Goodnight Macaroon: Simple Steps for Returns and Refunds

Goodnight Macaroon offers a customer-friendly return policy that allows you to return most items within a 30-day period from the date of delivery. Customers are required to fill out the return form enclosed in their parcel and bear the cost of return shipping. This policy provides flexibility to ensure your shopping experience meets your expectations. In this section, we’ll cover the essential details of Goodnight Macaroon’s return policy, including the timeframe, condition requirements, and any potential exceptions. Note that Goodnight Macaroon’s headquarters are located in Sarasota, Florida, with an additional location in Portland, Oregon.

Goodnight Macaroon’s return policy applies to most items purchased online, with a return window of 30 days from the date of delivery. To be eligible for a return, items must be in new, unworn condition with all original tags and packaging intact. Customers must initiate their return by contacting customer service via email, as Goodnight Macaroon currently does not offer phone support. This section provides an overview of the general guidelines, detailing how customers can return items, what conditions must be met, and what to expect during the return process.

Returning an item to Goodnight Macaroon is straightforward if you follow the steps correctly. Below is a comprehensive guide to ensure a smooth return experience:

Goodnight Macaroon allows returns within 30 days of delivery. It’s crucial to initiate your return within this timeframe to ensure your request is accepted.

Ensure that the item is in its original, unused condition with all tags and packaging intact. Items that are worn, altered, or damaged may not be eligible for a return. If your purchase was part of a promotion, all items associated with the offer must be returned to receive a full refund.

To start your return, email Goodnight Macaroon at info@goodnightmacaroon.co with your order number, the item(s) you wish to return, and the reason for the return. Include a picture for items that are incorrect or damaged upon arrival. You will receive return instructions and possibly a Return Authorization number if required.

Once you’ve initiated the return, follow the instructions provided in the email to securely package the item. Ensure the return package is properly tracked and insured, as Goodnight Macaroon is not responsible for lost packages.

After your return is processed and approved, you’ll receive a refund to your original payment method or store credit, based on your preference. Refunds typically appear on your statement within 7 business days.

While Goodnight Macaroon’s standard return policy covers most items, there are specific exceptions:

Items marked as final sale or clearance are not eligible for returns. It’s important to review the product details carefully before making a purchase to ensure that these items meet your needs.

For hygiene reasons, swimwear and intimate apparel cannot be returned unless they are unworn, with all hygiene liners and tags intact.

Custom-made or personalized items are non-returnable unless there is a manufacturing defect. Ensure that all details are correct at the time of order to avoid issues with these items.

Gift cards are non-refundable and cannot be exchanged for cash or credit.

Goodnight Macaroon’s return policy is crafted to offer flexibility and peace of mind, ensuring customers can shop with confidence. By understanding the return conditions and following the steps outlined above, you can make sure that your return process is smooth and hassle-free. Whether dealing with final sale items or swimwear, being aware of the policy’s nuances helps in managing expectations and avoiding surprises.

No, Goodnight Macaroon only accepts returns for items that are in new, unworn condition with all tags and packaging intact. Worn items are not eligible for return.

Returns at Goodnight Macaroon are typically processed within 7 business days from the date they receive the returned item. Refunds will be issued to the original payment method.

If you receive a defective or damaged item, contact Goodnight Macaroon’s customer service immediately via email. They will provide instructions on how to return the item and either issue a refund or send a replacement.

Shipping fees are generally non-refundable unless the return is due to an error on Goodnight Macaroon’s part, such as sending the wrong item or a defective product.