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MassMutual (Company)

Mostly not recommended31 total votes across 2 products

11 users recommend

3 users are unsure

17 users don't recommend

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Insurance

MassMutual Life Insurance
Strongly recommended
12 Reviews
11
View Product

Investment

MassMutual Investment Account
Strongly not recommended
19 Reviews
2
17
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MassMutual Review

MassMutual was founded in 1851 and is based in Springfield, MA.

Learn more about MassMutual and its products by browsing the services it offers. You can also read our community reviews and hear what others have to say about their experience with MassMutual.

SuperMoney Disclosure: SuperMoney.com is an independent, advertising-supported service. The owner of this website may be compensated in exchange for featured placement of certain sponsored products and services, or your clicking on links posted on this website. Read more...

Editorial Disclaimer: Editorial and user-generated content on this page is not provided or commissioned by the issuer. Opinions expressed here are the author's alone and have not been approved or otherwise endorsed by any financial institution, including those that are advertising partners.

Message from MassMutual

As a mutual company, we operate for the benefit of our members and participating policyowners. We manage the company with a focus on their long-term interests and are not subject to the expectations of Wall Street analysts or stockholders. Throughout our history, this focus on the long-term has helped us provide financial and retirement security to millions of people. And while they're not guaranteed, we've consistently paid dividends to eligible participating policyowners since the 1860s. Our success is reflected in our financial strength ratings1, which are among the highest of any company in any industry.

Contact

Headquarters

1295 State Street

Springfield, MA 01111

(800) 272-2216

Email Support

Hours of Operation

Sunday

Closed

Monday

8:00AM - 8:00PM

Tuesday

8:00AM - 8:00PM

Wednesday

8:00AM - 8:00PM

Thursday

8:00AM - 8:00PM

Friday

8:00AM - 8:00PM

Saturday

Closed

SuperMoney Net Recommendation Score

SuperMoney users mostly don't recommend this product, giving it a user recommendation score of -19, or 2.6 on a 5-point rating scale.

-19

-1000+100

No one recommends

Everyone recommends

The recommendation score reflects customer satisfaction with a provider. A score of +100 means every customer recommends the provider, while -100 means none of them do. These scores are based entirely on community member votes and are not influenced by partner compensation. SuperMoney removes fake reviews when detected.

MassMutual Community Reviews

Would you recommend MassMutual to your friends?

Leslie J.

Dec 7, 2023

May or may not recommend

Review for MassMutual Investment Account

Please ask for the fine print regarding commission and read every single page for fees and sales load fee. They are making commission in the sales load fee. You should just do your research and invest in low cost funds through Vanguard, Fidelity or Charles Schwab that they don't make commission off of. Will give you contradicting answers when you ask for fees. Do not trust them to give you ...Show More

Mazhar C.

Nov 25, 2022

May or may not recommend

Review for MassMutual Life Insurance

Mass Mutual was offered through my employer, not my choice. But am happy so far. They do have other financial services that I've signed up for and good experience so far. Company is pretty stable. Their customer reps are very responsive and knowledgeable.

Ericka H.

Nov 4, 2022

May or may not recommend

Review for MassMutual Investment Account

What Mass Mutual promised us, we would come to find out was a series of lies that would leave us owing them hundreds of thousands of dollars, instead of them owing us that. I cannot stress how important it is that when you are looking for life insurance, you RUN away from Mass Mutual as fast as you can. My husband and I set up life insurance plans over two ...Show More

Rin L.

Sep 3, 2022

May or may not recommend

Review for MassMutual Life Insurance

Everyone seem to have good reviews so why not give it a try.

Wendy C.

Feb 23, 2022

May or may not recommend

Review for MassMutual Investment Account

They are hard to work with, tried to close account after husband passed away. They would not work with me had to hire a lawyer to get thing done. Then they take their time in closing account. The customer service is bad. Then when closed account they charged me to close it. This account I do not think was setup as owner wanted, but I ...Show More

Showing 5 of 31 reviews