Paper Lantern Store Return Policy (2026): Window, Receipt Rules & Exceptions

Last updated 10/22/2026 by

SuperMoney Team

Edited by

Andrew Latham

Summary:

The Paper Lantern Store return policy is designed to provide customers with a straightforward and hassle-free return experience. With a standard 35-day return window from the order date for most items, it accommodates various customer needs. Exceptions apply to customized orders, clearance items, and other specific conditions. Understanding the nuances of the Paper Lantern Store return policy ensures a smoother and more efficient return experience for customers.

Paper Lantern Store return policy at a glance

Return window	35 days from order date (unopened, original packaging)
Online orders in store	Mail only, via online returns portal; trackable shipping required
Return shipping	Customer pays return shipping
Restocking fee	None stated
Exceptions	Clearance/BLOWOUT final sale; custom, personalized or made-to-order; pulled tabs; broken LED seals
Refunds	Original payment, within 3 business days of receipt; shipping charges not refunded
Last verified	October 2026, against Paper Lantern Store’s return policy

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What is the Paper Lantern Store return policy?

The Paper Lantern Store, operated by Asian Import Store, Inc., offers a return policy that aims to be both flexible and customer-friendly. With a standard 35-day return period for most items, customers have ample time to decide if their purchases meet their expectations. This article delves into the specifics of the Paper Lantern Store return policy, highlighting key points, exceptions, and tips to navigate the return process effectively.

Understanding the Paper Lantern Store return policy

The return policy covers most items purchased online, providing a 35-day window counted from the order date. Returns go by mail through the online returns portal, and you pay the return shipping. Items must be returned in their unopened, original condition, including all packaging, and must be sent via a traceable method. If the return is not traceable and the item is not received, the store is not responsible for processing the return.

How to return an item to the Paper Lantern Store

Returning an item to the Paper Lantern Store can be straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.

Steps for returning items

Check the return window

Ensure that your item is within the 35-day return window or the specific return period for exceptions like customized orders and seasonal items.

Prepare the item

Make sure the item is in new, unused condition with all original packaging, manuals, and accessories. This preparation is crucial for the item to be accepted for return. Items with broken or ripped barcode seals will incur a 20% restocking fee.

Gather proof of purchase

Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process.

Choose your return method

Returns go by mail. Start the process in the Paper Lantern Store’s online returns portal and ship the item at your own cost. Make sure to send the return via a traceable method.

Follow return instructions

Follow the instructions provided online to package the item securely and send it back.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement. Shipping charges and additional rush handling fees are excluded from refunds.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.

Customized orders

Customized orders, such as personalized lanterns or special event decorations, are generally not eligible for return or may incur a restocking fee. It’s advisable to confirm the return policy for these items before completing the purchase.

Seasonal and promotional items

Seasonal and promotional items, such as holiday-themed lanterns or limited-time offers, often have a shorter return window. Customers should check the specific return policy for these items at the time of purchase.

Clearance items

Items purchased from the clearance section or labeled as “BLOWOUT” are final sale and cannot be returned. Always check the return conditions for clearance items before making a purchase.

Damaged or defective items

If you receive a damaged or defective item, contact Paper Lantern Store customer service immediately to arrange for a return or exchange. These items typically have different return conditions and must be reported within 5 business days of receipt.

Pro tips

Returning items to the Paper Lantern Store can be smooth and efficient if you follow these tips:

Always keep your receipt or proof of purchase handy.
Inspect items upon delivery to ensure they are in good condition.
Start returns in the online returns portal, and plan to pay the return shipping.
For customized orders, verify the return policy before completing your purchase.

Conclusion

The Paper Lantern Store return policy is designed to be straightforward and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning a customized lantern or a seasonal item, having the necessary documentation and following the outlined procedures will help streamline the experience. The Paper Lantern Store, operated by Asian Import Store, Inc., shows its commitment to customer satisfaction with a comprehensive return policy, making it easier for customers to shop with confidence.

What if Paper Lantern Store refuses your return?

Start by asking for a manager or contacting Paper Lantern Store customer service with your order number. If that fails, two things can still get your money back:

Your card’s return protection. A few premium cards, including some American Express and Visa Infinite cards, refund eligible items a store will not take back, usually within 90 days of purchase and up to a few hundred dollars per item. Check your card’s benefits guide, and see how purchase protection works.
A chargeback. If Paper Lantern Store does not honor its own posted policy, you can dispute the charge with your card issuer. Keep the receipt, a copy of the policy and your messages with the store. Learn how a chargeback works and the time limits issuers set.

Returning a Paper Lantern Store purchase made with Affirm, Klarna or Afterpay

If you paid with a buy now, pay later plan, you still return the item to Paper Lantern Store under its normal policy. Once Paper Lantern Store processes the refund, the provider credits it to your plan, reducing what you owe first and refunding anything you already paid beyond that.

Report the return in the provider’s app. Some providers pause your payment schedule while a return is pending.
Keep paying anything that comes due until the refund posts. A missed installment can still cost you a late fee or hurt your account standing.
Compare the trade-offs in buy now, pay later vs credit cards.

Frequently asked questions

Can I return an online purchase to any Paper Lantern Store location?

No. Returns are handled by mail through the online returns portal, and you pay the return shipping.

What if I lost my receipt? Can I still return an item to the Paper Lantern Store?

The Paper Lantern Store offers flexibility for returns without a receipt, subject to their return policy discretion. In such cases, you may be eligible for a refund or exchange based on the item’s current selling price. Providing a valid, government-issued photo ID may be required.

Are there any items that have a different return period than the standard 35 days?

Yes, certain items like customized orders and seasonal items have different return periods. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting the Paper Lantern Store website.

How does the Paper Lantern Store handle returns of items purchased with a gift card?

When returning an item purchased with a Paper Lantern Store gift card, the refund will generally be credited back to a Paper Lantern Store gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.

Key takeaways

The Paper Lantern Store, operated by Asian Import Store, Inc., offers a 35-day return window from the order date for most items.
Specific items like customized orders and seasonal items have different return periods, usually shorter than the standard 35 days.
Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
Items should be returned in new, unused condition with all original packaging and accessories.
Returns go by mail through the online returns portal, and customers pay the return shipping.
Customized orders may not be eligible for return or may incur a restocking fee, so it’s important to confirm before purchasing.
Damaged or defective items should be reported immediately for a swift return or exchange process.

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