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How to Remove Payliance from Your Credit Report

Last updated 07/04/2024 by

Silas Bamigbola

Edited by

Fact checked by

Dealing with debt collectors like Payliance can be stressful and detrimental to your credit report. This comprehensive guide will help you navigate the process of removing Payliance from your credit report. It covers the impact of this debt collection agency on your credit score, methods for disputing and removing the account, your legal rights, negotiation strategies, and steps to protect your financial health.

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Understanding Payliance

Payliance is a debt collection agency that buys or collects debt from various creditors. They may appear on your credit report if you have overdue or defaulted accounts. This can significantly impact your credit score and hinder your ability to secure loans or other financial opportunities.

Who does Payliance collect for?

Payliance collects debt on behalf of various lending companies, including credit card and loan companies. In some cases, they purchase the debt for a fraction of its original value. In other cases, they are hired to collect debts that other companies have written off as uncollectible.

Impact of Payliance on your credit score

Having a collection account from Payliance on your credit report can severely impact your credit score. Any derogatory mark, such as a collections account, can lower your score and make it difficult to obtain credit or loans. Collections accounts remain on your report for up to seven years from the date of the first delinquency.

Does Payliance hurt my credit score?

Yes, any collections account can negatively affect your credit score. It indicates financial difficulty and a history of non-payment, which can be a red flag to potential creditors.

Steps to remove Payliance from your credit report

Removing Payliance from your credit report involves several steps. It requires diligence and knowledge of your rights under the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA).

1. Verify the debt

First, verify that the debt belongs to you and that the amount is accurate. Under the FDCPA, you have the right to request a debt validation letter from Payliance. This letter should include details about the debt, such as the original creditor, the amount owed, and any relevant account information.

2. Dispute inaccurate information

If you find any inaccuracies in the debt validation letter or your credit report, dispute the information with the credit bureaus. According to the FCRA, you have the right to challenge any incorrect or unverifiable information on your credit report. Submit a dispute to the credit bureaus (Experian, Equifax, and TransUnion) with supporting documentation to prove the errors.

Pro Tip

Dispute any inaccuracies in writing and send your dispute to the credit bureaus via certified mail to ensure it is tracked and received.

3. Negotiate a pay-for-delete agreement

A pay-for-delete agreement involves negotiating with Payliance to remove the collections account from your credit report in exchange for payment. While not all debt collectors agree to this, it is worth attempting. Ensure you get the agreement in writing before making any payments.

4. Seek professional help

If you are struggling to manage the dispute process or negotiate with Payliance, consider seeking help from a credit repair company. These professionals can analyze your credit report, identify errors, and negotiate with creditors on your behalf.

Your legal rights when dealing with Payliance

Understanding your legal rights is crucial when dealing with debt collectors like Payliance. The FDCPA and the FCRA provide protections that can help you manage your interactions with Payliance.

Fair Debt Collection Practices Act (FDCPA)

The FDCPA governs how debt collectors can interact with consumers. It provides protections against unfair, deceptive, and abusive practices.
  • Protection from harassment: Debt collectors cannot harass you, use obscene language, or make threats of violence.
  • Verification of debts: You have the right to request verification of the debt, including the amount owed and the name of the original creditor.
  • Cease and desist: You can request that the debt collector stop contacting you about the debt.

Fair Credit Reporting Act (FCRA)

The FCRA regulates how your credit information is collected, used, and shared. It gives you the right to dispute inaccurate information on your credit report and ensures that only accurate and verifiable information is reported.

Request all correspondence in writing

Ensure a documented record of communications with Payliance by requesting written correspondence. Contact Payliance at the following address:
Payliance contact information
800-634-4484 (Merchant Services)
866-945-8964 (Collections/Check Writer Support)

How to file a complaint against Payliance

If you believe Payliance has violated your rights under the FDCPA or FCRA, you have the option to file a complaint. Here’s how:
  1. Consumer Financial Protection Bureau (CFPB): File a complaint online here or by calling 1-855-411-2372.
  2. State’s Attorney General: You can also file a complaint with your state’s Attorney General’s office. Contact information for your state’s Attorney General can typically be found on their official website.
  3. Federal Trade Commission (FTC): File a complaint online here.

Documenting your complaint

When filing a complaint, it’s important to provide as much detail as possible. Include the name of the debt collector, the date and time of the alleged violation, and any supporting documentation such as letters, emails, or phone records. This information will help the authorities investigate your complaint more effectively.

Following up on your complaint

After filing your complaint, follow up with the relevant agency to ensure that your case is being handled. Keep records of all communications and updates related to your complaint. If you do not receive a satisfactory resolution, you may need to consult with a consumer protection attorney to explore further legal action.

Verify the debt details

Before taking any action, ensure that the debt Payliance is trying to collect is yours and that the amount is accurate. You can request a debt validation letter under the FDCPA.

Understanding your credit report

Regularly reviewing your credit report is crucial to catch any inaccuracies early. This includes checking for any accounts reported by Payliance.

Tips for negotiating with debt collectors

Negotiating with debt collectors can be challenging. Learn strategies to effectively communicate and negotiate with Payliance to potentially remove negative marks from your credit report.


Dealing with Payliance and other debt collectors can be challenging, but understanding your rights and the steps you can take to remove negative marks from your credit report is crucial. By verifying the debt, disputing inaccuracies, and considering options like pay-for-delete agreements, you can work towards improving your credit score. If you need help, don’t hesitate to reach out to credit repair professionals who can guide you through the process and help you achieve a positive resolution.

Frequently asked questions

How long does a collection account stay on my credit report?

A collection account can remain on your credit report for up to seven years from the date of the first delinquency.

Can paying off a collection account improve my credit score?

Paying off a collection account may improve your credit score slightly, but the negative mark will still remain on your report for up to seven years. Negotiating a pay-for-delete agreement can be more beneficial if you can get the debt collector to agree.

What should I do if Payliance violates my rights?

If you believe that Payliance has violated your rights under the FDCPA or FCRA, you can file a complaint with the Consumer Financial Protection Bureau (CFPB) or seek legal advice to explore your options for recourse.

Can I remove a collection account by disputing it?

Yes, if the information on the collection account is inaccurate, unverifiable, or fraudulent, you can dispute it with the credit bureaus to have it removed from your credit report.

How can I prevent future collection accounts on my credit report?

To prevent future collection accounts, manage your debts responsibly, make timely payments, and monitor your credit report regularly for any inaccuracies or signs of identity theft.

Is Payliance a legitimate company?

Yes, Payliance is a legitimate debt collection agency. They are not a scam or fake company, but they may engage in aggressive collection tactics such as frequent phone calls or letters. It is important to know your rights when dealing with debt collectors to protect yourself from harassment and ensure fair treatment.

Why does Payliance keep calling me?

Payliance is attempting to collect a debt by contacting you through phone calls. If these calls are frequent or harassing, you have the right to request they cease communication. Sending a written request to stop contact can help manage the situation. If harassment continues, you may need to seek legal assistance.

Key takeaways

  • Payliance is a legitimate debt collection agency that can significantly impact your credit score.
  • You have the right to request debt validation and dispute any inaccuracies in your credit report.
  • Negotiating a pay-for-delete agreement can potentially remove the negative mark from your credit report.
  • Seek professional help if you need assistance managing disputes or negotiating with debt collectors.
  • Understanding your rights under the FDCPA and FCRA can help you protect yourself from unfair collection practices.

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