Brooklinen Return Policy (2026): Window, Receipt Rules & Exceptions

Last updated 10/22/2026 by

SuperMoney Team

Edited by

Andrew Latham

Summary:

Brooklinen offers a customer-friendly return policy, allowing returns within 365 days of purchase. This generous return window is designed to ensure customer satisfaction with their high-quality bedding products. Specific conditions apply to returns, especially for used items. Understanding these details can ensure a seamless return experience.

Brooklinen return policy at a glance

Return window	365 days for most products
Return shipping	$9.95 return fee deducted from refund
Restocking fee	$9.95 return fee (not called restocking)
Exceptions	Exchanges only on towels and robes; damaged items go through Quality Guarantee
Refunds	Original payment method or store credit
Last verified	October 2026, against Brooklinen’s return policy

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What is Brooklinen’s return policy?

Brooklinen offers a comprehensive return policy that provides customers with peace of mind when purchasing their products. The standard return window is 365 days from the date of purchase, allowing ample time to inspect and decide on the items. Returns can be processed for a refund or store credit, provided the item is in its original condition or gently used. A $9.95 return fee is deducted from each return. Towels and robes can only be exchanged.

Understanding Brooklinen’s return policy

Brooklinen’s return policy is designed to be straightforward and customer-friendly. This section explores the key aspects of the policy, ensuring customers are well-informed about the return process and any specific conditions that may apply.

How to return an item to Brooklinen

Returning an item to Brooklinen involves a few simple steps. Here’s a comprehensive guide to ensure a smooth return process.

Steps for returning items

Check the return window

Verify that your item is within the 365-day return window. Brooklinen’s policy is generous, but prompt action is necessary to ensure eligibility.

Prepare the item

Ensure the item is in its original, unused, or gently used condition, with all original packaging, certificates, and accessories. This preparation is crucial for the item to be accepted for return.

Initiate the return

Contact Brooklinen’s customer service to initiate the return process. They will provide a Return Merchandise Authorization (RMA) number, which is required to process the return.

Package the item securely

Use the original packaging or secure the item in a similarly sturdy box to protect it during shipping. Include the RMA number inside the package.

Ship the item

Follow the return instructions provided by Brooklinen, including shipping the item to the designated return address. It’s recommended to use a trackable shipping method and insure the package for its full value.

Receive your refund or exchange

Once Brooklinen receives and inspects the return, they will process your refund, exchange, or store credit within 5-7 business days. Refunds are typically credited back to the original form of payment.

Exceptions to the standard return policy

While Brooklinen’s return policy covers most items, certain exceptions and special conditions apply. Understanding these can help avoid any surprises.

Used items

Brooklinen accepts returns of used items, but they must be gently used. Heavily used items may not be eligible for return. It’s advisable to check with customer service if you are unsure about the condition of your item.

International returns

For international orders, customers are responsible for return shipping fees and any applicable customs duties. Brooklinen provides detailed instructions for international returns to ensure compliance with shipping regulations.

Final sale items

Items marked as final sale are not eligible for return. Ensure you review the return policy for these items at the time of purchase.

Pro tips

To ensure a smooth return process with Brooklinen:

Contact customer service promptly if you need to return an item.
Keep all original packaging and documentation.
Use a trackable and insured shipping method for returns.

Conclusion

Brooklinen’s return policy is designed to ensure customer satisfaction while maintaining quality standards. By understanding the specific conditions and procedures, customers can navigate the return process smoothly. Whether returning a standard piece or dealing with an international order, being informed and prepared can make the experience straightforward and efficient. Brooklinen’s commitment to quality and customer care shines through in their comprehensive return policy, allowing customers to shop with confidence.

What if Brooklinen refuses your return?

Start by asking for a manager or contacting Brooklinen customer service with your order number. If that fails, two things can still get your money back:

Your card’s return protection. A few premium cards, including some American Express and Visa Infinite cards, refund eligible items a store will not take back, usually within 90 days of purchase and up to a few hundred dollars per item. Check your card’s benefits guide, and see how purchase protection works.
A chargeback. If Brooklinen does not honor its own posted policy, you can dispute the charge with your card issuer. Keep the receipt, a copy of the policy and your messages with the store. Learn how a chargeback works and the time limits issuers set.

Returning a Brooklinen purchase made with Affirm, Klarna or Afterpay

If you paid with a buy now, pay later plan, you still return the item to Brooklinen under its normal policy. Once Brooklinen processes the refund, the provider credits it to your plan, reducing what you owe first and refunding anything you already paid beyond that.

Report the return in the provider’s app. Some providers pause your payment schedule while a return is pending.
Keep paying anything that comes due until the refund posts. A missed installment can still cost you a late fee or hurt your account standing.
Compare the trade-offs in buy now, pay later vs credit cards.

Frequently asked questions

Can I return used bedding?

Yes, Brooklinen allows returns of gently used bedding within the 365-day return window. Ensure the items are not heavily used or damaged.

What if my item was a gift?

If the item was a gift, Brooklinen can offer store credit or an exchange. Ensure the item is within the return window and in its original condition.

How are international returns handled?

International returns require the customer to cover return shipping and any applicable customs duties. Brooklinen provides specific instructions to facilitate international returns smoothly.

Can I return final sale items?

No, items marked as final sale are not eligible for return. It’s important to review the return policy for these items at the time of purchase.

Key takeaways

Brooklinen offers a 365-day return window for most items.
Used items must be gently used to be eligible for return.
Contact customer service promptly to initiate a return.
Ensure items are returned in their original or gently used condition with all packaging and documentation.
Use trackable and insured shipping methods for returns.
International returns require the customer to cover shipping and customs duties.
Items marked as final sale are not eligible for return.

More home and furniture return policies

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