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How to Remove Account Recovery Service From your Credit Report

Last updated 07/03/2024 by

Silas Bamigbola

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Account recovery services are essential for managing and resolving unpaid debts. This comprehensive guide covers how these services work, their impact on credit scores, steps for dealing with collection accounts, and practical tips for negotiating settlements and protecting your rights. By understanding these elements, you can effectively handle debt collection issues and improve your financial health.
Account recovery services play a critical role in the financial landscape by managing and recovering unpaid debts. These services are often used by creditors who have exhausted their efforts to collect payments. Understanding how account recovery services operate, their impact on your credit score, and your rights when dealing with them is crucial for maintaining financial health. This guide provides an in-depth look at account recovery services, offering practical advice and strategies for handling debt collection issues effectively.

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What are account recovery services?

Account recovery services, commonly known as debt collection agencies, specialize in recovering unpaid debts from consumers on behalf of creditors. These agencies either purchase delinquent debts at a reduced price or are hired to collect on behalf of the original creditor. Their primary goal is to recover the outstanding amounts through various means, including phone calls, letters, and legal actions.

How do account recovery services acquire debts?

Debt collection agencies acquire debts through two primary methods:
  1. Debt purchase: Agencies buy delinquent debts from original creditors at a fraction of the debt’s value. This purchase gives them the right to collect the full amount owed.
  2. Third-party collection: Agencies are hired by creditors to collect debts on their behalf. In this scenario, the agency does not own the debt but earns a fee or a percentage of the amount collected.

The impact of account recovery services on credit scores

When a debt is sent to collections, it can significantly impact your credit score. Collection accounts are considered derogatory marks and can remain on your credit report for up to seven years from the date of the first delinquency. This can lower your credit score and hinder your ability to obtain new credit, secure loans, or even get a job.

Pro Tip

Regularly check your credit report for errors. Disputing inaccuracies can help improve your credit score and remove unwarranted collection accounts.

How to deal with account recovery services

Steps to take when contacted by a collection agency

If you are contacted by an account recovery service, it is essential to handle the situation calmly and strategically:
  1. Verify the debt: Request validation of the debt to ensure it is legitimate and accurately reflects the amount owed.
  2. Understand your rights: Familiarize yourself with the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) to know your rights.
  3. Negotiate a settlement: Consider negotiating a settlement to pay off the debt for less than the full amount owed. Ensure any agreement is documented in writing.

Removing account recovery services from your credit report

Having a collection account from Account Recovery Services on your credit report can significantly affect your credit score and financial health. Here are detailed steps you can take to remove this collection account from your credit report:

1. Verify the debt

The first step is to ensure that the debt in question is valid and accurately reported. Request a debt validation letter from Account Recovery Services. Under the Fair Debt Collection Practices Act (FDCPA), they are required to provide proof that the debt is yours and the amount is accurate. Send a debt validation letter within 30 days of their first contact.

2. Dispute inaccuracies

If there are any errors or discrepancies in the collection account, you can dispute them with the credit bureaus. You can file disputes online, by mail, or over the phone. Include any supporting documents that prove the inaccuracies. The credit bureaus will investigate your claim and must respond within 30 days.

3. Negotiate a pay-for-delete agreement

Another option is to negotiate a pay-for-delete agreement with Account Recovery Services. This involves offering to pay the debt (or a portion of it) in exchange for them removing the collection account from your credit report. Get this agreement in writing before making any payment to ensure they fulfill their promise.

4. Request a goodwill deletion

If the debt is valid but you have a good payment history otherwise, you can request a goodwill deletion. Write a goodwill letter to Account Recovery Services explaining your situation and asking them to remove the collection account as a gesture of goodwill. This method is more effective if you have already paid the debt and have a genuine reason for the delinquency.

5. Seek professional help

If these steps seem daunting, consider seeking help from a credit repair company. These professionals can handle disputes, negotiations, and other processes on your behalf. They can increase the likelihood of successfully removing the collection account from your credit report.

Pro Tip

Always communicate with collection agencies in writing and keep records of all correspondence. This can be crucial if disputes arise.

