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Last Updated: 04/18/2025

Subaru Motors Finance

in Auto Loans from Chase Bank

Last Updated: 04/18/2025

Strongly not recommended25 total votes

4 users recommend

21 users don't recommend

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Highlights

Community Rating

Strongly not recommended

Amount Range

N/A

APR (Fixed APR)

1.9% - 20%(Verified 06/21/2024)

Disclaimer popup with additional information

Credit Score Range

650 - 850

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Loan Term (Months)

Up to 72

Number of Reviews

Subaru Motors Finance Disclosure: "Subject to credit approval, vehicle insurance approval and vehicle availability."

SuperMoney Disclosure: SuperMoney.com is an independent, advertising-supported service. The owner of this website may be compensated in exchange for featured placement of certain sponsored products and services, or your clicking on links posted on this website. Read more...

Editorial Disclaimer: Editorial and user-generated content on this page is not provided or commissioned by the issuer. Opinions expressed here are the author's alone and have not been approved or otherwise endorsed by any financial institution, including those that are advertising partners.

Message from Subaru Motors finance

JPMorgan Chase and Co. is the name of the holding company and the firm serves its customers and clients under its Chase and JPMorgan brands. We are proud of our long tradition of integrity, honesty and respect. Because that goes a long way in insuring trust and accountability today and into the future.

JPMorgan Chase Bank, N.A. (“Chase”) provides auto financing and leasing to Subaru customers through the Subaru Motors Finance (SMF) program. Whether you choose to finance a new or pre-owned Subaru, or lease a new one, we offer you several distinct advantages with the SMF program available through your Subaru retailer.

Contact

Headquarters

270 Park Avenue

New York, NY 10017

Visit Site

Email Support

Hours of Operation

Sunday

Closed

Monday

9:00AM - 5:00PM

Tuesday

9:00AM - 5:00PM

Wednesday

9:00AM - 5:00PM

Thursday

9:00AM - 5:00PM

Friday

9:00AM - 6:00PM

Saturday

9:00AM - 1:00PM

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Amount Range

$4K - $600K

APR

2.99% - 24.99%

Disclaimer popup with additional information

Credit Score Range

650 - 850

300

850

Loan Term (Months)

Up to 72

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SuperMoney Net Recommendation Score

SuperMoney users don't recommend this product, giving it a user recommendation score of -68, or 1.6 on a 5-point rating scale.

-68

-1000+100

No one recommends

Everyone recommends

The recommendation score reflects customer satisfaction with a provider. A score of +100 means every customer recommends the provider, while -100 means none of them do. These scores are based entirely on community member votes and are not influenced by partner compensation. SuperMoney removes fake reviews when detected.

Subaru Motors Finance Community Reviews

Would you recommend Subaru Motors Finance to your friends?

Anonymous

Nov 2, 2022

May or may not recommend

Decided to pay off my lease and own my car. It was next to impossible. They requested a handwritten pay off sheet and then refused to send my title after they cashed my $20k payoff check because my handwritten 5 looked like an S. Perhaps if a human had helped me instead of instructions on a website, it wouldn't be so complicated. The subaru dealer I went yo wanted nothing ...Show More

Anonymous

Sep 2, 2022

May or may not recommend

It would be easier to conduct a symphony of toddlers than work with this company. I wasn't aware that this level of incompetence was possible - but it is - it's alive and well here. I've wasted so many hours of my life on the phone with these people they should owe me a car at this point. I will personally be moving all my Chase related banking elsewhere as a ...Show More

Kathryn W.

Jul 25, 2022

May or may not recommend

I have been trying to payoff my lease for over a month. Customer service transfer you to "probate". Probate never answers. Left messages per suggestion of customer service - calls NEVER returned. Someone. helped me find an online pay-off statement (no obvious or customer friendly way to find this) - it was a cumbersome, frustrating process. Okay, then overnighted a check 12 days ago. ...Show More

Anonymous

Jun 29, 2021

May or may not recommend

I will never thank enough my Subaru dealership and especially Subaru Motors Finance for giving me an impossible APR and impossible price for a first time buyer and it’s very easy to set the auto payment on the Chase website.

Diana V.

