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Last Updated: 04/18/2025

USAA Auto Insurance

in Car Insurance from USAA Federal Savings Bank

Last Updated: 04/18/2025

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Mostly recommended

Financial Strength Rating

A+(Verified 04/18/2025)

Number of Reviews

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USAA Auto Insurance Review

USAA Federal Savings Bank is a car insurance carrier based in Phoenix, AZ. The insurance company was founded in 1922 and offers car insurance in 50 states (and Washington, DC).
If you're considering whether USAA auto insurance is a good option for you, read on.

USAA auto insurance Pros & Cons

USAA auto insurance FAQ

What types of car insurance coverage options does USAA auto insurance offer?

Although we often talk about car insurance in the singular, it really includes several types of coverage options.

USAA auto insurance customers can also add the following riders or endorsements to their insurance policies:

  • Accident Forgiveness: USAA Federal Savings Bank offers accident forgiveness, which excuses your first accident. This means no insurance rate increase, even if it's your fault.
  • Transportation Network Company or ride-sharing coverage: Standard car insurance policies don't provide coverage the moment you log into a TNC or a ridesharing app like Uber or Lyft. This endorsement covers this gap.
  • Modified Vehicle Insurance: This coverage, also known as customized parts and equipment coverage, can help repair or replace alterations and upgrades you make to your vehicle. Notice that most car insurance policies will only cover original equipment so you may want to consider this policy if you've invested a lot of money on aftermarket parts and upgrades.
  • Rental Car Coverage: Rental car coverage, also known as rental car reimbursement, pays for the cost of a car rental if you can't drive your vehicle because of a covered loss, such as a car accident, theft, or vandalism.
  • Non-Owner Liability Coverage: This policy is designed for people who drive a vehicle they don't own. It is also used by businesses who want to provide coverage for their employees when they use their personal vehicles for work. In some cases this endorsement will also cover rental vehicles.
  • Loan / Lease / GAP Coverage: GAP coverage covers the difference between what you owe on your vehicle and its current cash value in the event of a total loss.
  • Emergency Roadside Service: Coverage varies by carrier but it typically includes jump starts for dead batteries, labor to change a flat tire, towing, and lockout services.
  • Transport Trailer Coverage: This covers non-motorized trailers towed by a vehicle. If they are damaged or cause damages in an accident this policy will cover the costs.
  • Mechanical Breakdown Coverage: If your vehicle is protected by mechanical breakdown insurance the costs of repairs (not including maintenance or normal wear and tear) are covered by your policy. However, you will need to obtain authorization from your insurance company first.

Does USAA auto insurance have roadside assistance?

Emergency Roadside Service available. Yes, USAA Federal Savings Bank offers roadside assistance to policyholders. Coverage varies by carrier but it typically includes jump starts for dead batteries, labor to change a flat tire, towing, and lockout services.

Does USAA auto insurance offer ridesharing insurance?

Ridesharing coverage available. : Yes, USAA auto insurance offers ridesharing insurance to policyholders as a rider or endorsement. Standard car insurance policies don't provide coverage the moment you log into a TNC or a ridesharing app like Uber or Lyft.

What benefits does USAA auto insurance offer?

USAA auto insurance offers the following benefits to its customers:
  • Local Agents: Perfect for people who prefer the personal touch of a local insurance agent.
  • Free Policy Cancellation: No cancellation fees for ending your policy early.
  • Digital Claims Reporting: Never fax or mail a document again.
  • Mechanical / Auto Body Repair Network: Enjoy the competitive prices and peace of mind of having access to a network of service and repair shops.

What insurance discounts does USAA auto insurance offer?

When you ask for an insurance quote with USAA auto insurance, make sure you ask for all the insurance discounts you qualify for. These are the insurance discounts currently available that are specific to car insurance.
  • Anti-Lock Brake System: ABS technology reduces uncontrolled skids and insurance premiums. Most cars have them but it's an insurance discount people often forget to ask for.
  • Daytime Running Lights: This is an insurance discount you may not have heard of but it is becoming more commonplace. Daytime running lights make you more visible and to drivers and pedestrians, which reduces accidents.
  • Internal Safety Features: USAA auto insurance offers additional savings if you have seatbelts, airbags, and similar safety features. Ask what other safety features on your car will trigger an inurance discount.
  • Low Annual Mileage: If you don't put many miles on your car (typically under 15,000 miles a year) you may qualify for an insurance discount.
  • New Vehicle: If you buy a current year or previous year model, you will qualify for an insurance discount on your premium.
  • Telematics Device (Usage-Based Insurance): You can qualify for an insurance discount if you agree to install a sensor that records your driving habits.
Want more insurance discounts? Check the insurance discounts tab for a full list of general policy insurance discounts you can qualify for with USAA auto insurance.

