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Last Updated: 04/18/2025

Travelers Auto Insurance

from Travelers

Last Updated: 04/18/2025

Travelers Auto Insurance logo
Mostly not recommended10 total votes
1 users recommend
3 users are unsure
6 users don't recommend

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Community Rating

Mostly not recommended

Financial Strength Rating

A+(Verified 04/18/2025)

Number of Reviews

10

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Travelers Auto Insurance Review

Travelers is a car insurance carrier based in Hartford, CT. The insurance company was founded in 1853 and offers car insurance in 50 states (and Washington, DC).
If you're considering whether Travelers auto insurance is a good option for you, read on.

Travelers auto insurance Pros & Cons

Travelers auto insurance FAQ

What types of car insurance coverage options does Travelers auto insurance offer?

Although we often talk about car insurance in the singular, it really includes several types of coverage options.

Travelers auto insurance customers can also add the following riders or endorsements to their insurance policies:

  • Accident Forgiveness: Travelers offers accident forgiveness, which excuses your first accident. This means no insurance rate increase, even if it's your fault.
  • Transportation Network Company or ride-sharing coverage: Standard car insurance policies don't provide coverage the moment you log into a TNC or a ridesharing app like Uber or Lyft. This endorsement covers this gap.
  • Modified Vehicle Insurance: This coverage, also known as customized parts and equipment coverage, can help repair or replace alterations and upgrades you make to your vehicle. Notice that most car insurance policies will only cover original equipment so you may want to consider this policy if you've invested a lot of money on aftermarket parts and upgrades.
  • Rental Car Coverage: Rental car coverage, also known as rental car reimbursement, pays for the cost of a car rental if you can't drive your vehicle because of a covered loss, such as a car accident, theft, or vandalism.
  • Loan / Lease / GAP Coverage: GAP coverage covers the difference between what you owe on your vehicle and its current cash value in the event of a total loss.
  • Emergency Roadside Service: Coverage varies by carrier but it typically includes jump starts for dead batteries, labor to change a flat tire, towing, and lockout services.

Does Travelers auto insurance have roadside assistance?

Emergency Roadside Service available. Yes, Travelers offers roadside assistance to policyholders. Coverage varies by carrier but it typically includes jump starts for dead batteries, labor to change a flat tire, towing, and lockout services.

Does Travelers auto insurance offer ridesharing insurance?

Ridesharing coverage available. Yes, Travelers auto insurance offers ridesharing insurance to policyholders as a rider or endorsement. Standard car insurance policies don't provide coverage the moment you log into a TNC or a ridesharing app like Uber or Lyft.

What benefits does Travelers auto insurance offer?

Travelers auto insurance offers the following benefits to its customers:
  • 24/7 Phone Availability: Customer service is staffed around the clock.
  • Local Agents: Perfect for people who prefer the personal touch of a local insurance agent.
  • Free Policy Cancellation: No cancellation fees for ending your policy early.
  • Digital Claims Reporting: Never fax or mail a document again.
  • Mechanical / Auto Body Repair Network: Enjoy the competitive prices and peace of mind of having access to a network of service and repair shops.

What insurance discounts does Travelers auto insurance offer?

When you ask for an insurance quote with Travelers auto insurance, make sure you ask for all the insurance discounts you qualify for. These are the insurance discounts currently available that are specific to car insurance.
  • Alternative Fuel / Hybrid: For some reason, possibly because they drive fewer miles, people who own hybrids or alternative fuel vehicles pose a lower insurance risk. If your car is green, make sure you earn the rewards.
  • Internal Safety Features: Travelers auto insurance offers additional savings if you have seatbelts, airbags, and similar safety features. Ask what other safety features on your car will trigger an insurance discount.
  • New Vehicle: If you buy a current year or previous year model, you will qualify for an insurance discount on your premium.
  • Telematics Device (Usage-Based Insurance): You can qualify for an insurance discount if you agree to install a sensor that records your driving habits.
Want more insurance discounts? Check the insurance discounts tab for a full list of general policy insurance discounts you can qualify for with Travelers auto insurance.

How does Travelers calculate insurance rates?

Car insurance companies guard their risk-assessment algorithms as a trade secret, and Travelers is no exception. However, you can be confident that Travelers auto insurance will take into consideration your driving record, age, gender, marital status, and address.
Other factors it will take into consideration are your vehicle (make and model), insurance history, and how you use your car.

Does Travelers auto insurance use your credit score?

It is safe to assume that, when legal, a car insurance company will use your credit score as a rating factor. There are two exceptions.
  1. If you live in California, Hawaii, or Massachusetts, a car insurance company is not allowed to use your credit report as a rating factor.
  2. There are also a handful of car insurance companies that base their insurance rates exclusively on telematic data. These companies collect information on your driving behavior and use it to determine the risk you pose as a driver.

