Last Updated: 01/21/2026
SuperMoney User Recommendation Score -70
Strongly not recommended23 total votes
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Highlights
Community Rating
Strongly not recommended
Welcome Offer
Starting at $0(Verified 06/21/2024)
Disclaimer popup with additional information
Cashback Rewards
N/A
APY (Annual Percentage Yield)
0.01% - 0.50%(Verified 06/21/2024)
Disclaimer popup with additional information
Monthly Service Fee
$0 - $2.99(Verified 01/21/2026)
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Number of Reviews
BankMobile Vibe Checking Review
The BankMobile Vibe Checking is offered by Customers Bank, a bank founded in 1997 and based in Phoenixville, PA. BankMobile Vibe checking account is available in 50 states and Washington, DC.
Key Takeaways
- Higher than average APY. BankMobile Vibe Checking has an annual percentage yield of up to 0.50%, which is higher than the national average interest rate on savings accounts. Note that you must keep a minimum balance of $1000.99.
- Charges a monthly fee. This account charges a monthly fee of up to $2.99.
- No minimum initial deposit. There is no minimum balance required to open an account online.
- Bill pay. Pay your bills to practically anyone in the United States when you enroll in Customers Bank mobile or online banking.
- Soft credit pull. Customers Bank will not perform a hard credit pull when you open an account.
BankMobile Vibe checking account Pros & Cons
| Pros | Cons |
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BankMobile Vibe checking account FAQ
Are checking accounts from Customers Bank federally insured?
Yes, your deposits are insured by the Federal Deposit Insurance Corporation (FDIC). The FDIC is an independent agency of the United States government that protects you against the loss of your insured deposits if an FDIC-insured bank or savings association fails. FDIC insurance is backed by the full faith and credit of the United States government.
What APY does BankMobile Vibe checking account offer?
BankMobile Vibe checking account offers an APY starting at 0.01% and ranging up to 0.50% (APY stands for annual percentage yield, rates may change). However, to earn interest, you must keep an average beginning day balance of at least $1000.99.
| Rates | Amount |
| APY (Annual Percentage Yield) | 0.01% - 0.50% |
What are the account minimums for BankMobile Vibe checking account?
BankMobile Vibe checking account does not require a minimum initial deposit.
| Description | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Minimum Balance to Earn APY | $1,000.99 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Minimum Opening Deposit | Starting at $0 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
What fees does BankMobile Vibe checking account charge?
This account charges a monthly maintenance fee each statement cycle of up to $2.99.
| Description | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Monthly Service Fee | $0 - $2.99 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ATM Fee: In-Network | Starting at $0 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| ATM Fee: Out-of-Network (within the U.S.) | Starting at $3 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| NSF Fee | $0 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Overdraft Item Fee | Starting at $0 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Online Bill Pay Fee | Starting at $0 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Wire Transfer Fee - US Domestic (Outgoing) | Starting at $25 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Wire Transfer Fee - International (Outgoing) | Starting at $25 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Wire Transfer Fee - US Domestic (Incoming) | Starting at $0 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Does BankMobile Vibe checking account charge overdraft fees?
No, BankMobile Vibe checking account does not charge overdraft fees.What features and perks does BankMobile Vibe checking account offer?
This account includes the following features:
- Fraud monitoring - BankMobile Vibe checking account monitors transactions for potentially unauthorized activity, such as when a debit card is unexpectedly used in a different location or you make a sudden string of costly purchases.
- Online Bill Pay - Online Bill Pay allows you to pay bills easily from your account.
- Mobile Banking Services - BankMobile Vibe checking account allows you to manage your money online or with a mobile app. This includes depositing checks1 in your account with a mobile app on your smartphone.
- Nationwide ATM network - Conveniently transact at a nearby ATM.
- Soft credit pull - BankMobile Vibe checking account performs a soft credit pull so you can check whether you qualify without hurting your credit.
What is the customer support email for BankMobile Vibe checking account?
The customer support email for BankMobile Vibe checking account is contactus@customersbank.com.
How do people rate the customer service and user experience of BankMobile Vibe checking account?
