You can't refinance. The offer no incentives. Hard to get an extension on loan without 6 to 12 consecutive payments.
Hyundai Motor Finance provides full-service financing and leasing options to Hyundai customers and dealers nationwide. As well as a platform to process leases and auto loans, Hyundai Motor Finance’s website also includes frequently asked questions, a glossary of terms and tips on auto financing. Customers can also pre-apply for credit, make payments, manage their accounts and view their last statement online.
Hyundai Motor Group is the fifth-largest auto manufacturer in the world. The group, which was founded in South Korea in 1967, owns over 25 auto-related subsidiaries including Kia Motors. Hyundai entered the U.S. market in 1986 with one model. In 2016, it reached the milestone of 10 million sales and had a lineup of 14 models.
Although relatively new to the United States auto market, Hyundai had a 4.4% share of the market in 2015, which made it the seventh manufacturer in overall sales. If you include KIA (the 10th auto manufacturer in market share), Hyundai had an 8% share of the U.S. marketplace.
What Are Hyundai Motor Finance's Rates and Terms?
- Rates and terms vary depending on your credit, income, place of residence, and loan amount.
- Qualified borrowers can, as of April 2016, qualify for rates as low as 0.0% APR on certain models. Other models have rates starting at 0.9% APR for up to 60 months, and 2.9% for up to 72 months.
What Services Does Hyundai Motor Finance Offer?
- Hyundai helps dealers and customers obtain low-interest auto loans and leases
- Hyundai Protection Plan. Hyundai extended vehicle protection program includes a comprehensive suite of products, such as maintenance services, mechanical coverage, and insurance for loss and theft.
- Complimentary FICO score. Hyundai Motor Finance provides all its customers with free FICO scores as part of its FICO Score Open Access Program.
- Hyundai Power Protect. Hyundai Motor Finance also offers customers up to 10% discount on Hyundai’s Power Protect, an insurance product offered by Liberty Mutual. According to a nationwide survey in 2015, customers who switched to Hyundai Power Protect saved $519.5 a year on auto insurance.
- Finance Tools. Hyundai Motor Finance’s website includes free access to sophisticated payment and budget calculators.
How Is Hyundai Motor Finance Better Than Other Auto Loans Providers?
- Hyundai Motor Finance leverages the financial strength of Hyundai Motor Group, the fifth-largest auto manufacturer in the United States.
- Low rates. Qualified borrowers can qualify for up to 0.0% APR on certain models.
- Auto insurance and extended warranties also available.
- Customers receive complimentary FICO scores.
- Hyundai Motor Finance has high financial stability and customer satisfaction ratings. Moody rates it with Baa1 (stable outlook). Standard & Poor’s rates Hyundai’s auto finance company with an A-, and it has an A rating with the BBB.
You can't refinance. The offer no incentives. Hard to get an extension on loan without 6 to 12 consecutive payments.
Just lack of respect, courtesy and professionalism toward their customers. Called them for an exact payoff on lease end and was asked for a current address to decide on tax rate and new address was given and received a payoff and was told would receive odometer statement in the mail to send them a payoff check. After THREE weeks of waiting, nothing was received from Hyundai Capital, therefore, called back and was told there was a record I have called three weeks ago but claims they did not have any ... record I have asked for the odometer statement. Did I spoke to a ghost? Why would I know I needed to complete the odometer statement in order to buy out my lease unless I was told by one of their representative? So they asked me to download the odometer statement from their site and gave me a new payoff amount. After I have send them a check with the odometer statement, to my surprise I get a phone call demanding for an additional payment. I asked why and they told me because you have a new address. I told them I gave a new address and based on the new address, payoff was given. And I demand to speak to his supervisor. After put on hold for a few minutes, he said he spoke to his supervisor and was able to waive that additional payment. I demand for an apology, the representative refused and I strongly believe he should be taught a lesson that the customer is always right as long as he is in a service oriented business. And management should train them properly. I am in a market for a new car and do you think I should buy Hyundai vehicles after this experience? Instead of spending millions and millions on advertising, don't they have to take care of their customers first? More Less
Horrible customer service. No help and horrible attitudes from them. Not worried at all about happy customers or even figuring out the problem and how to fix it. They gave the title of my car to someone else and can't even tell me why or when I will get it. Had to call about four times after moving before the statements were sent to my new address. Definitely would never use again.