Request all correspondence in writing

Ensure a documented record of communications with Account Recovery Services by requesting written correspondence. Contact Account Recovery Services at the following address:
Account Recovery Services contact information
PO Box 7648, Goodyear, AZ 85338-0645
Ph# +1 800-958-2678

How to file a complaint against Account Recovery Services

If you believe Account Recovery Services has violated your rights or engaged in unethical practices, you can file a complaint with the appropriate authorities:
  1. Federal Trade Commission (FTC): The FTC oversees debt collection practices and can take action against agencies that violate the law. File a complaint online at the FTC’s website.
  2. Consumer Financial Protection Bureau (CFPB): The CFPB handles complaints about financial products and services, including debt collection. Submit your complaint through the CFPB’s online portal.
  3. State Attorney General’s Office: Your state Attorney General’s office can investigate and address complaints against debt collectors. Visit your state’s Attorney General website for the contact details and instructions for filing a complaint.

Understanding your rights under the FDCPA and FCRA

The Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) provide consumers with protections and rights when dealing with debt collectors:
  1. FDCPA protections: The FDCPA prohibits debt collectors from using abusive, unfair, or deceptive practices. It also provides guidelines on how and when debt collectors can contact you.
  2. FCRA protections: The FCRA ensures the accuracy, fairness, and privacy of information in consumer credit reports. It allows you to dispute inaccurate or incomplete information on your credit report.

Steps to improve your credit score after dealing with collections

After resolving a collection account, take these steps to improve your credit score:
  1. Pay your bills on time: Consistently paying your bills on time is one of the most significant factors in improving your credit score.
  2. Reduce outstanding debt: Paying down existing debt can help improve your credit utilization ratio, which is a key component of your credit score.
  3. Monitor your credit report: Regularly check your credit report for errors and discrepancies. Dispute any inaccuracies promptly.


Dealing with account recovery services can be challenging, but understanding your rights and options can help you manage and resolve your debts effectively. By staying informed and proactive, you can mitigate the negative impact on your credit score and work towards financial stability. If you find the process overwhelming, consider seeking assistance from a credit repair professional to navigate the complexities of debt collection and improve your financial health.

Frequently asked questions

Is Account Recovery Services a legitimate company?

Yes, Account Recovery Services is a legitimate debt collection agency. They are based in Goodyear, Arizona, and provide collection services for various industries, including credit card companies, student loan providers, and utility companies. They operate in compliance with the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA).

How can I remove Account Recovery Services from my credit report?

You can remove Account Recovery Services from your credit report by verifying the debt, disputing inaccuracies, negotiating a pay-for-delete agreement, requesting a goodwill deletion, or seeking help from a credit repair company. Each of these methods involves specific steps to ensure the debt is handled correctly and removed from your report.

What should I do if Account Recovery Services contacts me?

If Account Recovery Services contacts you, the first step is to verify the debt. Request validation of the debt to ensure it is accurate and belongs to you. Understand your rights under the FDCPA and FCRA, and consider negotiating a settlement or seeking professional help if needed.

Can Account Recovery Services sue me or garnish my wages?

While it is possible for Account Recovery Services to sue you or garnish your wages, it is not a common practice. They would need to win a lawsuit against you to obtain a judgment, which could then lead to wage garnishment or a bank levy. It is essential to communicate with them and address the debt to avoid such actions.

How do I file a complaint against Account Recovery Services?

If you believe Account Recovery Services has violated your rights, you can file a complaint with the Federal Trade Commission (FTC), the Consumer Financial Protection Bureau (CFPB), or your state Attorney General’s office. Provide detailed information about your interactions with the agency and any supporting documentation.

Key takeaways

  • Account recovery services help creditors recover unpaid debts, impacting your credit score.
  • Understand your rights under the FDCPA and FCRA when dealing with debt collectors.
  • Negotiating settlements and disputing inaccuracies can help improve your credit score.
  • Regularly monitor your credit report to catch and dispute any errors.
  • Communicate with collection agencies in writing and keep records of all interactions.

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