How can I get a Travelers auto insurance insurance quote?

  • Visit the Travelers website.
  • Fill out the insurance online quote application form. You will typically need to provide personal information, such as your name, vehicle, driver's license, and address.
  • Check the information is accurate and submit your application.

SuperMoney Disclosure: SuperMoney.com is an independent, advertising-supported service. The owner of this website may be compensated in exchange for featured placement of certain sponsored products and services, or your clicking on links posted on this website. Read more...

Editorial Disclaimer: Editorial and user-generated content on this page is not provided or commissioned by the issuer. Opinions expressed here are the author's alone and have not been approved or otherwise endorsed by any financial institution, including those that are advertising partners.

Travelers Auto Insurance logo

Message from Travelers auto insurance

It’s quick and easy to get a car insurance quote today. Whatever you drive, wherever you go, feel confident that you, your loved ones and your pockets are properly protected. Let us worry about the risks of the road, while you enjoy the freedom of the ride. Choose the coverage that’s right for you. See what’s included in basic car insurance coverage and what, if anything, you may need to add. Purchasing multiple policies such as car and home, a safe driving history and low mileage are among the many ways that you can save money on car insurance.

Contact

Headquarters

One Tower Square
Hartford, CT 06183
Visit Site
Email Support

Hours of Operation

Sunday
8:30AM - 6:00PM
Monday
8:00AM - 11:00PM
Tuesday
8:00AM - 11:00PM
Wednesday
8:00AM - 11:00PM
Thursday
8:00AM - 11:00PM
Friday
8:00AM - 11:00PM
Saturday
8:30AM - 6:30PM

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SuperMoney Net Recommendation Score

SuperMoney users mostly don't recommend this product, giving it a user recommendation score of -50, or 2 on a 5-point rating scale.

-50

-1000+100
No one recommends
Everyone recommends
The recommendation score reflects customer satisfaction with a provider. A score of +100 means every customer recommends the provider, while -100 means none of them do. These scores are based entirely on community member votes and are not influenced by partner compensation. SuperMoney removes fake reviews when detected.

Travelers Auto Insurance Community Reviews

Would you recommend Travelers Auto Insurance to your friends?

CL

Cnadace L.

Oct 11, 2020

May or may not recommend

I only started started using Travelers insurance not long ago. The only reason I might recommend it is because of the price being lower than other auto insurance companies. The service was not bad either. They got things done for me very quickly after I sent them the required documents. The insurance covers bodily injury, property damage, and collision accidents.

U

Anonymous

Jun 11, 2015

May or may not recommend

So , you would think that i could get some kind of notice that would explain the sudden change in my policy cost. Nope, and when i called to inquire about this matter i had to deal with being passed on to someone else who knew less then the previous. I am no longer with Travelers.

U

Anonymous

Jun 11, 2015

May or may not recommend

Avoid Travelers at all cost. The customer service was terrible. I never felt they had my best interest , or any interest at all , except for theirs. So lacking in every aspect of professionalism. ...Show More

U

Anonymous

Jun 11, 2015

May or may not recommend

So , i carried Travelers for a few years. I made 2 claims in that time and they were taken care of to my satisfaction. On the whole i would say the relationship was great. I would recommend these guys.

U

Anonymous

May 13, 2015

May or may not recommend

Every year Travelers has increased my rate. So you would think that I could get some kind of notice that would explain this increase. Nope! And when I called to inquire about this matter I had to deal with being passed on to someone else who knew less than the previous person. I am no longer with Travelers.

U

Anonymous

May 13, 2015

May or may not recommend

Avoid Travelers at all cost. The customer service was terrible. I never felt they had my best interest , or any interest at all, except for theirs. So lacking in every aspect of professionalism.

U

Anonymous

May 9, 2015

May or may not recommend

My policy has four cars and four drivers, 2 of them under the age of 21. When I got my renewal this year, they had all four cars at the same yearly cost. When I called, they said there was a hit and run accident on one of our records, so apparently my rates are going up because of this. My sons rates should increase, but not all four of ...Show More

U

Anonymous

May 9, 2015

May or may not recommend

What cant these guys do? Every experience and interaction that I have had with them has been top notch and very easy to get through. I love my Travellers insurance!

U

Anonymous

May 9, 2015

May or may not recommend

I have been with Traveler's for just under a year and haven't had any problems yet. They gave me great rates and huge savings when I bundled my home and auto premiums together.

U

Anonymous

May 9, 2015

May or may not recommend

I had an accident and the claims lady was the rudest person I have ever talked to. I was hit by a semi truck and my car was totaled. Even the police report said it was the other guys fault. But the claims lady called me back 5 weeks later to tell me they were not covering the damage.

Showing 10 of 10 reviews

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