Worst customer service imaginable. Received email receipts for my payments, however there was an error in the payment system and I was charged a "returned check fee".
If you call then, you can wait and wait until you're disconnected.
I would give them a zero if that was possible. They went out of their way to ensure I would be charged a late payment on my first payment by not sending the payment information until several days before my payment was due. Then, when I paid at the dealership, the first payment was never applied. A hit to my credit rating for no reason. The car is awesome but this finance company is the worst.
I have looked at the reviews on this board. THEY ARE WRONG!! If you pay on time as your contract states you will have NO PROBLEM with Hyundai. As someone who has done business with Hyundai for several years, my experiences with them have been flawless!!! Customer service is unparalleled. They are professional, courteous and experienced. I have owned 4 Hyundai's in my lifetime and I love Hyundai, the vehicle and the finance company as well. I will not do business with another finance company. If you pay on time, ... you will have no hassles, if you don't then just like any other lender, they want their money. They showed good faith when lending the money out, show them good faith in return and pay according to your contract!! Plain and simple!! More Less
This co needs some over sight ! Especially when comes to collection. Calling to collect a debt does give prevallge to harass to customer. The FDCPA at 15 U.S.C. § 1692d prohibits a debt collector from engaging “in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt.” 15 U.S.C. § 1692d(5) specifically forbids a collector from “causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, ... or harass any person at the called number.” More Less
Hyundai Fiancé is pretty Bad they do not want 2 pick up their ph. Called customer service their no Better that is s sign of real bad mangers. Hyundai get with it your losing customers .
HMF. Worst customer service i have ever seen. I have waited on the phone 30 plus minutes and each time i get disconnected.
Worst customer service. Trying to buy my leased car and took 5 phone calls to get them to send my documents to the bank. Paid them and they need more documents to release my title. More phone calls where you're on hold for 20 minutes. Never buy a Hyundai again because of these jerks in their finance/corporate office. So unorganized and worst service in my life.
Seems there are a lot of sour apples on this comment board.If you make your payments like you agreed to in your contract you shouldn't have any problems. If it was the other way around and you lent somebody money and they didn't or couldn't pay you back you'd have a different attitude.
cars are affordable but the service this company provides is so terrible. I've had so many issues with the veloster i purchased and with the hyundai finance people. no one picks up the phone I've waited for 1hour one time and only for someone to pick up the phone and hang up if its 8:30 no one will answer. customer service is terrible
My husband leased a car from a different dealership, and that dealership sent in the last 2 payments and disposition fee within 5 days, well in advance of the last 2 payments due. Hyundai did not post the payments until over 2 months later (evnthough I have a copy of the cleared check!) and now I have late payments showing up on my credit report!! They are such jerks to talk to - gave me a fax number that won't go through to send my proof of payment AND SAYING ... IT'S MY FAULT THAT THEIR FAX HAS NO ANSWER! Rude, snotty, awful, I will NEVER buy a Hyundai again because of this and I am an amazing customer who has made years of lease payments on time! JERKS! More Less
Hyundai motor finance should not be allowed to handle anyone's leases. They have made huge mistakes in the registration of our car where the car wasn't properly registered to the license plate that was attached to it. We were stopped by police, told us our car wasn't registered, never received a notice, towed the car, got a ticket, went to court and almost lost a license plate that has been in the family for over 80 years. When we tried to call motor finance , several times, they were useless. ... They didn't try to fix the problem and customer service was a joke. Now we are trying to get a letter to transfer the plate to a new car we bought (not a Hyundai) and that has been another problem. They said it takes 2-3 days....we wait, we call back and the woman says " we didn't know the license plate number" so here we are waiting again for the stupidity of Hyundai motor finance. More Less
Awful! Charged $600 in fees and interest to put two payments to the end of loan. Refuse to provide copy of agreement and breakdown of fees.
