Subaru Motors Finance

Refuse to take payments, then try to come after me for late fees. Then they try to take unauthorized money from my personal checking account. Had to freeze my personal account. I ask them why and all they can tell me is they don't know why. I would like some awnsers suburu, I thought you were an honest company.

I only gave them 1 star because I could not give negative stars, They are the worst financing company ever. They are rude, inefficient and do not care about their customers. I totaled my car and my insurance has been waiting on paperwork from them for days. Everytime we call, we are given a different story. One lady told us 3-5 business days but to follow up after two for the status. The next day we were told that they are over 10 days backlogged so I shouldn't expect to ... see the letter submited any time soon. Meanwhile, I have no car, can't settle the claim, but still have an "active lease" which I still need to pay on. I was transferred to a manager who said that the agent who said 3-5 business days was wrong and should have never said that. Don't you think since I was supposedly misinformed, you should comply with what she said. Nope they can care less about their customers! NEVER AGAIN! More Less

To give a review you must post at least one star , I would suggest never financing with the company that makes so many mistakes. They have been billing me for easy pass violation I do not even own the car I forward all kinds of proof and they still are sending me bills . They put my name on the violation because of a Vin number the car was sold in 2015 The violation 2016 and different plate numbers this is fraud with my name ... no one wants to take responsibility Carole Pagliarulo More Less

oh great. I just financed a car thru them last year. Now I wish I would have never done it. These reviews are TERRIBLE. Lost titles, bad customer service.....geezzzzz......

If I could rate Subaru Motors Finance with less than 1 star, I would! After buying my leased car, it has been over 2 months, and I still have not been able to title my car in my name. One screw up after another, sales tax checks made out to the wrong entity - even after I told them 3 times who to make it out to! I am so frustrated with the seeming incompetence of this company. I will never deal with them again - ... IF I ever buy another Subaru! More Less

I have an excellent credit rating so I took the time to research various lenders that would offer me the best possible rate on an auto loan. Another lender came very close, but Subaru Motors Finance took the top spot. I couldn't be happier with my current interest rate. No need to refinance here!

Subaru Motors Finance has been my go-to company for the past couple years. This is my third loan with them, and they continue to satisfy my needs. I've only seen them go above and beyond for their customers. My local Honda dealership is great, too. I'll be returning to them soon.

Subaru has the absolute worst customer follow up. I am in the process of getting my title from them, and it's been such a bad experience. I am the one calling up regularly to see if they sent it, or to make sure they received the documents I sent them. They need a better customer service department.

I have always loved Subaru's, but I could really do without the financing company. They cause more troubles than they are worth, in my opinion. Their customer service is hard to get through, and then difficult to understand. They also can't solve any issues you have. More frustration than the car is worth.

My most recent experience with Subaru Finance has made me never want to drive a Subaru again. I was going to purchase the car after the lease but they have given me different numbers that what was initially agreed upon. I keep sending them proof of the first amount, but they have “yet to receive it”. More than annoying!

What loan company loses a car's title?? Now I am stuck with a paid off car, without a title in my hand. They admitted to losing it, but are so extremely incompetent and rude over the phone. Months have already past and I'm still dealing with this. I am so frustrated by this company.

I love Subaru Finance! It's been only a couple months since I got a loan with them, but so far, so good. I have no complaints. They have the best rates I could find for auto loans. I actually turned down another lender when Subaru offered me something better. Very happy with the process.

Since I pay my monthly bill by physical check, I get my monthly statement a lot later than I would like to. I'm guessing it's because a check takes longer to process than an online payment, but it cuts everything a bit close. I wish they would come up with a better system and get me my monthly statements earlier.

After hearing such great things about Subaru vehicles, I decided to give it a shot. My Subaru is a great car- I am really enjoying it. But the actual Subaru finance department is just awful. I have yet to get the correct paperwork so I can register the car. I'm afraid of getting hit with fees, and have had to get temp. papers for it!

I don't know why I keep getting charged late fees with Subaru Motors Finance! I have NEVER missed a payment in my entire life, including with Subaru. I've tried getting through to them various times, but haven't been able to speak with anyone who can help me. They're so disorganized to think I'm missing payments!