Liberty Tax Service was launched in Canada in 1997. As of 2016, it has more than 4,000 offices spread throughout the United States. Its present headquarters is in Virginia Beach, Virginia. Liberty Tax has an A+ rating with the BBB and was rated in the top 100 small businesses (#27) and the top 20 franchises (#7) by Forbes.

Compare Liberty Tax with other leading tax preparation services to ensure you are getting the best deal possible.

What Does Liberty Tax Do?

Liberty Tax Service provides in-person tax preparation service through its storefronts located across the country. Each storefront is operated by an independent franchisee. Liberty Tax Service also provides online tax preparation software for individuals who want to prepare their own federal and state income tax returns. Liberty Tax also backs eSmart Tax, an online tax preparation service that offers similar services at lower prices.

As well as personal tax preparation services, Liberty Tax also provides business tax preparation and accounting services.

What Are the Charges and Payment Options for Liberty Tax?

Prices vary for in-person tax preparation services. There are four tiers of online tax software available: EZ ($14.95), Basic ($19.95), Deluxe ($39.95) and Premium ($69.95).

The EZ version allows taxpayers to file federal income tax returns using Form 1040-EZ.

The Basic version costs $19.95 and allows taxpayers to itemize deductions, report business and self-employment income, and include Health Savings Accounts.

The Deluxe version costs $39.95 and allows homeowners, investors, and sole proprietors to report investment income, and claim depreciation and the home office deduction.

The Premium version costs $69.95 and allows taxpayers to claim real estate rental income and file returns for S Corporations.

All four versions provide information about the Affordable Care Act, and also have the capacity to import information from a previous year's tax return filed through Liberty Tax Service. It also allows for W2 forms to be directly imported into the platform and includes a Credit Maximizer that scans taxpayers returns for missed tax credits and deductions.

Filing a state tax return is $31.95, which is charged separately. 

What Services and Packages Does Liberty Tax Provide?

Liberty Tax Service's in-person tax preparation provides full services for its customers year round. Online customers can receive real-time assistance through live chat and email support at all times. There is also a fairly extensive online help resource available to the general public (as well as online customers) that includes an FAQ section and a tax calculator.

The Liberty Tax App, available for iOS and Android devices, allows individuals to locate Liberty Tax Service offices and contact them with a single click. Audit Assistance provides a Liberty Tax representative to accompany taxpayers to an IRS audit to explain how returns were prepared, but there is no representation before the IRS.

Liberty Tax also offers eligible customers a tax refund advance loan of up to $350, an additional service few tax preparation companies offer.

Does Liberty Tax Have a Money-Back Guarantee?

Liberty Tax Service provides some guarantees to its tax preparation customers. The “your biggest refund” guarantee promises taxpayers a refund of tax preparation fees if they receive a larger refund from another tax preparation service or method. The accuracy guarantee reimburses taxpayers for interest and penalties charged by the IRS caused by errors from its tax preparation services or products. The satisfaction guarantee promises customers will receive a full refund if they are not happy with the services they receive through Liberty Tax Service.


Liberty Tax Service offers tremendous value for money. Its Basic version includes features that are often reserved for Premium or Deluxe level customers. Liberty Tax doesn't offer a free version, but taxpayers with simple tax returns can file for free using eSmart Tax, an online tax preparation company backed by Liberty Tax.

Liberty Tax also provides eligible customers with a $350 tax refund loan. 

Compare Liberty Tax with other leading tax preparation services to ensure you are getting the best deal possible.

  • File In Store
  • File Online
  • Software
  • Federal Edition Price
  • Federal plus State Price
  • Online Federal Return Price
  • State Return Price
  • Business
  • Personal
  • Business Owner/Self Employed
  • Estate/Trust/Retirement
  • Investment and Rental Property
  • Sales and Use Tax
  • Payroll/1099
  • Property Tax
  • Audit Support
  • Automatic Error Detection
  • e-File Included
  • State Tax Returns Included
  • Tax Deduction Finder
  • Income Tax Prep
  • C-Corporation
  • LLC
  • Partnership
  • S-Corporation
  • Sole Propietorship
  • Best Return Guarantee
  • IRS FreeFile
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0 votes

Don't go to the Liberty tax in Gettysburg PA. The preparer there is Ramona Nattress and they lied to me and stole money from me and I didn't even get a return back.

0 votes

I have always used Liberty Tax Services mostly because they were so convenient. They had an office right down the street from my office, but now they have moved. I am going to try filing through their online option this year. If it's anything like the help I got in their office, it should be a piece of cake.

0 votes

I had my mom report for me because I have anxiety really bad so they called me when it was ready for me just to sign. Then they said it's going to be $500.00! I said "Mam thank you for your time but I kindly apologize. I'm going to need that extra change you're trying to take from my kids and I." So we get up, "Thanks again" I say. We walk out, dude's like "Hey why you leave? I'm the boss here. I'll give you a big break." I'm ... like, "no thanks it's okay," and by this time my face is red cuz he asked me like five times and says, "Come on how much you wanna pay? $100? $150.00?" So I'm like OK OK and he lies and ends up charging me $175, better that $500.00 but wow they sure came down from $500-$175 huh. Seems like a scam. They should be more reasonable. My taxes were the simple e-z form. More Less

0 votes

Liberty Tax really helped me when I needed them. I had so many changes to my tax profile this year, that I didn't know what I was doing. Liberty Tax helped me get through the entire process and it didn't even take that long or cost that much! Thanks Liberty Tax!

