Last Updated: 04/18/2025
MassMutual Investment Account
Unaffiliated
in Investment Advisors from MassMutual
Last Updated: 04/18/2025
SuperMoney User Recommendation Score -89
Strongly not recommended19 total votes
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Highlights
Community Rating
Strongly not recommended
Minimum Initial Investment
$500,000
Management Fee
0.1% - 1.04%
Number of Reviews
MassMutual Investment Account Review
MML investors services is a financial services company founded in 1851 and based in Springfield, MA.
MML investors services Pros & Cons
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MML investors services FAQ
What fees does MML investors services charge?
MML investors services uses a fee-only model.
This means MML investors services gets paid a flat fee regardless of what financial products or services you use. It also means they have a fiduciary responsibility to their clients. Instead of making money on trades commissions or selling products, they recommend an asset allocation and get paid a flat-fee or a percentage of the assets under administration. That requires that they act in their client’s financial best interest at all times.
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| Monthly Service Fee | $0 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Management Fee | 0.1% - 1.04% | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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What management fees does MML investors services charge?
MML investors services charges an annual management fee that starts at 0.1% and ranges up to 1.04%.
Many financial advisors charge based on how much money they oversee by using a fee-structure called “assets under management,” or AUM. For instance, a 0.40% fee translates to $4 per year for every $1,000 an investment advisor manages. Management fees, also known as maintenance fees, cover the operating costs of investment advisors and are typically deducted from your account every month or quarter. The management fee does not cover the underlying expense ratios of the investment vehicles purchased by investment advisors.
What are the investment expense ratios of MML investors services?
Hiring an investment advisor with competitive investment fees is one of the most important steps to maximizing your portfolio's performance. Investment expense ratios can vary drastically depending on the types of accounts and assets involved. A survey by the ICI puts the average expense ratio for actively managed funds at 0.76% and indexed funds at 0.08%. The investment expense ratios of an investment advisor will vary depending on the type of assets they invest in and whether they attach additional charges to fund fees.
MML investors services does not charge fees based on an investment expense ratio. What type of investment accounts and asset classes does MML investors services support?
MassMutual offers the following types of assets and account types.
| Supported Options | Unsupported Options |
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MassMutual does not offer any of the investment vehicles that we track.
What is the minimum amount you have to invest to open an account with MML investors services?
The minimum amount to open an account with MML investors services is $$500,000.SuperMoney Disclosure: SuperMoney.com is an independent, advertising-supported service. The owner of this website may be compensated in exchange for featured placement of certain sponsored products and services, or your clicking on links posted on this website. Read more...
Editorial Disclaimer: Editorial and user-generated content on this page is not provided or commissioned by the issuer. Opinions expressed here are the author's alone and have not been approved or otherwise endorsed by any financial institution, including those that are advertising partners.
Hours of Operation
Sunday
Closed
Monday
8:00AM - 8:00PM
Tuesday
8:00AM - 8:00PM
Wednesday
8:00AM - 8:00PM
Thursday
8:00AM - 8:00PM
Friday
8:00AM - 8:00PM
Saturday
Closed
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Learn MoreSuperMoney Net Recommendation Score
SuperMoney users don't recommend this product, giving it a user recommendation score of -89, or 1.2 on a 5-point rating scale.
-89
-1000+100
No one recommends
Everyone recommends
MassMutual Investment Account Community Reviews
Would you recommend MassMutual Investment Account to your friends?
LJ
Leslie J.
Dec 7, 2023
May or may not recommend
Please ask for the fine print regarding commission and read every single page for fees and sales load fee. They are making commission in the sales load fee. You should just do your research and invest in low cost funds through Vanguard, Fidelity or Charles Schwab that they don't make commission off of. Will give you contradicting answers when you ask for fees. Do not trust them to give you ...Show More
EH
Ericka H.
Nov 4, 2022
May or may not recommend
What Mass Mutual promised us, we would come to find out was a series of lies that would leave us owing them hundreds of thousands of dollars, instead of them owing us that. I cannot stress how important it is that when you are looking for life insurance, you RUN away from Mass Mutual as fast as you can. My husband and I set up life insurance plans over two ...Show More
WC
Wendy C.
Feb 23, 2022
May or may not recommend
They are hard to work with, tried to close account after husband passed away. They would not work with me had to hire a lawyer to get thing done. Then they take their time in closing account. The customer service is bad. Then when closed account they charged me to close it. This account I do not think was setup as owner wanted, but I ...Show More
PH
Patricia H.
Feb 1, 2021
May or may not recommend
My husband and I have been waiting over 3 weeks now as he closed out his 401k. With every call is the same answer, its processing. Where the hell is our money???????????????
