TaxSlayer prides itself on its ease of use and convenience, and with good reason. TaxSlayer Free offers extensive technical support, including live telephone support. TaxSlayer also has mobile apps available to taxpayers on the go. An easy to use interface and the ability to transition between computers and mobile devises also add to the convenience. All in all, TaxSlayer Free an excellent choice for do-it-yourself tax filers.
What Does TaxSlayer Free Do?
TaxSlayer Free is one of several online tax preparation software packages available for taxpayers eligible for the IRS FreeFile program. TaxSlayer Free also provides the capability to complete and e-file state tax returns, but with an additional charge. Members of the military on active duty may also complete and e-file both federal and state income tax returns free through the TaxSlayer Military-Free edition.
What Are the Charges and Payment Options for TaxSlayer Free?
Except for military taxpayers, completing and filing a single state return costs $23.90; additional state returns are priced at $12.95 each. The Ask a Tax Professional feature allows TaxSlayer Free users to post tax related questions to trained IRS Enrolled Agents (EAs) for $20.00 and receive a response within one business day. There is no option to purchase desktop software through TaxSlayer. Receiving a state or federal refund via mailed check or direct deposit costs $23.90. Customers receiving only federal refunds may opt to receive Refund Transfers through the Citizens Banking Company with no out-of-pocket expense. Charges may be paid by major credit card or debit cards with the Visa, Mastercard or American Express® logo.
What Services and Packages Does TaxSlayer Free Provide?
TaxSlayer Free users may receive real-time technical support by telephone at no charge. Free email tech support is also available. TaxSlayer Go allows users to complete and file simple tax returns on iOS or Android mobile devices. The TaxSlayer Refund Calculator allows iOS and Android users to quickly estimate their refunds. The TaxSlayer.com website is also optimized for mobile devices even without an app. Finally, federal and state refunds are available by direct deposit, check or on a prepaid debit card.
How Good Is TaxSlayer Free?
TaxSlayer has been accredited by the Better Business Bureau since 2005 and has earned a superior A+ rating. TaxSlayer also earned top marks across the board for accuracy through a third-party review site. While these indicators do not guarantee reliability, they are certainly impressive indicators.
Does TaxSlayer Free Have In-House Expertise?
TaxSlayer provides assistance through Enrolled Agents (EAs) of the IRS through its Ask a Tax Professional program, available for an extra charge for TaxSlayer Free customers. TaxSlayer also apparently employs or contracts technical support experts to provide assistance with using the website. Assistance with preparing for audits is also available, but only for Premium customers. TaxSlayer Free users do not have access to this service.
Does TaxSlayer Free Have a Money-Back Guarantee?
TaxSlayer Free users who purchase the option to file state tax returns can receive a full refund if they receive a larger state tax refund by using another tax software program. Federal returns filed using TaxSlayer Free are not eligible. TaxSlayer does not offer refunds for any other reason.
Does TaxSlayer Free Offer Tax Preparation Services?
Like many tax preparation software programs, TaxSlayer Free does not offer tax preparation services. The Ask a Tax Professional and technical support features only provide responses to specific questions rather than general return preparation. The audit support program does not provide representation before the IRS.
With its user friendly interface, seamless integration between computers and mobile devices and extensive technical support, TaxSlayer Free represents an excellent choice for DIY tax filers seeking to file their federal tax returns for free. Military personnel deservedly get an even better deal with free filing of federal and state returns. But the lack of refund options and limited audit support represent potential drawbacks.