Not so good. that's a understatement. how about the worst finance company ever. where do I begin. first of all they will nag you for payments if you are even one second behind. just like any big business nothing matters but what you can pay and when. My household income varies from season to season. during the Summer I work in the seafood industry. but when that is no longer sustainable, I find work any where I can. always for less money than what I make on the water. whoever ... it may take a bit to find work "a month or two". so we fell behind on out monthly payments. by one month going on two. I explained that my wife became disabled and was putting to the bill as I could. twice a month I paid on the bill. had A verbal agreement that they work with me. Mon. I made a payment of $250 and was just pat one month payment. told them I would have the rest that next Friday when I got paid. they told me the car was on a repo list and could not guarantee it would not be repossessed. the very next night Tuesday. they came and I was up at 1:30 A.M. I told the tow man this was crazy. I just made a payment and I stood in front of the car. I had made payments on this car faithfully "mind you" for 5 years. He charged me threatened me. I Stood my ground and said what are you going to do man assault me he walked away cursing. At this point I called the Police. when they arrived I explained my situation and they said that it looked as though he has all of his paperwork. So I said that I guess I have no rights at all, and they said there was nothing they could do about it except to talk to the finance company in the morning. So basically, they are legal thieves and crooks. So buyer beware. I hope that you get a chance to see this review before you deal with them. More Less
So angry with Hyundai!!! Will never buy a Hyundai again. Customer service is rude and I asked for a manager and got a supervisor that was just as rude. I agree with everyone they are rude, obnoxious and there customer service is stupid and one says one thing and the other says another you can't get a straight answer, Hate this company never again!!!
Due got rude and incompetent people that handle customer service I will never buy a Hyundai again. I like the product but dealing with he people at Hyundai Motor Finance USA is so unpleasant that I would rather buy any other car. The staff doesn't listen to a word you say they just repeat their demands over and over until you get so frustrated you have to hang up and compose yourself. Ask for a supervisor then you wait on hold for a long period and then just get the ... same treatment from the supervisors. Whatever happen to customer service? These people are horrible to deal with. If you want a Hyundai DO NOT USE HMFUSA unless you want to deal with condescending, obnoxious, rude and ignorant people! More Less
Well all what i will say is,the've charged me $5225 interest within 10months. I was told im not paying interest till Feb 2016 and i just realised i have being charged $14 interest daily on $39000.i paid everything and left $10.00 just to avoid the 1200 early termination fees. Guess what!i was told i will be charged $2.80 daily on that too. So i paid off everything plus the early termination fees.
I'm extremely disappointed with Hyundai Motor Credit. My mother co-signed for my first car, and they have been making it hard on us both. It has been exactly one month since getting the loan, and they have managed to put a total of 25 hard inquiries on both our credit scores. Our scores have gone down because of this, and no end is in sight. Why would they do that to their paying customers?
This is my third car loan in my lifetime, and my first with Hyundai Motor Finance. Needless to say, I will not be doing business with them again. The customer service is horrendous (when you can actually get through) and they make everything a giant headache. My loan is almost paid off and I can not wait until I no longer have ties to this company.
I had a loan with HMF on my car when it was totaled in a wreck. Both HMF and my insurance company told me that I would no longer need to make loan payments, and that the insurance company would pay off the remaining loan. HMF continues to call me regarding ‘missed' payments, even though I have reminded them on numerous occasions what they and my insurance company told me.
HMF's customer service is the WORST! I literally have been calling for a MONTH just to get through to someone to get my loan's account number. When I FINALLY did, it was a nightmare. I gave my social security number twice and date of birth 3 times, all to get my account number. I don't think they could have made it more of a pain in the rear.
My husband and I both bought new cars at the end of last year and went through Hyundai Finance. The process has been smooth and we haven't hit any road bumps as of yet. Every time I have called the customer service rep has been very polite and courteous, thoroughly answering all my questions. I honestly couldn't have asked for a better lender. They've been great through the whole thing.
