Away Return Policy (2026): Window, Receipt Rules & Exceptions
Last updated 10/22/2026 by
SuperMoney Team
Edited by
Andrew Latham
Summary:
Away’s return policy is designed to offer customers a convenient and flexible return experience. With a 100-day trial period for most products, customers have ample time to decide if their purchase meets their needs. This article provides a comprehensive overview of Away’s return policy, including detailed steps for returns, exceptions, and tips for a smooth process.
Away return policy at a glance
| Return window | 100 days (unused items) |
| Receipt | Order number needed; in-store buys use 18-digit receipt number |
| Online orders in store | Yes, online or any Away store |
| Return shipping | Free prepaid label (US); original shipping not refunded |
| Restocking fee | None stated |
| Exceptions | Final sale, personalized items (incl. luggage tags), gift cards, corporate gift orders |
| Refunds | Original payment; up to 2 weeks to issue |
| Last verified | October 2026, against Away’s return policy |
Paid by card? Return protection may cover you past the window
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What is Away’s return policy?
Away, a well-known travel and lifestyle brand, offers a customer-friendly return policy that ensures satisfaction with their products. The standard return window is 100 days, providing customers plenty of time to test their purchases. This section delves into the specifics of Away’s return policy, highlighting key points, exceptions, and effective return process strategies.
Understanding Away’s return policy
Away’s return policy applies to most items purchased directly from their website or retail stores. Customers can return items within 100 days of purchase for a full refund or exchange. This section covers the general guidelines and procedures for returning items to Away.
How to return an item to Away
Returning an item to Away is a straightforward process if you follow the correct steps. Here’s a detailed guide to ensure a hassle-free return experience.
Steps for returning items
Check the return window
Verify that your item is within the 100-day return window. Ensure that your purchase meets the criteria for a return as outlined by Away’s policy.
Prepare the item
Ensure the item is in new, unused condition with all original packaging, tags, manuals, and accessories. Proper preparation is crucial for the item to be accepted for return.
Gather proof of purchase
Have your receipt, order confirmation, or the credit card used for the purchase ready. This documentation helps verify the purchase and expedites the return process.
Initiate the return process
Start the return process on Away’s website by logging into your account or using their guest return portal. Follow the prompts to generate a return shipping label.
Choose your return method
Decide whether to return the item via mail or drop it off at an Away retail store. For mail returns, print the return shipping label and package the item securely. For store returns, bring the item and proof of purchase to the nearest Away store.
Follow return instructions
For mail returns, follow the instructions provided online to package the item securely and send it back. For in-store returns, the staff will guide you through the process.
Receive your refund or exchange
Once the return is processed, you will receive a refund to your original form of payment or an exchange based on your preference. Refunds typically take a few days to appear on your statement.
Exceptions to the standard return policy
While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a smooth return experience.
Customized items
Customized items, such as monogrammed luggage, are not eligible for return unless there is a defect or error in the customization. Inspect these items upon delivery and report any issues immediately.
Final sale items
Items marked as final sale cannot be returned or exchanged. Be sure to review the product details carefully before purchasing final sale items.
Gift returns
Gifts can be returned within the standard 100-day return window. If you are returning a gift, you may receive store credit instead of a refund to the original form of payment.
Warranty claims
Away offers a limited lifetime warranty on their luggage products. If your item has a defect covered under the warranty, you can initiate a warranty claim for repair or replacement.
Pro tip
For a smooth return experience with Away:
- Keep your receipt or proof of purchase handy.
- Inspect items upon delivery to ensure they are in good condition.
- Initiate returns through Away’s website to get a return shipping label.
- Contact Away’s customer service for assistance with returns or warranty claims.
Conclusion
Away’s return policy is designed to be customer-centric, providing ample time and flexibility for returns. By understanding the specific return conditions and following the outlined procedures, customers can ensure a smooth and efficient return process. Whether returning a travel accessory or a piece of luggage, having the necessary documentation and adhering to Away’s guidelines will help streamline the experience. Away’s commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.
What if Away refuses your return?
Start by asking for a manager or contacting Away customer service with your order number. If that fails, two things can still get your money back:
- Your card’s return protection. A few premium cards, including some American Express and Visa Infinite cards, refund eligible items a store will not take back, usually within 90 days of purchase and up to a few hundred dollars per item. Check your card’s benefits guide, and see how purchase protection works.
- A chargeback. If Away does not honor its own posted policy, you can dispute the charge with your card issuer. Keep the receipt, a copy of the policy and your messages with the store. Learn how a chargeback works and the time limits issuers set.
Returning a Away purchase made with Affirm, Klarna or Afterpay
If you paid with a buy now, pay later plan, you still return the item to Away under its normal policy. Once Away processes the refund, the provider credits it to your plan, reducing what you owe first and refunding anything you already paid beyond that.
- Report the return in the provider’s app. Some providers pause your payment schedule while a return is pending.
- Keep paying anything that comes due until the refund posts. A missed installment can still cost you a late fee or hurt your account standing.
- Compare the trade-offs in buy now, pay later vs credit cards.
Frequently asked questions
Can I return an online purchase to any Away store?
Yes, most items purchased online at Away’s website are eligible for return at any Away retail store. Bring the item along with the packing slip or the digital receipt from your Away account to ensure a smooth return process.
What if I lost my receipt? Can I still return an item to Away?
Away offers flexibility for returns without a receipt, subject to their return policy discretion. In such cases, you may be eligible for a refund or exchange based on the item’s current selling price. Providing a valid, government-issued photo ID may be required.
Are there any items that have a different return period than the standard 100 days?
Yes, customized items and final sale items have different return conditions. It’s crucial to verify the return policy for these specific items at the time of purchase or by consulting Away’s website.
How does Away handle returns of items purchased with a gift card?
When returning an item purchased with an Away gift card, the refund will generally be credited back to an Away gift card. This process ensures that you can conveniently use the refunded amount for future purchases either in-store or online.
Key takeaways
- Away offers a 100-day return window for most items, providing ample time for customers to return purchases.
- Specific items like customized and final sale products have different return conditions.
- Proof of purchase, such as a receipt or online order number, is crucial for a smooth return process.
- Items should be returned in new, unused condition with all original packaging and accessories.
- Customers can return items in-store or via mail, with instructions available on Away’s website for online purchases.
- Away provides options for refunds or exchanges, typically processed to the original form of payment or store credit.
More jewelry and accessories return policies
- Warby Parker return policy
- Alexis Bittar return policy
- Blenders Eyewear return policy
- Bling Jewelry return policy
- Blue Nile return policy
Browse all stores: 701 store return policies, A to Z
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