How does USAA Federal Savings Bank calculate insurance rates?

Car insurance companies guard their risk-assessment algorithms as a trade secret, and USAA Federal Savings Bank is no exception. However, you can be confident that USAA auto insurance will take into consideration your driving record, age, gender, marital status, and address.
Other factors it will take into consideration are your vehicle (make and model), insurance history, and how you use your car.

Does USAA auto insurance use your credit score?

It is safe to assume that, when legal, a car insurance company will use your credit score as a rating factor. There are two exceptions.
  1. If you live in California, Hawaii, or Massachusetts, a car insurance company is not allowed to use your credit report as a rating factor.
  2. There are also a handful of car insurance companies that base their insurance rates exclusively on telematic data. These companies collect information on your driving behavior and use it to determine the risk you pose as a driver.

How can I get a USAA auto insurance insurance quote

  • Visit the USAA Federal Savings Bank website.
  • Fill out the insurance online quote application form. You will typically need to provide personal information, such as your name, vehicle, driver's license, and address.
  • Check the information is accurate and submit your application.

SuperMoney Disclosure: SuperMoney.com is an independent, advertising-supported service. The owner of this website may be compensated in exchange for featured placement of certain sponsored products and services, or your clicking on links posted on this website. Read more...

Editorial Disclaimer: Editorial and user-generated content on this page is not provided or commissioned by the issuer. Opinions expressed here are the author's alone and have not been approved or otherwise endorsed by any financial institution, including those that are advertising partners.

USAA Federal Savings Bank logo

Message from USAA auto insurance

From an auto claim to roadside assistance, we're with you before, during and after you file a claim. Get a flexible payment plan to fit your pay schedule at no additional cost. Plus, you may qualify to pay nothing to start your policy. Manage your policy, get car insurance quotes, request auto ID cards and more — online or from a mobile device. Get comprehensive and collision coverage, which will help pay for damages when your car's involved in an incident. Get liability coverage, which is required by most states, to protect you financially if you're at fault in an accident. Get coverage like personal injury protection or uninsured and underinsured protection to fit your driving needs.

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What We Love About USAA Auto Insurance

One of the top things about USAA and their auto insurance is their experience in the field. The company has been around for nearly 100 years, and it serves customers in all states. It’s free to become a USAA member, and it comes with perks like free checking and savings accounts, free rewards debit cards, free checks, and free overdraft protection.
USAA auto insurance has various discounts, an accident forgiveness feature, and competitive terms and rates. Discounts are available for safe drivers, families, good students, and others. The company is also known for its great customer service and willingness to go the extra mile for customers.

What Could USAA Do Better?

Unfortunately, not everyone will qualify for auto insurance through USAA. It’s exclusive to members of the military and their family members. Other individuals will need to choose a different company. USAA also has some complaints regarding slow processing times and a tedious claims process. Finally, the roadside assistance program through USAA has many limitations that won’t apply to other auto insurance providers.

USAA Backstory

USAA has been offering banking and financial services to U.S. military personnel since 1922, when the company sold its very first auto policy. Becoming eligible for insurance from USAA requires being in or being related to someone in the United States military. The company is always working to innovate its product and service offerings, and many items that come at a premium price with other providers are free when using USAA.

The Verdict

Anyone who is a part of the military or married to someone who is will often find that USAA offers one of the best choices of auto insurance. It offers a variety of features, products, and discounts. However, some customers have had issues with limited roadside assistance and a slow claims process, which makes it important to shop around and consider all your options.
Many companies offer auto insurance, so shopping around and getting quotes is a good idea. Click here to look at ratings and reviews for many of the insurance providers available.

Contact

Headquarters

1 Norterra Dr
Phoenix, AZ 85085
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