Hyundai Motor Finance made an error on my account that caused me to pay almost 50% more per month for my loan. When I called to get it figured out, they were extremely difficult to deal with. First, it was hard to get through. Then, they didn't fix it until after I had to make the payment, or be late. I really would advise you to go with another lending company, because they have proved to be a horrible mistake in my life.
It's a shame that Hyundai Motor Finance is such an awful company because I truly love my Hyundai. In all honesty, I would just drop off my car and walk away if I could. I moved and had to transfer the title and info over to the new state, and it was such a problem with them. It really should not be that hard to transfer over a car loan to a new state.
What major company does not have a working customer service line?? I have been calling about getting my loan transferred to another state for the past couple days and have yet to get through to an actual human being. Every time, the robot on the end of the line says they can't process my request and hangs up. I don't even get put on hold.. just disconnected!
I have had Hyundai's all my life, and this was my first time going through their finance department. All I can say is that their customer service department is the worst thing to come out of that company. They don't share information across departments, so it is very likely that multiple people will tell you multiple things. I hated the entire experience every time I had to call them. I would not recommend them just for this reason.
I tried to do the right thing and notify Hyundai Motor Finance the second I lost my job. I figured it would make things easier, if they knew it'd be harder to pay. But no. They keep calling me daily, telling me to pay. I keep explaining that I haven't found employment since you called less than 24 hours ago.
I really love Hyundai cars, but I refuse to deal with their financing company anymore. The one time I used them, they were the worst in terms of customer service. I can't even believe they are still in business. I would have thought that they'd scare all of their paying customers away.
After 2 years of on time payments, my monthly bill increased and my auto pay stopped. I ended up having a late payment because of this. The customer service representative couldn't even explain why my auto pay stopped, and wouldn't refund the late fee. It wasn't my fault that the payment was late, it was a lapse in their auto pay system.
They are terribly disrespectful. I have called numerous times and they are always rude and hard to work with. That's if you even get through to a live human being. Most of the time, I'd get disconnected on the line before I could even speak with someone. Horrible service. I would not recommend whatsoever.
No matter how good of a customer you are, Hyundai Motor Finance will treat you like crap. I paid early every month, was never once late.. and they still threatened me when I expressed my thoughts of terminated my lease early. Horrible company. They have no regard for their customers whatsoever.
After running into some tough times, it was hard to make the payment to Hyundai. I called my account manager and thought he was on my side, but soon found out that I was wrong. He told me to pay X amount, and then he could place an extension on my loan. I paid, and he never did. It's not even worth my trouble anymore.
I made my final payment to this place and got my title, plus a letter stating the car was paid off. They automatically took the next months payment out of my account. When I called to get refunded, the customer service rep had the audacity to blame me for not informing them the car was paid off. What? They don't communicate to the billing or title departments?
Worst customer service line ever!! Every single time I call, I go through a maze of options, then eventually just get disconnected. I've called numerous times and have yet to get through to an actual human being. Why would they just disconnect you after all that effort?? Talk about worthless!
I was in a car accident, leaving my vehicle totaled and completely mangled. My insurance company worked diligently to cover all the costs, but working with Hyundai was a nightmare. They would not cooperate and give a final payoff letter to my insurance company. The process was dragged out, all because they aren't easy to work with.
I bought out my lease with Hyundai, and then the nightmare began. After everything was said and done, we never received the title. It's been months, and still nothing. We've called them multiple times and they just keep saying that it's been sent. I feel like I wasted all my money on a company that won't even turn over my rightfully earned title.
Hyundai Motor Finance didn't even release my title when they were supposed to! After paying off my vehicle in full, it took them a couple months to send it out. I had various issues because of this. I can't believe they are so disorganized that they couldn't even just send out my title in a timely manner.
I haven't had any issues with Hyundai Motor Finance. I've had some tough times and have paid late, but they always work with me to schedule payments. Yes, they do call a bunch, but I owe them money so I understand. I appreciate that they work with me. It's been three years, and they haven't let me down yet.