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Hobby Lobby’s Return Policy: Easy Returns and Refunds Explained

Last updated 07/04/2024 by

Bamigbola Paul

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Fact checked by

Hobby Lobby’s return policy offers flexibility with a standard 90-day return window for most items, allowing customers to return products either in-store or by mail. Exceptions exist for custom items, clearance products, and specific high-value purchases. Understanding these policies can help ensure a smooth return process and customer satisfaction.

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What is Hobby Lobby’s return policy?

Hobby Lobby, a popular arts and crafts retailer, provides a return policy that aims to cater to the diverse needs of its customers. With a standard 90-day return period for most items, customers have ample time to decide if their purchases meet their expectations. This article delves into the specifics of Hobby Lobby’s return policy, highlighting key points, exceptions, and tips to navigate the return process effectively.

Understanding Hobby Lobby’s return policy

Hobby Lobby’s return policy covers most items purchased in-store and online, providing a 90-day return window. Customers can return items either in-store or via mail, depending on the nature of the purchase. This section will explore the general guidelines and procedures for returning items to Hobby Lobby.

How to return an item to Hobby Lobby

Returning an item to Hobby Lobby can be straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.

Steps for returning items

Check the return window

Verify that your item is within the 90-day return window. For some items, such as seasonal merchandise and clearance items, a shorter return period may apply.

Prepare the item

Ensure the item is in new, unused condition with all original packaging, manuals, and accessories. This preparation is crucial for the item to be accepted for return.

Gather proof of purchase

Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process.

Choose your return method

Decide whether to return the item in-store or by mail. For in-store returns, bring the item to the customer service desk. For mail returns, follow the instructions on Hobby Lobby’s website to get a return shipping label.

Follow return instructions

For mail returns, follow the instructions provided online to package the item securely and send it back. For in-store returns, the staff will guide you through the process.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.

Custom and personalized items

Custom and personalized items are generally non-returnable unless there is a manufacturing defect. Always review the details of custom orders before purchase.

Clearance items

Clearance items are often final sale and may not be eligible for returns or exchanges. Be sure to check the return policy on clearance items at the time of purchase.

Holiday and seasonal items

Holiday and seasonal items have a shorter return window, typically around the end of the holiday season. Customers should check the specific return policy for these items at the time of purchase.

Bulk purchases

Items totaling $250.00 or more from online orders are considered bulk purchases and must be returned to However, individual items from the order can be returned at a store. This limit is waived for specific items such as Christmas trees, furniture, and wall decor priced over $250 individually.

Defective or damaged items

If you receive defective, broken, or incorrect merchandise, contact Hobby Lobby’s customer service at 1-800-888-0321 before returning the item. Do not discard the damaged merchandise or the box it was shipped in.

Items with restocking fees

Seasonal items from bulk purchases may incur a 20% restocking fee. This includes items related to holidays such as Christmas, New Year’s, and others.

Pro tip

For a smooth return process at Hobby Lobby, consider these tips:
  • Keep your receipt or proof of purchase handy.
  • Inspect items upon delivery to ensure they are in good condition.
  • For online purchases, initiate returns through Hobby Lobby’s website to get a return shipping label.
  • Check the return policy on custom and clearance items before purchasing.


Hobby Lobby’s return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning a custom order or a clearance item, having the necessary documentation and following the outlined procedures will help streamline the experience. Hobby Lobby’s commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.

Frequently asked questions

Can I return an online purchase to any Hobby Lobby store?

Yes, most items purchased online at are eligible for return at any Hobby Lobby store location. Bring the item along with the packing slip or the digital receipt from your account to ensure a smooth return process.

What if I lost my receipt? Can I still return an item to Hobby Lobby?

Hobby Lobby offers flexibility for returns without a receipt, subject to their return policy discretion. In such cases, you may be eligible for a refund or exchange based on the item’s current selling price. Providing a valid, government-issued photo ID may be required.

Are there any items that have a different return period than the standard 90 days?

Yes, certain items like holiday and seasonal merchandise, and clearance items have different return periods. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting Hobby Lobby’s website.

How does Hobby Lobby handle returns of items purchased with a gift card?

When returning an item purchased with a Hobby Lobby gift card, the refund will generally be credited back to a Hobby Lobby gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.

Key takeaways

  • Hobby Lobby offers a 90-day return window for most items, providing ample time for customers to return purchases.
  • Specific items like custom orders, clearance items, and seasonal merchandise have different return periods and may incur restocking fees.
  • Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
  • Items should be returned in new, unused condition with all original packaging and accessories.
  • Customers can return items in-store or via mail, with instructions available on Hobby Lobby’s website for online purchases.
  • Non-returnable items include opened Cricut machines, custom-made products, and opened software.
  • Hobby Lobby provides options for refunds or exchanges, typically processed to the original form of payment or issued as a gift card.
  • For defective or damaged items, contact Hobby Lobby customer service before returning the item.

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