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360 Mortgage In-Depth Review

Last updated 07/03/2019 by

Jessica Walrack
360 Mortgage Group is a full-service, privately-owned mortgage bank that was established in 2007 by President and CEO Mark Greco. It offers a wide range of home loan packages and has funded $12 billion in loans and counting. Further, the company has recently become of growing interest to individual consumers. Why?
Greco says, “In 2017, 360 Mortgage Group furthered its expansion from the wholesale area into the direct-to-consumer online mortgage space with the launch of the NOLO (No Originating Loan Officer) platform.” For those that haven’t yet heard, the NOLO platform enables consumers to complete the entire process of obtaining a mortgage online without the need for a loan officer.
Interested? Here’s an in-depth review of 360 Mortgage Group offerings for consumers.

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360 Mortgage loan programs

360 Mortgage has loan programs for individuals who want to buy property, refinance existing mortgages, and tap into their equity. It’s is not just for single-family homes either, you can also finance (or refinance) multi-family homes, condos, and townhouses. Further, the property doesn’t have to be your primary residence; it can be a vacation home or an investment property.
Here’s a bit more on each of the main loan types available.

Home purchase

When it comes to home purchases, you can choose between a conventional or government-secured loan. Down payments start as low as 0% and fixed, variable, or hybrid interest rates are on offer. Loan options include the FHA, VA, and USDA programs.

Home refinance

The options for refinancing existing home loans include both fixed and adjustable interest rates and programs such as the Home Affordable Refinance Program (HARP 2.0).

Home equity

As for utilizing your home equity, you can apply for a cash-out refinance or home equity loan.
So 360 Mortgage’s loan offerings are solid but how does the loan process work?

360 Mortgage loan process

When you’re ready to apply, you’ll use the NOLO online application. The system will review your scenario and aggregate the necessary documentation. If there is an item that cannot be located, like a purchase contract, the system will request a copy from you. Oftentimes, borrowers will not need to submit items that other mortgage companies require, such as bank statements, payroll stubs, etc.
360 Mortgage will begin the processing right after you submit the application. If any problems come up, the processor or loan officer will work to resolve them.
When finished, you will receive notification of the outcome. Upon approval, you will enter the closing process where you review and sign the final loan documents and pay any fees that are due.
Greco says, “With NOLO, mortgage customers receive true loan approval in 15 minutes, on average, and can cut down the purchase mortgage closing process to as few as eight days.”

360 Mortgage eligibility requirements

To qualify, you will need to be a legal U.S. resident who is 18 years of age or older. Beyond that, your income, credit score, debt, and past financial history will all be factors. However, the criteria will depend on the mortgage program in which you are interested. The best way to find out if you qualify is to submit the online application.

What you need to apply

In most cases, you will need the following documents to apply:
  • Income: Two years of W-2s, year-to-date pay stubs, the names of your employers for the past two years, and your work visa or green card (if applicable).
  • Down payment: Proof that you have the down payment (when applicable) such as three months of bank statements from your savings account, a gift affidavit, statements for stock and bonds, or a signed contract for sale on your existing home.
  • Debt: Documents showing any debts you currently owe and a list of your debtors (including child support and alimony).
  • Property: A copy of the listing sheet and legal description of the property, a copy of the signed sales contract and any riders, a deposit verification, and the contact information for involved parties such as builders and real estate agents.
Depending on your situation, you may need to submit additional documents. Once you have all your documents ready, it’s time to apply.

NOLO application process

Here are the highlights of the NOLO application process.
The application slides are intended solely for demonstrative purposes. For 360 Mortgage’s full terms of use regarding NOLO, visit 360 Mortgage’s website.
  1. Visit the 360 Mortgage Group website and click “Apply Now.”360 mortgage group

  2. Choose “Refinance” or “Buy A Home.” In this example, we will show the after selecting “Refinance”360 mortgage

  3. Enter your name, email, and mobile phone number.360 mortgage

  4. Enter your address.360 mortgage group

  5. Provide your marital status.360 mortgage

  6. Validate your phone number.360 mortgage

  7. Check your credit score.360 mortgage

  8. Next, you’ll see the sections of the application. Click “Start” on each section to complete it. These include property, about me, employment, assets, real estate, declarations, and more.360 mortgage

  9. Select your bank.360 mortgage

  10. Log into your checking or savings account so we can access your financial information seamlessly.360 mortgage

  11. Answer a few questions for government monitoring (optional).

  12. 360 mortgage

    When everything is 100% complete, submit your loan application.360 mortgage

  13. Then, you will get the result.360 mortgage

The process can vary from one customer to the next due to subsections that can occur. However, the above gives you an idea of the core flow of the application.


It all sounds great, but how safe is a mortgage lending process that is completely online? According to Greco, the following security measures are in place on the NOLO platform:
  • 256-bit bank-level security and 24/7 monitoring
  • A multi-pronged approach in the approval process to protect against fraud (limited personal information is required, rarely a social security number)
  • Identity data aggregation generates personal verification questions specific to the borrower
  • Device and location validation
These all help to create a secure online platform where your private information is protected.

Customer service

If you need to get in touch with the company, you can call the 360 Mortgage customer service phone number at (866) 360-4636, send an email to, or fill out the form on the 360 Mortgage website. There is currently no online chat feature.

360 Mortgage review and summary

Many lenders offering other loan types (such as auto and personal) have adopted quick online applications, while mortgage companies have been behind the curve. Until now. 360 Mortgage has shaken up the mortgage industry standard with its NOLO platform.
Greco says, “While other systems may claim to be fully digital, the truth is, they often make unrealistic assumptions about the borrower. In turn, this sets false expectations and a difficult borrowing process. At some point in the mortgage process, they will require borrowers to speak to a loan officer to verify their identity, submit extensive information, or provide authorization.”
He adds, “With NOLO, there is absolutely no need to speak to a loan officer at any point in the process – unless, of course, our customers would like to do so. In essence, the borrower becomes their own loan officer.”
Beyond the platform, 360 Mortgage has a great selection of loan programs that can suit almost any need from buying to pulling out equity. Their customer service is a little thin, but hopefully, that will expand in time as they just went direct to consumers a few months ago.
If you’d prefer to be your own loan officer and would like to see what you can get with 360 Mortgage, click here.

Jessica Walrack

Jessica Walrack is a personal finance writer at SuperMoney, The Simple Dollar,, Commonbond, Bankrate, NextAdvisor, Guardian, and many others. She specializes in taking personal finance topics like loans, credit cards, and budgeting, and making them accessible and fun.

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