Aaron’s Return Policy (2026): Window, Receipt Rules & Exceptions
Last updated 10/22/2026 by
SuperMoney Team
Edited by
Andrew Latham
Summary:
Aaron’s is a lease-to-own retailer, so its return policy works differently from a typical store. There is no set return window: you can return a leased item at any time after delivery if it is in good repair and your lease is current. By understanding the specifics of Aaron’s return policy, customers can ensure a smooth and hassle-free return experience.
Aaron's return policy at a glance
| Return window | No set window: return anytime after delivery if item is in good repair and lease is current |
| Online orders in store | Contact local store to schedule a return or pick-up |
| Return shipping | None stated |
| Restocking fee | None stated |
| Exceptions | Lawn equipment, air conditioners, seasonal and special order items excluded from lifetime reinstatement |
| Holiday returns | None stated |
| Refunds | Past lease payments are not refunded; you owe no future payments if current at return |
| Last verified | October 2026, against Aaron's’s return policy |
Paid by card? Return protection may cover you past the window
A few cards refund items a store won't take back. Compare cards and the purchase and return protections they include.
What is Aaron’s return policy?
Aaron’s, a prominent rent-to-own retailer headquartered in Atlanta, Georgia, provides a return policy designed to be customer-friendly. There is no set return window. You can return an item at any time after delivery if it is in good repair and your lease payments are current. This article details Aaron’s return policy, key points, exceptions, and tips for navigating the return process effectively.
Understanding Aaron’s return policy
Aaron’s return policy covers leased items and has no set return window. To return an item, contact your local Aaron’s store to schedule a return or pick-up. This section will explore the general guidelines and procedures for returning items to Aaron’s.
How to return an item to Aaron’s
Returning an item to Aaron’s is straightforward if you follow the right steps. Here’s a detailed guide to ensure a smooth return process.
Steps for returning items
Check the return window
Aaron’s does not set a return window. You can return an item at any time after delivery, as long as it is in good repair and your lease is current.
Prepare the item
Make sure the item is in good repair. Aaron’s accepts returns of leased items in good repair as long as your lease is current.
Gather proof of purchase
Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process.
Choose your return method
Contact your local Aaron’s store to schedule a return or a pick-up.
Follow return instructions
Follow the instructions your local store gives you to complete the return or pick-up.
What happens to your payments
Aaron’s does not refund lease payments you have already made. If your lease is current when you return the item, you owe no future payments.
Exceptions to the standard return policy
While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.
Electronics
Electronics, such as TVs, computers, and audio equipment, do not have a separate return window. Like other leased items, they can be returned at any time after delivery if they are in good repair and your lease is current.
Furniture
Furniture items, including sofas, beds, and dining sets, also have no set return window. They should be in good repair when you return them.
Custom and special order items
Custom and special order items may not be eligible for return or may incur a restocking fee. It’s advisable to confirm the return policy for these items before completing the purchase.
Lease agreements
Items leased under a rent-to-own agreement can be returned within the terms specified in the lease contract. Customers should review their lease agreement for specific return conditions.
Pro Tips
Returning items to Aaron’s can be smooth and efficient if you follow these tips:
- Always keep your receipt or proof of purchase handy.
- Inspect items upon delivery to ensure they are in good condition.
- Contact your local Aaron’s store to schedule a return or pick-up.
- For large items like furniture, contact Aaron’s customer service for assistance with returns.
Conclusion
Aaron’s return policy is designed to be flexible and customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning electronics or furniture, having the necessary documentation and following the outlined procedures will help streamline the experience. Aaron’s commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.
What if Aaron's refuses your return?
Start by asking for a manager or contacting Aaron's customer service with your order number. If that fails, two things can still get your money back:
- Your card’s return protection. A few premium cards, including some American Express and Visa Infinite cards, refund eligible items a store will not take back, usually within 90 days of purchase and up to a few hundred dollars per item. Check your card’s benefits guide, and see how purchase protection works.
- A chargeback. If Aaron's does not honor its own posted policy, you can dispute the charge with your card issuer. Keep the receipt, a copy of the policy and your messages with the store. Learn how a chargeback works and the time limits issuers set.
Returning a Aaron's purchase made with Affirm, Klarna or Afterpay
If you paid with a buy now, pay later plan, you still return the item to Aaron's under its normal policy. Once Aaron's processes the refund, the provider credits it to your plan, reducing what you owe first and refunding anything you already paid beyond that.
- Report the return in the provider’s app. Some providers pause your payment schedule while a return is pending.
- Keep paying anything that comes due until the refund posts. A missed installment can still cost you a late fee or hurt your account standing.
- Compare the trade-offs in buy now, pay later vs credit cards.
Frequently asked questions
Can I return an online purchase to any Aaron’s store?
Contact your local Aaron’s store to schedule a return or a pick-up. You can return a leased item at any time after delivery if it is in good repair and your lease is current.
What if I lost my receipt? Can I still return an item to Aaron’s?
Contact your local Aaron’s store to schedule a return. Keep in mind that lease payments you have already made are not refunded.
Are there any items that have a different return period than the standard return window?
No. Aaron’s does not set a return window for leased items. You can return an item at any time after delivery if it is in good repair and your lease is current.
How does Aaron’s handle returns of items purchased with a gift card?
When returning an item purchased with an Aaron’s gift card, the refund will generally be credited back to an Aaron’s gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.
Key takeaways
- Aaron’s is lease-to-own and has no set return window: return items any time after delivery if they are in good repair and your lease is current.
- Electronics and furniture follow the same rule as other leased items.
- Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
- Items should be in good repair when you return them.
- To return an item, contact your local Aaron’s store to schedule a return or pick-up.
- Custom and special order items may not be eligible for return or may incur a restocking fee.
- Special return conditions apply to items like lease agreements and hazardous materials.
- Lease payments already made are not refunded, but you owe no future payments if your lease is current when you return the item.
More home and furniture return policies
- World Market return policy
- 2Modern return policy
- Ace Hardware return policy
- Amara return policy
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Browse all stores: 701 store return policies, A to Z
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