Overall, BankMobile Vibe checking account is strongly not recommended based on community reviews that rate customer service and user experience.
SuperMoney Disclosure: SuperMoney.com is an independent, advertising-supported service. The owner of this website may be compensated in exchange for featured placement of certain sponsored products and services, or your clicking on links posted on this website. Read more...
Editorial Disclaimer: Editorial and user-generated content on this page is not provided or commissioned by the issuer. Opinions expressed here are the author's alone and have not been approved or otherwise endorsed by any financial institution, including those that are advertising partners.
Message from BankMobile Vibe checking account
Hours of Operation
Sunday
Closed
Monday
9:00AM - 6:00PM
Tuesday
9:00AM - 6:00PM
Wednesday
9:00AM - 6:00PM
Thursday
9:00AM - 6:00PM
Friday
9:00AM - 6:00PM
Saturday
Closed
Other Services by Customers Bank
Business Loans
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Personal Loans
Rating not yet determined (4 Reviews)
Home Mortgage Loans
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Other Checking Accounts from Customers Bank
Rating not yet determined
Bonus Offer
Starting at $0
Disclaimer popup with additional information
Cashback Rewards
N/A
APY (Annual Percentage Yield)
0.01% - 0.50%
Disclaimer popup with additional information
Monthly Service Fee
$0 - $2.99
Disclaimer popup with additional information
Rating not yet determined
Bonus Offer
N/A
Cashback Rewards
N/A
APY (Annual Percentage Yield)
2.50% - 4.00%
Disclaimer popup with additional information
Monthly Service Fee
$0
Disclaimer popup with additional information
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Learn MoreSuperMoney Net Recommendation Score
SuperMoney users don't recommend this product, giving it a user recommendation score of -70, or 1.6 on a 5-point rating scale.
-70
-1000+100
No one recommends
Everyone recommends
BankMobile Vibe Checking Community Reviews
Would you recommend BankMobile Vibe Checking to your friends?
SM
Samantha M.
Nov 8, 2024
May or may not recommend
Never received my first debit card...when I brought this up to customer service I was told I would be charged for a replacement card? Have had numerous issues being able to access my money in the account...cannot transfer to another account that has already been paired up... everything is being rejected but yet I know the other accounts are good.....and cant get an answer instead the customer service representatives ...Show More
Alison R.
Jun 24, 2024
May or may not recommend
worst bank ever customer services sucks. instead of refunds they charge your card then for them to reverse them takes forever, i hate this bank
AS
A S.
Apr 10, 2024
May or may not recommend
At first I had no issues. The app was updated and I went to activate my replacement card it denies me. I've called for 3 days and all they have said is I'm sorry you just have to wait until the system is fixed there is nothing we can do. I will be having my refund deposited in another account. I will never use Bank mobile vibe again and I ...Show More
CP
Clarissa P.
Feb 23, 2024
May or may not recommend
DO NOT GET THIS BANK! THEY DO NOT LET YOU HAVE THE MONEY OUT OF YOUR ACCOUNT THEY SAY YOU EXCEEDED THE LIMIT WHEN YOU CLEARLY KNOW YOU DIDNT!!!!
CK
Cara K.
Feb 21, 2024
May or may not recommend
!!!!Unbelievable!!!! I strongly recommend NOT using Bank MobileVibe for your banking needs. This institution lacks basic customer service and security measures. Instead of promptly rectifying THEIR errors, they blame customers and lock them out of accounts until bureaucratic requirements are met. (This bank input my DOB wrong) when I called to get assistance with my account they asked verification questions, I gave them my DOB, SSN, emails associated ...Show More
BE
Barbara E.
Feb 9, 2024
May or may not recommend
They tell you how you can and can't spend your money. They hold your money hostage any time they want to. They have zero right to ANY of your money, but think they do. They tell you that you are only allowed to spend up to a certain amount per day. They literally give you an allowance of your OWN money. Cannot WAIT to move my funds to a real ...Show More
U
Anonymous
Oct 21, 2023
May or may not recommend
They bribe schools to have the students use their bank. They also charge $3 per month. It's also extremely hard to reach out to their customer service.
IG
Irma G.
