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Lulus Return Policy: Easy Steps for Hassle-Free Returns

Last updated 07/03/2024 by

Bamigbola Paul

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Lulus return policy offers a 21-day return window for most items, ensuring customers have sufficient time to decide if their purchases meet expectations. Special conditions apply to final sale items and items marked non-returnable. Understanding the nuances of Lulus return policy can help customers navigate the process more smoothly and efficiently.

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What is Lulus return policy?

Lulus, a popular online retailer specializing in women’s fashion, offers a return policy designed to provide flexibility and convenience. With a standard 21-day return window for most items, Lulus ensures that customers have ample time to decide if their purchases meet their expectations. This article delves into the specifics of Lulus return policy, highlighting key points, exceptions, and tips to navigate the return process effectively.

Understanding Lulus return policy

Lulus return policy covers most items purchased online, providing a 21-day return window. Customers can return items by following a straightforward process outlined on Lulus’ website. This section will explore the general guidelines and procedures for returning items to Lulus.

How to return an item to Lulus

Returning an item to Lulus can be straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.

Steps for returning items

Check the return window

Verify that your item is within the 21-day return window. Items marked as final sale or non-returnable cannot be returned.

Prepare the item

Ensure the item is in new, unused condition with all original packaging, tags, and accessories. This preparation is crucial for the item to be accepted for return.

Gather proof of purchase

Have your order confirmation or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process.

Initiate the return online

Log in to your Lulus account and navigate to the return section. Follow the instructions to start the return process and print the return shipping label.

Package and ship the item

Securely package the item and attach the return shipping label. Drop it off at the designated shipping carrier.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Most refunds are processed within 10 days of delivery.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.

Final sale items

Final sale items are non-returnable and non-refundable. These items are clearly marked on the product page.

Non-returnable items

Beauty & Wellness products must be returned unused, in their original packaging, and with the seal unbroken. These items will be marked as non-returnable on the product page.

Gift returns

Items received as gifts can be returned for store credit only. The recipient must have the order number or proof of purchase to process the return.

Pro tip

Returning items to Lulus can be smooth and efficient if you follow these tips:
  • Always keep your order confirmation or proof of purchase handy.
  • Inspect items upon delivery to ensure they are in good condition.
  • Initiate returns through Lulus’ website to get a return shipping label.


Lulus return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning a dress or a pair of shoes, having the necessary documentation and following the outlined procedures will help streamline the experience. Lulus’ commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.

Frequently asked questions

Can I return an online purchase to Lulus?

Yes, most items purchased online at are eligible for return. Log in to your account and initiate the return process through the website.

What if I lost my order confirmation? Can I still return an item to Lulus?

Lulus offers flexibility for returns without an order confirmation, subject to their return policy discretion. In such cases, you may be eligible for store credit or an exchange based on the item’s current selling price. Providing a valid, government-issued photo ID may be required.

Are there any items that have a different return period than the standard 21 days?

No, the standard return period for most items at Lulus is 21 days. However, final sale and non-returnable items are exceptions to this policy.

How does Lulus handle returns of items purchased with a gift card?

When returning an item purchased with a Lulus gift card, the refund will generally be credited back to a Lulus gift card. This process ensures that you can conveniently use the refunded amount for future purchases.

Key takeaways

  • Lulus offers a 21-day return window for most items, providing ample time for customers to return purchases.
  • Final sale and non-returnable items cannot be returned.
  • Proof of purchase, such as an order confirmation, is crucial for a smooth return process.
  • Items should be returned in new, unused condition with all original packaging and accessories.
  • Customers can return items by initiating the process on Lulus’ website and following the instructions provided.
  • Gift returns are eligible for store credit only.

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