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Asos Return Policy: Easy Steps for Hassle-Free Returns

Last updated 07/04/2024 by

Bamigbola Paul

Edited by

Fact checked by

Asos’s return policy is customer-friendly, offering a 28-day return window for most items. Exceptions apply to certain product categories, which have specific return conditions. Understanding the Asos return policy ensures a hassle-free return experience and helps customers make the most out of their shopping experience.

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What is Asos’s return policy

Asos, a leading online fashion retailer, offers a return policy designed to provide convenience and flexibility to its customers. With a standard 28-day return period for most items, Asos ensures customers have ample time to decide if their purchases meet their expectations. This article delves into the specifics of Asos’s return policy, highlighting key points, exceptions, and tips to navigate the return process effectively.

Understanding Asos’s return policy

Asos’s return policy covers most items purchased online, providing a 28-day return window. Customers can return items either through Asos’s easy-to-use returns portal or by mailing them back. This section explores the general guidelines and procedures for returning items to Asos.

How to return an item to Asos

Returning an item to Asos can be straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.

Steps for returning items

Check the return window

Verify that your item is within the 28-day return window or the specific return period for exceptions like certain categories.

Prepare the item

Ensure the item is in new, unworn condition with all original packaging, tags, and accessories. This preparation is crucial for the item to be accepted for return.

Gather proof of purchase

Have your order confirmation or the email receipt ready. This documentation helps verify the purchase and speeds up the return process.

Choose your return method

Decide whether to return the item using Asos’s online returns portal or by mailing it back. For returns via the portal, follow the instructions provided to generate a return shipping label.

Follow return instructions

For mail returns, follow the instructions provided online to package the item securely and send it back. For returns via the portal, the steps will be clearly outlined.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.

Sale items

Sale items follow the same 28-day return window unless otherwise specified.

Beauty products

Beauty products must be returned unopened and in their original packaging. Once opened, these items are not eligible for return due to hygiene reasons.

Swimwear and underwear

Swimwear and underwear should be tried on over underwear. If returning these items, ensure they are in their original condition with the hygiene seal intact.


Accessories like jewelry and bags must be returned in their original condition with all packaging and tags.

Personalized items

Personalized items are typically non-returnable unless faulty. Be sure to review the return policy for these items before purchasing.

Pro tip

Returning items to Asos can be smooth and efficient if you follow these tips:
  • Always keep your order confirmation or email receipt handy.
  • Inspect items upon delivery to ensure they are in good condition.
  • Use Asos’s online returns portal for a convenient return process.
  • For items like swimwear and beauty products, ensure they meet the specific return conditions.


Asos’s return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning a piece of clothing or an accessory, having the necessary documentation and following the outlined procedures will help streamline the experience. Asos’s commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.

Frequently asked questions

Can I return an online purchase to Asos?

Yes, most items purchased online at are eligible for return through their online returns portal or by mail. Follow the instructions on their website to initiate the return process.

What if I lost my receipt? Can I still return an item to Asos?

Asos requires proof of purchase, which can be your order confirmation or email receipt. If you lost your receipt, check your email for the order confirmation to facilitate the return process.

Are there any items that have a different return period than the standard 28 days?

Yes, certain items like sale products, beauty products, and personalized items may have different return periods. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting Asos’s website.

How does Asos handle returns of items purchased with a gift card?

When returning an item purchased with an Asos gift card, the refund will generally be credited back to an Asos gift card. This process ensures that you can conveniently use the refunded amount for future purchases online.

Key takeaways

  • Asos offers a 28-day return window for most items, providing ample time for customers to return purchases.
  • Specific items like sale products, beauty items, and personalized items have different return periods or conditions.
  • Proof of purchase, such as an order confirmation or email receipt, is crucial for a smooth return process.
  • Items should be returned in new, unworn condition with all original packaging, tags, and accessories.
  • Customers can return items through Asos’s online returns portal or by mail, with instructions available on Asos’s website.
  • Personalized and hygiene-sensitive items have specific return conditions that must be met for returns.
  • Asos provides options for refunds or exchanges, typically processed to the original form of payment.

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