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H&M Return Policy: Easy Steps for Hassle-Free Returns

Last updated 07/08/2024 by

Bamigbola Paul

Edited by

Fact checked by

H&M’s return policy provides a flexible 30-day return window for most items, allowing customers to return products either in-store or online. Exceptions include final sale items and certain hygiene products. Understanding H&M’s return guidelines ensures a smooth and efficient return experience for customers.

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What is H&M’s return policy?

H&M, a popular global fashion retailer, offers a return policy designed to provide flexibility and convenience to its customers. With a standard 30-day return period for most items, H&M ensures that customers have enough time to decide if their purchases meet their expectations. This article delves into the specifics of H&M’s return policy, highlighting key points, exceptions, and tips to navigate the return process effectively.

Understanding H&M’s return policy

H&M’s return policy covers most items purchased in-store and online, providing a 30-day return window. Customers can return items either in-store or via mail, depending on the nature of the purchase. This section will explore the general guidelines and procedures for returning items to H&M.

How to return an item to H&M

Returning an item to H&M can be straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.

Steps for returning items

Check the return window

Verify that your item is within the 30-day return window. Some items, like final sale products and certain hygiene items, may not be eligible for return.

Prepare the item

Ensure the item is in new, unused condition with all original packaging, tags, and accessories. This preparation is crucial for the item to be accepted for return.

Gather proof of purchase

Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process.

Choose your return method

Decide whether to return the item in-store or by mail. For in-store returns, bring the item to the customer service desk. For mail returns, start the process on H&M’s website and print the return shipping label. Note that there is a return fee of $2.99 for H&M members and $5.99 for non-members, while H&M Plus members receive free returns.

Follow return instructions

For mail returns, follow the instructions provided online to package the item securely and send it back. For in-store returns, the staff will guide you through the process.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.

Final sale items

Final sale items are not eligible for return. Be sure to check the product details at the time of purchase to see if an item is marked as final sale.

Hygiene products

Certain hygiene products, such as underwear and swimwear, must be returned with the original seals intact. These items cannot be returned if the seals are broken.

Gift cards

Gift cards are non-refundable and cannot be exchanged for cash.

Custom and special order items

Custom and special order items may not be eligible for return or may incur a restocking fee. It’s advisable to confirm the return policy for these items before completing the purchase.

H&M HOME items

H&M HOME items must be returned by mail and cannot be returned in-store. Damaged orders must be returned to the warehouse. For missing and incorrect items, contact H&M customer service for assistance.

Pro tip

Returning items to H&M can be smooth and efficient if you follow these tips:
  • Always keep your receipt or proof of purchase handy.
  • Inspect items upon delivery to ensure they are in good condition.
  • Initiate returns for online purchases through H&M’s website to get a return shipping label.
  • For large or bulk returns, contact H&M customer service for assistance.


H&M’s return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning a simple fashion item or a special order, having the necessary documentation and following the outlined procedures will help streamline the experience. H&M’s commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.

Frequently asked questions

Can I return an online purchase to any H&M store?

Yes, most items purchased online at are eligible for return at any H&M store location. Bring the item along with the packing slip or the digital receipt from your account to ensure a smooth return process.

What if I lost my receipt? Can I still return an item to H&M?

H&M offers flexibility for returns without a receipt, subject to their return policy discretion. In such cases, you may be eligible for a refund or exchange based on the item’s current selling price. Providing a valid, government-issued photo ID may be required.

Are there any items that have a different return period than the standard 30 days?

Yes, certain items like final sale products and hygiene items have different return periods. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting H&M’s website.

How does H&M handle returns of items purchased with a gift card?

When returning an item purchased with an H&M gift card, the refund will generally be credited back to an H&M gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.

Key takeaways

  • H&M offers a 30-day return window for most items, providing ample time for customers to return purchases.
  • Specific items like final sale products and hygiene items have different return periods.
  • Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
  • Items should be returned in new, unused condition with all original packaging and accessories.
  • Customers can return items in-store or via mail, with instructions available on H&M’s website for online purchases.
  • Gift cards are non-refundable and cannot be exchanged for cash.
  • Special return conditions apply to custom orders and hygiene products.
  • H&M provides options for refunds or exchanges, typically processed to the original form of payment.

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