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Mr. Cooper (Company)

Strongly not recommended10 total votes across 2 products

10 users don't recommend

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Mortgage
Refinance

Mortgage

Mr. Cooper Home Loans
Rating not yet determined
4 Reviews
4
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Refinance

Mr. Cooper Mortgage Refinance
Strongly not recommended
6 Reviews
6
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Mr. Cooper Review

Mr. Cooper was founded in 2017 and is based in Dallas, TX.

Learn more about Mr. Cooper and its products by browsing the services it offers. You can also read our community reviews and hear what others have to say about their experience with Mr. Cooper.

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Message from Mr. Cooper

At Mr. Cooper, we believe in keeping the dream of homeownership alive. So whether you’re buying a home, selling a home, or settling in to the home you love, we’re here to make your homeownership journey less worrisome and more rewarding every step of the way.

When it comes to owning your home, we believe the more you know, the less you have to worry about. That’s why every Mr. Cooper home loan comes with, Full digital access to your mortgage. Anytime, anywhere, Detailed intel on your home value and equity, Award winning mobile app that helps you find new ways to accomplish your goals, 100% U.S. based home advisor team to help make you an expert on your home loan.

Contact

Headquarters

8950 Cypress Waters Blvd.

Dallas, TX 75019

(855) 375-4001

Email Support

Hours of Operation

Sunday

Closed

Monday

7:00AM - 8:00PM

Tuesday

7:00AM - 8:00PM

Wednesday

7:00AM - 8:00PM

Thursday

7:00AM - 8:00PM

Friday

7:00AM - 7:00PM

Saturday

8:00AM - 12:00PM

SuperMoney Net Recommendation Score

SuperMoney users don't recommend this product, giving it a user recommendation score of -100, or 1 on a 5-point rating scale.

-100

-1000+100

No one recommends

Everyone recommends

The recommendation score reflects customer satisfaction with a provider. A score of +100 means every customer recommends the provider, while -100 means none of them do. These scores are based entirely on community member votes and are not influenced by partner compensation. SuperMoney removes fake reviews when detected.

Mr. Cooper Community Reviews

Would you recommend Mr. Cooper to your friends?

Robelys F.

May 22, 2022

May or may not recommend

Review for Mr. Cooper Mortgage Refinance

Omg never seen a horrible service than this holy s***t

Anonymous

May 7, 2021

May or may not recommend

Review for Mr. Cooper Home Loans

Mr Cooper bought my mortgage bought off the market. Mr Cooper not abiding by terms of original mortgage SIGNED contract. I have a no prepayment clause in my contract. They flip flop back and forth every month on whether they will permit me to make a principal only payment. Now the most recent trick they play is the websiite/app will not permit a principal payment unless i am current on ...Show More

Steve S.

Mar 18, 2020

May or may not recommend

Review for Mr. Cooper Mortgage Refinance

Well, my mortgage got sold to these people not to long ago. After falling on hard times and now with this corona virus thing keeping me off work, I can tell from all these reviews that there is zero hope of keeping my home. Oh and did you know they will send a man carrying a gun to your door to deliver a message to call them? Yup, a guy ...Show More

Jason R.

Aug 22, 2019

May or may not recommend

Review for Mr. Cooper Mortgage Refinance

mr cooper took over my loan, then failed to pay my insurance through my escrow account (1500$ set aside for insurance). insurance company drops me for non payment, then mr cooper fines me for not having insurance. do not do business with them.

Robert P.

Aug 1, 2019

May or may not recommend

Review for Mr. Cooper Home Loans

I completed a streamline loan for a property that had 22 years remaining on the original mortgage. By the time I signed the loan turned into a 30 year mortgage without explanation. When I called to complain they would not honor the deal I thought I applied for. The audio recordings of the conversations I had with the company’s rep were not available to me and that particular rep no ...Show More

Showing 5 of 10 reviews