Feb 19, 2021

May or may not recommend

I have been leasing from Subaru motors Finance for 6+ years. Since Oct 2020 they have been applying my payments to the wrong account and pointing fingers, telling me that it's my bank making the mistake. Called the bank and they are telling me that Chase has changed the process of bell pay payments. Even though I have been in contact with Subaru Motors Finance, but have been put in ...Show More

Anonymous

Dec 18, 2020

May or may not recommend

Charged us even though we paid off our lease, they claim no one checks their PO Box that we were told to send the final check to , in a timely manner. They are making us jump through a lot of hoops to resolve this and it is as I type unresolved. Smells like a con to me to extract hundreds of dollars from people, and during a pandemic. I'll ...Show More

Alyssa B.

Nov 20, 2020

May or may not recommend

Oh. my. God. If I could give negative stars I would. I will never buy from them again. They double charged me (11.12.20 & 11.13.20) and ended up putting my account into the negatives. Called them the morning after I came back from vacation (11-16-20) and they told me I should expect to see the money back into my account on the 19th. I also got a overdraft fee via ...Show More

Samantha D.

Oct 10, 2020

May or may not recommend

We were able to merge our Subaru Motors Financial account with our Chase online account since they are used as underwriters. That makes paying and managing the loan super simple. The base website is not the easiest to navigate but having a Chase account will make it so much better for your experience.

Anonymous

Jun 18, 2019

May or may not recommend

This is a group of incompetent but polite phone answerers. Have had loan through them and they screw up everything and have no interest in correcting their error AVOID AT ALL COSTS

Elyssa S.

Jan 11, 2019

May or may not recommend

Worst customer service I have ever received. Not only is it almost impossible to get through to an actual person. It’s even more difficult to make a payment unless you allow them to auto withdrawal from you bank account. If you mail in a payment they will hold it for days before processing it. Fair warning. If I could go back I would NEVER do business with Subaru!

Kenny U.

Jan 4, 2019

May or may not recommend

I sat on hold for over 30 minutes one day then the next 45 minutes. As soon as i called back and pressed 2 for dealer services they answered right away and told me it was a 1st come 1st serve basis. lol well if people are on hold for 45 minutes that currently have loans but there is zero wait for dealers to sign people up so they can ...Show More

Anonymous

Nov 5, 2018

May or may not recommend

Would not let me defer my payment for two or even one month as I cannot work for a couple months due to surgery. I have never missed or been late on a payment, and have an 811 credit score. Terrible people.

Anonymous

Oct 29, 2018

May or may not recommend

I have had a very positive experience with Subaru Motor Finance. The representatives were professional.

Anonymous

Sep 11, 2018

May or may not recommend

The leasing program is full of people who are bad at their job, yet they love to charge you as much extra as they can at every opportunity that they get.

Anonymous

Apr 19, 2018

May or may not recommend

This is the most incompetent business office you will likely ever encounter. I leased a new Subaru Outback in 2013. I moved from Massachusetts to Missouri in 2015. In notified Subaru Motor Finance of my plans in April 2015 when I signed a purchase contract for my home in Kansas City. I asked for the necessary documents to relicense and register my leased car in Missouri. ...Show More

Beatrice M.

Mar 26, 2018

May or may not recommend

I have been dealing with Subaru Motors Finance for nearly two years. It was my plan to pay this car off earlier than the amount of payments would indicate. For the first month, I wrote a check for the principal plus an additional 177.55 to be applied to the principal. For the first month, it worked fine. After that, the second payment did not apply the ...Show More

Sarah S.

Jan 4, 2018

May or may not recommend

I am going to refinance to get away from Chase! I made a payment on the date due-it took them 11 days to post it to my acct and another 6 days to be taken out of my checking acct and they slapped me with a late fee. This has happened multiple times. Wish I knew Subaru went through Chase--I would have looked for another bank from ...Show More

Sally H.

Dec 9, 2017

May or may not recommend

I sold a Subaru that Chase gave me a loan for, and Chase closed the account. Then Chase went ahead and withdrew the next monthly payment from my checking account. I demanded an immediate refund. They are still stonewalling me, saying it will take 10 business days. After years of having car and home loans with Chase, ALL of which were paid on time each and every ...Show More

Anonymous

Oct 30, 2017

May or may not recommend

I have not had a single problem with them. My payments are taken directly from my checking account on the day they are supposed to come out.

Anonymous

Oct 22, 2017

May or may not recommend

I signed up on the chase website for an automatic payment. I wanted to pay my loan and pay an extra $77 to my principal. It website does not make it clear that to have to set up one payment for the loan and a second payment for the extra principal payment. My payment was deducted but all of it was credited to the principle. I called and ...Show More

Showing 20 of 25 reviews