an attempt to file both state and federal, and only federal was accepted. State got an error. I contacted customer service and they stated that the federal return had to be accepted by the IRS before the state could be accepted. What! Now I'm waiting and crossing ... my fingers that the federal return will hurry up. More Less
FreeTaxUSA has the quickest tax refund turn around that I have ever seen! In the past, with other companies, I have waited months for my tax refund. Both times I used FreeTaxUSA it took less than 2 weeks. That's so great when you really need the money! It is also the best value for what you're getting. I am very budget conscious and have recommend this site to many other budget conscious friends who have had similar results.
FreeTaxUSA is great! Just to be sure, though, I put all my tax info into TurboTax to see if I was getting the best possible return. I was! and for a much, much lower price. I also found it to be a little easier to use than TT. Not that TT was hard, but FTU was just a little better on the eyes. I got my return two weeks later, which was awesome in itself! I am so happy with this site and I will be using it next year!!
FreeTaxUSA has THE WORST customer service! I have never experienced anything like it. They must have an automatic email system that just sends whatever cookie cutter response it wants to. I had errors on my return and promptly messaged them. Nothing they sent was useful in solving my issue. I had to wait and fix my error myself, which was such an inconvenience. What's the point of having a customer care line if no one manages it??
I love FreeTaxUSA !!!! I have used them for so long, I wouldn't even think of using anything else. I used to do my state taxes just on the states site so I wouldn't have to pay for it, but it recently underwent a change that made it more bothersome to navigate. After trying to figure it out, I decided my time was worth the $10 to pay FreeTaxUSA to file my state taxes. Such a great site! I love it!
I work as a receptionist at a local accounting firm, and the junior accountant recommended FreeTaxUSA to me. Normally, I would have gotten them done in office, but this being an extra busy year, I didn't want to bother the guys doing the actual work. FreeTaxUSA has been a blessing in disguise because it has been so easy to do. I got my return back quicker than I have in the past. It was a nice site to use and I will probably reference it next tax season.
I have heard so many good things about this site, but after trying them for myself I am irritated because they are dishonest. Yes, the federal filing is a free service they provide. But, here's the catch. You HAVE to file your state taxes through them, in order to file the federal. The state taxes cost a little bit of money. Notice I said little. I know the fee is reasonable but the fact that they lied made me an irritated customer. I paid the fee but I don't know ... if I'll be back next time. More Less
Everything was fine with this site up until I tried to re-log in this year. I already logged in but couldn't finish anything up, so I tried to re-log in the next day. It says nothing I am putting in matches.. my username, password, nothing. I contacted customer service and haven't heard back. They don't even have a number listed on the site, so I am waiting for an email. Super inconvenient and super frustrated because I don't have time to wait.
FreeTaxUSA is the BEST! I have been using it for a couple years now and it is the best around. I used to get my taxes done by a local accounting firm until a friend suggested that I might be over paying, and told me to use FreeTaxUSA. So happy I listened! I honestly have saved so much time and money doing it this way, compared to having someone else do it. I would recommend FreeTaxUSA!!
Such an easy program to use. It literally guides you through everything so you don't miss anything. I felt so confident afterward that my taxes were done right. The fees are also out of this world. I didn't realize that I could do the same taxes, get the same amount back, and pay a fraction of what I normally do. Bonus: it makes self filing 10x simpler. LOVE FreeTaxUSA and will be using it next tax year.
FreeTaxUSA is my go to tax program. One hundred percent, all of the time, they have come through for me. I started with them seven years ago and have yet to run into any issues. The site is almost fool proof- the prompts make it so easy to do. It makes it difficult to screw it up. You literally put the number in the corresponding box. No, it isn't formatted exactly the same, but if you can match numbers, you can do it.
I loved every step of FreeTaxUSA! It is so straightforward and simple. I ended up doing everyone is the families return.. myself, my sons, my daughters, and my sisters. I had to email the customer support center with one issue, and heard back promptly. Since it is tax season you'd think it would have taken forever, but it was only a few hours. I am so happy with FreeTaxUSA and will probably be doing everyones taxes next year!
FreeTaxUSA is by far the easiest tax web site! It prompts you through everything and provides a simple guide so you don't get lost. I couldn't finish it all in one sitting so it saved all my hard work until the next day. It's such a good site that makes it SO much easier. Customer Support is also good! I emailed with a question and got a response in an hour. Being how busy tax season is, I was blown away by the efficiency. Great site!
As a first time filer, I was so apprehensive to do it myself. I went to a local tax prep office and almost fell to the floor when they gave me my fee (come on, it's my first job, how hard could it be??!). I started FreeTaxUSA and have been so happy. I contacted their customer service department probably 6 or 7 times, and each time the responded within a few minutes. Awesome site with awesome support, and an even more awesome fee.
FreeTaxUSA is the best tax filer I have ever tried. I have used various programs to prepare my taxes myself over the years, and this one is by far the best. It is the easiest to use if you are doing them yourself. You also cannot beat the prices. Free for federal returns and the cheapest prices for state returns that I have ever found. It is such an awesome program and even though I have only used them once, I have already recommended it to various people.