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Last Updated: 04/18/2025

American Express CreditSecure

from American Express® National Bank

Last Updated: 04/18/2025

American Express CreditSecure logo
Mostly not recommended7 total votes
2 users recommend
1 users are unsure
4 users don't recommend

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Highlights

Community Rating

Mostly not recommended

Fix Credit Report Errors


Identity Protection

  • Identity Theft Monitoring
  • Identity Restoration Support

Monthly Service Fee

$1 - $16.99(Verified 06/21/2024)
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Number of Reviews

7

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American Express CreditSecure Review

American Express CreditSecure Pros & Cons

American Express CreditSecure FAQ

What is American Express CreditSecure?

American Express® National Bank is based in New York, NY and was founded in 1850. Credit monitoring is the process of reviewing your credit reports for accuracy and changes that may be caused by fraudulent activity. You can monitor your credit by yourself or by using a credit monitoring service, such as American Express CreditSecure.

How much is American Express CreditSecure?

American Express CreditSecure charges a monthly fee that ranges from $1 up to $16.99.

Does American Express CreditSecure offer a trial?

No, American Express CreditSecure does not offer a free trial.

How accurate is American Express CreditSecure?

American Express CreditSecure is as accurate as the information on your credit bureau reports. Only you can tell if the information is incorrect or incomplete.
American Express CreditSecure offers access to all three credit reports, which is a huge benefit if you want to ensure all the information used by creditors is accurate.
Your credit reports can differ significantly depending on which credit bureau's data you use. So, it is a good practice to check all three credit reports.
American Express CreditSecure offers access to the credit reports mentioned below.
Credit scores also vary depending on the model used, such as Vantage or FICO®. American Express CreditSecure does not give you access to your FICO® Score. Other score models, such as VantageScore, are useful but they don't show you the score most lenders are looking at.

How often does American Express CreditSecure update?

American Express CreditSecure allows you to check an updated version of your credit report

What features does American Express CreditSecure offer?

Here is a summary of the features American Express CreditSecure offers.

Does American Express CreditSecure offer identity protection?

American Express CreditSecure does not provide identity protection services.

Does American Express® National Bank help with fixing credit report errors?

Yes, American Express® National Bank helps dispute incorrect or incomplete items on their credit reports.

Does American Express® National Bank help you put a credit freeze on your credit report?

No, American Express® National Bank does not help you put a freeze on your credit report. This article provides a detailed step-by-step guide on how you can do it yourself.

How to contact American Express® National Bank?

The easiest way to contact American Express® National Bank is visit their website and go to their help and support page. You can typically find a link on the footer of their homepage. click here.

How to cancel American Express CreditSecure membership?

To cancel your American Express® National Bank membership, log in as you usually do. Go to your profile or account page and request a membership cancellation.

How can I join American Express® National Bank?

  1. Visit the American Express® National Bank website.
  2. Fill in the enrollment form. You will typically need to provide general financial information, such as your name, Social Security Number, and address.
  3. Check the information is accurate and submit your application.

SuperMoney Disclosure: SuperMoney.com is an independent, advertising-supported service. The owner of this website may be compensated in exchange for featured placement of certain sponsored products and services, or your clicking on links posted on this website. Read more...

Editorial Disclaimer: Editorial and user-generated content on this page is not provided or commissioned by the issuer. Opinions expressed here are the author's alone and have not been approved or otherwise endorsed by any financial institution, including those that are advertising partners.

American Express CreditSecure logo

Message from American Express CreditSecure

Since 1850, American Express has worked to make a difference in our customers' lives in ways that matter most to them.Since our earliest days, we’ve strived to find new ways to enrich our customers’ lives, have their backs and provide our special brand of service, in ways both big and small. Even as our business transformed – from freight forwarding to travel to cards to innovative digital products and services – one thing has remained constant: our unwavering commitment to earn our customers’ loyalty for the long haul. That standard of excellence guides us today. We promise to understand, respect and back our customers, and help them on their personal journeys. Because when our customers thrive, so do we.

You worked hard to build your credit. Let us help you keep an eye on it. Receive alerts for compromised personal data, potential fraud and at-risk personally identifiable information for you and your children. Refresh your FICO Scores and 3-bureau credit reports every 30 days, receive alerts for changes in scores and reports, and access tools to help you understand which factors contribute to your score. Speak to dedicated representatives if you suspect fraud, lose your wallet or need help understanding your credit report.

Contact

Headquarters

World Financial Center
200 Vesey Street
New York, NY 10285
Visit Site
Email Support

Hours of Operation

Sunday
7:00AM - 12:00AM
Monday
7:00AM - 12:00AM
Tuesday
7:00AM - 12:00AM
Wednesday
7:00AM - 12:00AM
Thursday
7:00AM - 12:00AM
Friday
7:00AM - 12:00AM
Saturday
7:00AM - 12:00AM

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SuperMoney Net Recommendation Score

SuperMoney users mostly don't recommend this product, giving it a user recommendation score of -29, or 2.4 on a 5-point rating scale.

-29

-1000+100
No one recommends
Everyone recommends
The recommendation score reflects customer satisfaction with a provider. A score of +100 means every customer recommends the provider, while -100 means none of them do. These scores are based entirely on community member votes and are not influenced by partner compensation. SuperMoney removes fake reviews when detected.

American Express CreditSecure Community Reviews

Would you recommend American Express CreditSecure to your friends?

U

Anonymous

Aug 20, 2021

May or may not recommend

CreditSecure is part of AmEx in name only. I subscribed to the service for a few months now and have not been impressed at all. It does NOT follow the high customer service standards that AmEx is famous for, in fact their customer service is wellbelow average. I don't understand why a reputable company like AmEx allows them under their banner. One of the services they offer is ...Show More

Anthony L. avatar image

Anthony L.

Jul 24, 2020

May or may not recommend

Been an Amex Member since 2003. So I have used it for a long time. Getting all 3 Credit Reports and actual FICO scores, along with monitoring of CC's, SS number, emails, etc, etc has been excellent. Over the course of time, it has allowed me to monitor and increase my credit score by notifying me of issues found in the reports.

FS

Floyd S.

May 19, 2018

May or may not recommend

Post a credit Dispute worksheet to all three bureaus and get ignored. Must be for the elite! Are you worth it?

U

Anonymous

Nov 30, 2017

May or may not recommend

Right now I am not so happy with CreditSecure. I have been a member for many years. Recently, I have not been able to access my reports online. I keep getting an error message saying that I am not a member. When I did get through to customer service (45 minute hold time) I was told that they had internal problems, but it had been rectified. Not so. I still ...Show More

U

Anonymous

Nov 30, 2017

May or may not recommend

My experience over the past 3 weeks has been terrible customer service, hold times for close to 2 hours, no access to the product even though I'm being billed for it, I have been American Express cardholder for 15 years and last night after an almost 2 hour hold they tell me that they don't have my social security # and dob and are asking me to send them my ...Show More

U

Anonymous

Oct 5, 2016

May or may not recommend

Fantastic customer service! I received an email alert the same day someone applied online for a Walmart line of credit. The next best thing to slapping their hand away from the keyboard! $! Great job Amex Credit Secure :-)) well worth the cost????

U

Anonymous

Apr 8, 2015

May or may not recommend

I figured what better place to offer me credit monitoring and identity theft protection than one of the biggest credit companies out there. I was right. So far American Express CreditSecure has proven to be a great investment. And I'm happy with the fee, which is lower than many places.

Showing 7 of 7 reviews

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