Aug 30, 2023
May or may not recommend
I deposited a check and a few minutes after doing so , when clicki g on the depositar button, it says f51 and sonething about first time log in cancelled.
AM
Anthony M.
Jul 3, 2023
May or may not recommend
This bank is absolutely the worst. The first day of school and we are playing with PHONE TAG with Bankmobile, who purposely disconnects their phone lines knowing that the owe thousands of students. PLEASE NEVER BANK WITH THEM. I am transferrring from SNHU just becuase SNHU continously partners with BankMobile and their lackluster service (who outsources US jobs India and Mexico), non-integrated banking systems, and EXCESSIVE DIRECT DEPOSIT QUOTES TIMES. ...Show More
U
Anonymous
Jun 11, 2023
May or may not recommend
I do not have a personal account with Bank Mobile, but my school, Liberty University, does. The service is horrible and after being in my LAST course towards my EdD, my Financial Aid refund $$ is STILL not in my Wells Fargo bank account. I am about to file a complaint with the FCC. Liberty University has gotten into bed with the devil, and the students are paying for it---in ...Show More
SB
Stephanie B.
May 25, 2023
May or may not recommend
Great Bank, great service and awesome interest rates! I use this as my every day bank. You can get 3 free checks and then order from a 3rd party vendor if you are a check writer.
U
Anonymous
May 21, 2023
May or may not recommend
I lost my card and they also misspelled my name although I hade given them documentation a long time ago. They insisted on charging me a $10 fee and would not waive it. Besides, their customer service was very poor throughout to their supervisor. I received a run around through 3 representatives of which one then said she was a supervisor when I was transferred to her again. Another one ...Show More
TT
Toya T.
May 11, 2023
May or may not recommend
This is a horrible so called banking network. They want to hold on to your money and they don’t even have a location. He wise when dealing with them and FDIC should be ashamed of themselves for backing them. They are horrible and they give you so much hassle about your own money
Giovanna N.
May 2, 2023
May or may not recommend
The customer services is trash, they are always blocking someone's card, customer service do not speak good English to comprehend what your needs are. You have to go through jumps and hoops just to access your account online. No one acts like they are able to help you and still want to do things the old fashion way.
U
Anonymous
Feb 10, 2023
May or may not recommend
School pushed me into signing up for BankMobile disbursements. They sent me a check halfway through last semester. No problem.
New semester starts, and I'm watching the mailbox for a check. My account's getting low and my rent is overdue. I'm checking everywhere, can't make sense of where my money is. Finally, I look in my spam mailbox for my school email account. You heard that right, my school (which has ...Show More
KK
Kim K.
Aug 18, 2022
May or may not recommend
They like to say "ma'am" like that makes a difference. I cannot access my money for over a month. Virtual card?? that's a joke, cannot remember the PIN , you would think, hey, just issue a new virtual card...but noooo, its not that simple, I have to put in a old PIN to get a new virtual card, remember i stated I cannot remember that PIN. Wire transfer costs 25 ...Show More
SB
Shelby B.
Nov 19, 2021
May or may not recommend
I current have Vibe for my school stipends. I would recommend it as it is an easy bank to use. It's not a complicated bank, just simply a bank with no fancy extras.
U
Anonymous
Dec 11, 2020
May or may not recommend
This bank steals money! Don’t believe me? Just do a google search with their name and see how many others agree with me.
KS
Kyle S.
Nov 2, 2020
May or may not recommend
applied for a personal loan and was informed my quote would expire 14 days after my initial request. prior to me being able to accept my quote they had to approve my account and stated this would take about 4 days. 14 days later on the day my quote expired I received my approval. Unfortunately, I was not able to act within the 9 hour timeline to accept my loan ...Show More
CL
Cnadace L.
Oct 12, 2020
May or may not recommend
The only reason I have a BankMobile checking account is because of my college financial aid. The financial aid refund will automatically be deposited into BankMobile so we were required to have an account set up. What I didn't like is the monthly fee charged if we do not deposit at least $300 a month regardless of how much money we have in the account. Also, no activity on the ...Show More
Showing 20 of 23 reviews
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