Best Bully Sticks Return Policy (2026): Window, Receipt Rules & Exceptions

Last updated 10/22/2026 by

SuperMoney Team

Edited by

Andrew Latham

Summary:

Best Bully Sticks provides a customer-friendly return policy that ensures satisfaction with their products. Customers have 30 days to return items, with specific guidelines for the condition and packaging of returned products. The company emphasizes the importance of obtaining a Return Merchandise Authorization (RMA) number before sending back items. Understanding these policies helps ensure a hassle-free return experience.

Best Bully Sticks return policy at a glance

Return window	30 days (unused product only); notify within 1 week of delivery
Online orders in store	Mail only, to the New Jersey returns address after contacting them
Return shipping	Customer pays all return shipping
Restocking fee	None (no restocking or repackaging fees)
Exceptions	Used, chewed or partly eaten treats; partial refund if full pack not returned
Refunds	Refund of the value of unused returned items after receipt
Last verified	October 2026, against Best Bully Sticks’s return policy

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What is the Best Bully Sticks return policy

Best Bully Sticks, headquartered at 5701 Eastport Boulevard, Richmond, VA 23231, offers a return policy designed to ensure customer satisfaction. The standard return window is 30 days, allowing customers ample time to assess their purchases. This article will cover the specifics of Best Bully Sticks’ return policy, including key points, exceptions, and tips for navigating the return process effectively.

Understanding the Best Bully Sticks return policy

Best Bully Sticks’ return policy covers most items purchased directly from their website, offering a 30-day return period. Customers can return items if they are dissatisfied or if the products do not meet their expectations. However, it’s important to note that the return process requires obtaining a Return Merchandise Authorization (RMA) number from customer service. This section will explore the general guidelines and procedures for returning items to Best Bully Sticks.

How to return an item to Best Bully Sticks

Returning an item to Best Bully Sticks can be straightforward if you follow the correct steps. Here’s a detailed guide to ensure a smooth return process.

Steps for returning items

Check the return window

Verify that your item is within the 30-day return window, and contact Best Bully Sticks within one week of delivery. Both deadlines matter for your return to be accepted.

Prepare the item

Ensure the item is in its original condition with all original packaging. Items should be unused and unopened to qualify for a return.

Gather proof of purchase

Have your order confirmation or the credit card used for the purchase ready. This documentation helps verify the purchase and speeds up the return process.

Initiate the return

Contact Best Bully Sticks customer service to initiate the return process. They will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed. Their customer service email is customerservice@bestbullysticks.com, and they can also be reached at 1-877-483-5853.

Package the item securely

Follow the instructions provided by customer service to package the item securely. Use the original packaging if possible to avoid damage during shipping.

Ship the item back

Send the item back to Best Bully Sticks using a traceable shipping method. This ensures you can track the return and confirm its delivery. Ship it to the New Jersey returns address customer service gives you. You pay the return shipping.

Receive your refund or exchange

Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement.

Exceptions to the standard return policy

While the standard return policy covers most items, certain categories have specific return conditions. Understanding these exceptions is crucial for a hassle-free return experience.

Opened items

Opened items are generally not eligible for return due to hygiene and safety concerns. Ensure your items are unopened if you plan to return them. Best Bully Sticks does not accept returns of chewed or partially eaten treats.

Damaged or defective items

If you receive a damaged or defective item, contact customer service immediately. Best Bully Sticks will provide instructions on how to return these items and offer a replacement or refund.

Customized orders

Best Bully Sticks does not charge restocking or repackaging fees. Only unused products can be returned, and you get a partial refund if you do not send back the full pack.

Perishable items

Perishable items, such as certain types of dog treats, have specific return conditions. Contact customer service for guidance on returning these items.

Pro tips

Returning items to Best Bully Sticks can be smooth and efficient if you follow these tips:

Always keep your order confirmation or proof of purchase handy.
Inspect items upon delivery to ensure they are in good condition.
Initiate returns through Best Bully Sticks customer service to get a Return Merchandise Authorization (RMA) number.
For damaged or defective items, contact customer service immediately for assistance.

Conclusion

Best Bully Sticks’ return policy is designed to be customer-friendly, accommodating a wide range of products and purchase situations. By understanding the specific return conditions for various items, customers can ensure a smooth and efficient return process. Whether returning an unopened item or addressing a defective product, having the necessary documentation and following the outlined procedures will help streamline the experience. Best Bully Sticks’ commitment to customer satisfaction is evident in their comprehensive return policy, making it easier for customers to shop with confidence.

What if Best Bully Sticks refuses your return?

Start by asking for a manager or contacting Best Bully Sticks customer service with your order number. If that fails, two things can still get your money back:

Your card’s return protection. A few premium cards, including some American Express and Visa Infinite cards, refund eligible items a store will not take back, usually within 90 days of purchase and up to a few hundred dollars per item. Check your card’s benefits guide, and see how purchase protection works.
A chargeback. If Best Bully Sticks does not honor its own posted policy, you can dispute the charge with your card issuer. Keep the receipt, a copy of the policy and your messages with the store. Learn how a chargeback works and the time limits issuers set.

Returning a Best Bully Sticks purchase made with Affirm, Klarna or Afterpay

If you paid with a buy now, pay later plan, you still return the item to Best Bully Sticks under its normal policy. Once Best Bully Sticks processes the refund, the provider credits it to your plan, reducing what you owe first and refunding anything you already paid beyond that.

Report the return in the provider’s app. Some providers pause your payment schedule while a return is pending.
Keep paying anything that comes due until the refund posts. A missed installment can still cost you a late fee or hurt your account standing.
Compare the trade-offs in buy now, pay later vs credit cards.

Frequently asked questions

Can I return an opened item to Best Bully Sticks?

Generally, opened items are not eligible for return due to hygiene and safety concerns. Ensure your items are unopened if you plan to return them.

What should I do if I receive a damaged or defective item?

Contact Best Bully Sticks customer service immediately if you receive a damaged or defective item. They will provide instructions on how to return these items and offer a replacement or refund.

Are customized orders eligible for return?

Best Bully Sticks does not charge restocking or repackaging fees. Only unused products can be returned, so check your order before you open it.

How long does it take to receive a refund?

Refunds typically take a few days to appear on your statement once the return is processed.

Key takeaways

Best Bully Sticks offers a 30-day return window for most items, providing ample time for customers to return purchases.
Opened items are generally not eligible for return due to hygiene and safety concerns.
Proof of purchase, such as an order confirmation, is crucial for a smooth return process.
Items should be returned in original condition with all packaging intact.
Contact customer service to initiate the return and obtain a Return Merchandise Authorization (RMA) number.
Perishable items have specific return conditions; contact customer service for guidance.
Best Bully Sticks provides options for refunds or exchanges, typically processed to the original form of payment.

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