U
Anonymous
Jun 5, 2019
May or may not recommend
Worst 401K company I ever worked with, STAY AWAY! They moved my money to different company without notifying me about it, and charged a fee!
Amb L.
Apr 19, 2019
May or may not recommend
Poor customer service. I was charged fees for an expedited service and then told I didnt select that service. I am 100% certain I did, and was charged for it. 5 days later, I am still waiting.
Craig A.
Nov 27, 2018
May or may not recommend
I have a 401k in MM that was from a company I retired from 8 years ago. The money has been in money market all that time as it seems impossible to reinvest without spending a ton of time. The on line site doesn't work with my codes (although I wrote them down and managed to use them once) So I just keep letting the $ sit. Trying to transfer ...Show More
U
Anonymous
Nov 16, 2018
May or may not recommend
The is a worst place you can ever invest money. I recently decided to purchase my primary residence and I am trying to get some money out from my 401K to pay the down payment . Its been 3 weeks I have been calling the customer service department everyday and every time they give me a different story on my loan application . Disorganized , rude they don't ...Show More
U
Anonymous
Sep 28, 2018
May or may not recommend
I would avoid this company for financial investment at all cost. Unfortunately my employer chose them for our 401k and I have never experienced such a nightmare in retrieving my invested funds. They are disorganized, you will never get a rep to transfer you to a manger and their general attitude is "it is what it is" to whatever issues and mistakes may have happened on their or ...Show More
U
Anonymous
Aug 23, 2018
May or may not recommend
DO NOT GIVE THEM YOUR MONEY. THEY MAKE IT IMPOSSIBLE TO CLOSE THE ACCOUNT. DO NOT DO NOT DO NOT GIVE THEM YOUR MONEY. I JUST SPENT 3 HOURS FILLING OUT PAPER FORMS. I HATE YOU.
U
Anonymous
May 2, 2018
May or may not recommend
Poor fund choices...all of my investments are dwindling down to zero, and there is nothing l can do...employer made a bad choice and l am losing everything. Stay away, please.
U
Anonymous
Jan 22, 2018
May or may not recommend
Beware, beware is advice I offer. These people are ill trained, have no follow thru and cost me $20,000 in taxes 2017 based on their advice on a loan I had with my 401K. I was with them for 4 years cause employer used them. What a mistake. I am surprised they can even tie there own shoes. Do not believe it then give em a try. I dare you.
ES
Eric S.
Nov 30, 2017
May or may not recommend
There are more reasons why I would rate this one star than I have patience to detail but here are a two primary highlights:
1) Even though the allocations of my investment is the same as my wife's is with her employer and a different vendor and even though the market is at record highs I never got more than 6% gain and more than once my account has had negative ...Show More
D
Daniel
Nov 27, 2017
May or may not recommend
I cannot get anyone to help me with getting my own money out of my account. Have tried numerous times to get my own money but they keep saying I have to get something signed from the owner of the company that won't get back to me. It's been 3 months. They don't care about the person that invested there money, all they care about is the people that set ...Show More
U
Anonymous
Nov 10, 2017
May or may not recommend
Absolutely terrible service. Gave wrong information twice and ran me in circles! I? asked to speak with management two separate occasions and they were “busy”. Was told everything is in good standing, money should process next week for my unforeseen financial. Two weeks still nothing now they want even more paperwork! Terrible! This is a terrible poorly managed company!
U
Anonymous
Oct 4, 2017
May or may not recommend
Absolutely horrendous web and mobile experience. The company 401k they offer only has high fee funds. Fidelity was so much better. Slow responses from customer service and no ability to even change contribution amount online.
U
Anonymous
Feb 17, 2017
May or may not recommend
I have tried Mass Mutual twice over the years. Both times I left my money with them too long. They charge unbelievably high fees and erode your savings. The first experience was a MM mutual fund. My family purchased a $500 share in the 1990s ... it was worth $125 when I finally pulled it in 2016. Think about how much that should have grown. ...Show More
U
Anonymous
May 16, 2015
May or may not recommend
I didn't have a choice to use Mass Mutual or not - they are just who my employer offers the 401k plan through. But I will tell you one thing - I think they are the most helpful and knowledgable people about all this investment stuff. Im happy to have them on my side.
Jen L.
Jun 23, 2014
May or may not recommend
I was a participant in a company sponsored 401k plan for several years that used Mass Mutual as their 401k company. I found that their website was very informative for someone who didn't know much about retirement funds. I also attended several of their educational seminars and found them to be very informative as well. Overall, I really enjoyed working with Mass Mutual, trusted them completely with managing my money, ...Show More
Showing 19 of 19 reviews
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