Features

  • Available 24/7 by Phone
  • Instant Quotes
  • Mobile Application
  • Track Claims Online
  • Collision
  • Comprehensive
  • Medical Payments
  • Personal Injury Protection
  • Property Damage
  • Uninsured Motorist
  • AM Best Financial Strength Rating
    A+
  • Accident Forgiveness
  • Emergency Roadside Assistance
  • Free Travel Accident Insurance
  • Rental Reimbursement
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Reviews

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0 votes

I really like Mercury auto insurance. I got quotes from various insurance companies, and Mercury offered one of the best. Applying for a policy was easy and simple. I've called various times with questions and they have the best customer service. Every time I call they are so polite and professional. I haven't had any issues with filing claims. That department seems to be just as good as the customer service. I'd recommend them for their low rates and good service.


0 votes

The claims department at Mercury is horrendous. I was hit while stopped at a stop sign, so I was completely not at fault. I filed my claim and was assigned to a claims representative. We spoke once, and then it took me over a week to get in touch with him again. He was never available when I called, during working hours, and never returned my calls. What kind of claims rep isn't available during regular working hours? Why didn't he call me back? I'd go with another company and ... save yourself the headache. More Less


0 votes

I have been a Mercury customer for several years now, and I do not have any complaints. Their rates are competitive, their customer service representatives are helpful, and when I had to file a claim a year ago, it was handled quickly.


0 votes

My claims adjuster was extremely unprofessional and unreliable. He failed to return my calls and after an entire week, I FINALLY was able to get in touch with him. He didn't seem to care one bit about my claim, or the fact that I had to hitch rides to get to work. I was never offered a rental car or any options. My adjuster pushed me to pay deductibles, but didn't push to get any other sort of compensation or coverage to fix my vehicle. It was the worst, longest ... process and I do not wish to deal with Mercury again. More Less


0 votes

I have had my policy with Mercury for just over a year now, and everything was fine until I recently got into a minor fender bender. They were nearly impossible to ever get ahold of, but eventhough I got the run-around for a while, they did finally clear everything up.


0 votes

Worst. Insurance. Company. Ever. My car was damaged while sitting my in my driveway and I requested a claims adjustor come out to assess the damage. We couldn't figure out a schedule at the time, so I told them I'd give them a call back the next day. Apparently, they sent out someone to look at my car when I wasn't home. When I called back, they said they'd already inspected my car and were ready to move forward with the claim. I wasn't given a fair settlement for the ... claim, and I don't like that they came to my home without me knowing. They are unprofessional and I am looking for a better insurance company. More Less


0 votes

I am so confused my Mercury! I got a quote from them and it seemed reasonable enough, so I applied for a policy. I paid for the policy in full, figuring it was the easiest thing to do. I then get a notice that I have a policy through a different insurance company, that wasn't Mercury. I called to ask why, and they basically said the two companies work together. I called again to ask another question, and I was referred back to Mercury. Why do I have a policy ... from one company, if I have to go through another when I have a question? I really don't understand it. More Less


0 votes

I've never experienced such horrible customer service, much less with an insurance company. I was in an accident during a storm and needed to file a claim. I called repeatedly for two weeks, and never received a call back. When I finally got in touch with someone, they told me I should've filed earlier. They were extremely rude and made it seem like I waited two weeks to file a claim. I will never do business again with such a poor run company.


0 votes

I am really confused by Mercury insurance and who I am really covered under... I got a quote on line from Mercury, but now I am receiving emails from AIS telling me to make a payment. Why can't they just tell me that they are going to switch me to a different carrier. Makes me have less faith in the other things they say.


0 votes

I've been a loyal Mercury customer for around 8 years, but that doesn't mean a thing to this company. I was involved in an accident and was given a quote for the damages. When I went to get the second part of my vehicle fixed that was damaged (that was included in the quote) my claim was denied. Apparently since the first part was fixed they thought the second part could have been a previous accident. They really screwed me over, as I had to pay for the rest myself.


0 votes

Mercury is a great insurance company when you need to file claims. They are pretty good in general, but when I've filed claims with them, there customer service shines. They take care of you when you need it most. All of my claims were treated with respect and I received fair compensation. They made sure, each and every time, that I had a rental vehicle to get to and from work. They get that people are already busy and they make everything easy for you.


0 votes

If you have to file a claim with this less than amazing company, you're screwed. Save yourself now, and get out before you can. The claims department took over a week to get someone out to look at my car. Then, the claims adjustor took another week in order to start processing my claim. My calls were never returned, and I ended up paying a huge chunk out of pocket. I even paid for my own rental car! They are awful, and I advise you to get car insurance elsewhere.

0 votes

Mercury Auto Insurance offers some of the most competitive rates for drivers with good driving records. While driver with one or two points can still compare rates between rival auto insurance companies; Mercury is almost always the best bet if you have no blemishes on your driving record. They're well capitalized at 2.9 billion. Also if you combine you home and auto policies from them, you get 15% discount. The key is to keep your driving record clean.

0 votes

I had Mercury insurance for 11 years and found them to have the best rates without sacrificing customer service. Regarding claims, which unfortunately in the past I had too many experiences with, they were responsive, professional and helped me throughout the process.

0 votes

I had a fence blew down during a wind storm and Mercury had a settlment check to me within 3 weeks for the repairs. They were easy to reach but it took a little longer then expected to get our settlement.


0 votes

I would be very careful about using this insurance company. Of course, no one ever wants to have to file a claim, but if you do it is nice to know that your insurance company is on your side. Not the case with Mercury. I felt like I was to blame when the accident wasn't my fault!


0 votes

I talked to a representative to get a quote for my wife's car, my car and our son's car. They gave me a great rate, so I decided to go forward. When they sent me the paperwork, the rates were totally different. Good thing I checked! This dishonesty alone makes me have second thoughts about using them.


0 votes

Mercury was a pain to work with for the entire 4 years I was with them, and then they had the audacity to charge me $150 for cancelling my policy with them. There insurance is so crappy and the company sucks, why wouldn't I switch? They are so shady and would not resolve my claims, even when I obviously was not at fault. There customer service is horrible, and they are not at all apologetic when something goes wrong. Go somewhere else, get decent insurance with a reputable company.

0 votes

I've been a customer for 10 yrs now and I cant say enough about mercury ins. Customer service is great, service is great and they have the lowest RATES I have seen!! Def. recommend them.

0 votes

Being a former Mercury Insurance agent, I have nothing but good things to say about this Great company with great Customer Service also offers the most affordable insurance in So California!!!!

0 votes

I've been a customer of Mercury for years. They've always had the lowest rates. I've always been happy with the service they've provided.

0 votes

Can't really understand why Mercury would have anything other than an A rating. Best prices, best coverage, best service. All are requirements for insurance companies.

0 votes

What an amazing company to work with. I had an accident recently and I was so nervous dealing with a claim. They made it so easy for me. I'll never use another insurance company in my life.

0 votes

Mercury has been great. My rates are always competitive and very seldom are raised.

0 votes

My agent is responsive but Mercury is very antiquated in their billing. They don't let you pay your monthly payments with a credit or debit card, only directly from a checking account. I found them to be the least expensive out of all insurance carriers.


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