0 votes

I couldn't believe my eyes when I saw how much money I was getting back! I've always received a refund, but not like this! I love the Credit Maximizer! They also have always been very helpful when I need to ask a question, and it is always easy and convenient to use their site. Awesome!

0 votes

What is with all of the extra fees Liberty Tax charges? I am giving them three stars because I feel my return was filed quickly and I got a deposit when they said I would. Their customer service was okay- nothing to complain about, but also nothing to write home about. I was just so shocked at the extra fees I was charged. They didn't tell me about them during my appointment, so I had to go back and ask.

0 votes

We got a notice from the IRS stating that we over a couple thousand dollars because we failed to report all of our income. Liberty Tax did our returns for those years. We were suspicious of the large amount we were getting back and asked them to second check, in which they assured us everything was good to go. Upon looking it over, we noticed that they did not report my husbands social security. Now we are left paying the two grand ourselves, all because of Liberty Tax.

0 votes

I failed to file my taxes for a few years- yes, I know, it was completely my fault on that part. So I went to Liberty Tax and was quoted a price I felt was "ok" for what had to be done. Throughout the process, my preparer kept tacking on fee after fee. $60 dollars per year for this, $180 for that. In the end, I paid more than triple the original quote. I was extremely frustrated because they didn't even TRY to keep the quote the same. I will ... never use them again. More Less

0 votes

I paid a hefty fee for Liberty Tax to supposedly e-file my tax return. After quite a bit of time, I checked up on my return only to find that it had never been filed. I caused quite a ruckus on the phone with the office manager, but that didn't even help. They refused to refund any of the fee I paid, nor were they sincerely apologetic. I had to file my own taxes in the end and now I am out the money I paid to them to e-file ... for me. More Less

0 votes

I recently moved from the northeast to the southeast and even though I usually use an online tax service, I wasn't sure how the move would effect me so I wanted to use a professional. I went to Liberty Tax and was met with horrible customer service. The preparer was OK, but he did not seem to know a lot about what he was doing. He joked that I knew more about my taxes than he did. I was unsatisfied and wrote them an email, never to hear back again.

0 votes

For whatever reason, my Liberty Tax preparer filed my taxes before having all the correct documentation. I let him know I would drop off the correct forms later in the week, but he filed anyway. I then had to file an amended return to include the documents he left out. He wanted to charge me for the amended return even though I explained to him that I made it clear I was going to bring the documents. He refused to accept blame. Because of this, they will no longer do ... my taxes for me. More Less

0 votes

I was overcharged for Liberty Tax's service (compared to previous years and other preparers) and then charged the direct deposit fee when I didn't even get it deposited. For whatever reason I was sent a paper check instead. The service was very mediocre. They wouldn't help me out at all regarding getting the direct deposit fee back. I would not recommend them since they don't seem to be a reputable bunch.

0 votes

My local Liberty Tax office is a little sketchy. I filed my taxes and was told that I'd have them deposited within 10 business days. It has now been 15 business days and nothing is there. I have called numerous times and have received numerous responses. I have even spoken with the manager who gave me a completely different answer than all the others. Basically, what I have gotten from this is that I have to sit and wait tight because no one can give me a straight answer.

0 votes

All I am asking from my local Liberty Tax office is to give me a copy of my tax return and some sort of validation that it was filed. I keep calling the place I got them done and no one seems to answer their phones. When I happen to get through they tell me they will give me a call back, and never do. I am so tired of playing phone tag with them! I just want to know my taxes are done and filed, so I don't run ... into any issues with the government. More Less

0 votes

Liberty Tax is dishonest about what they charge you! After filing, they gave me the fee of about $350. I thought it was a little high but I figured I'd already put in all my time with them. When I got my return, turns out they charged me $550! I called and they explained all of these additional fees that I didn't even know about. Why didn't they include all of this when giving me the original fee?? I will never make the mistake of trusting them again!

0 votes

Technically, I am a low income individual with a very basic tax return. All in all, I only receive about $500-$600 every year as a return, after the fees associated with the preparation. This was my first year using Liberty Tax and they completely overcharged me for what they were doing. It took about 15 minutes in total. They wanted to charge me $150 more than I normally get charged. I complained and got a $50 credit, but I am still unhappy that they would charge that much.

0 votes

My local Liberty Tax office seems to have a bit of miscommunication going on. I called asking what time they would be closing the following day, and the receptionist stated 8pm. Great, I thought, just enough time. I arrive at 6pm to a closed office. The door was locked, the lights were off. I double checked the phone number to make sure it was the right one. It was. On the door it stated that there hours were until 7pm that day. It was 6pm, and they were closed... I'm ... not quite sure why there is such a miscommunication, but I guess I'll try to get in earlier next time. More Less

0 votes

We inquired about the preparation fee that Liberty Tax would charge us and it was ridiculous! For the basic tax return we were doing (just w2's) it should have been half the rate they wanted to charge us. My friend ended up getting a decent quote there and got her taxes done by them. Her actual bill at the end of it was $100 more than what was quoted! The people at Liberty Tax are not professional, honest, nor do they give you the correct quotes for your taxes.

0 votes

The Liberty Tax employee I worked with refused to itemize my moving expenses for my return. I even asked her to ask the manager, which she said she didn't need to. The services I received were sub-par and when I complained to her superior, nothing was done on my part. The employee also e-filed without my permission. I went to a local CPA and he informed me that Liberty Tax made errors that cost me some additional money.

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